CHAPTER 1: OPERATIONS AND PRODUCTIVITYTRUE/FALSE1. Some of the operations-related activities of Hard Rock Cafe include designing meals and analyzing them for ingredient cost and labor requirements.True (Global company profile, easy)2. The production process at Hard Rock Cafe is limited to meal preparation and serving customers. False (Global company profile, easy)3. All organizations, including service firms such as banks and hospitals, have a production function. True (What is operations management? moderate)4. Operations management is the set of activities that create value in the form of goods and services by transforming inputs into outputs.True (What is operations management? easy)5. An example of a hidden production function is money transfers at banks.True (What is operations management? moderate)6. One reason to study operations management is to learn how people organize themselves for productive enterprise.True (Why study OM, easy)7. The operations manager performs the management activities of planning, organizing, staffing, leading, and controlling of the OM function.True (What operations managers do, easy)8. How much inventory of this item should we have? is within the critical decision area of quality management.False (What operations managers do, easy)9. In order to have a career in operations management, one must have a degree in statistics or quantitative methods.False (What operations managers do, easy)10. Henry Ford is known as the Father of Scientific Management.False (The heritage of operations management, easy)11. Shewharts contributions to operations management came during the Scientific Management Era. False (The heritage of operations management, easy)12. Students wanting to pursue a career in operations management will find multidisciplinary knowledge beneficial.True (Where are the OM jobs? easy)13. Customer interaction is often high for manufacturing processes, but low for services.False (Operations in the service sector, moderate)14. Productivity is more difficult to improve in the service sector.True (The productivity challenge, moderate)15. Manufacturing now constitutes the largest economic sector in postindustrial societies.False (Operations in the service sector, moderate)16. In the past half-century, the number of people employed in manufacturing has risen only modestly, but each manufacturing employee is manufacturing about 20 times as much.True (Operations in the service sector, easy)17. A knowledge society is one that has migrated from work based on knowledge to one based on manual work.False (The productivity challenge, easy)18. Productivity is the total value of all inputs to the transformation process divided by the total value of the outputs produced.False (The productivity challenge, easy)19. Measuring the impact of a capital acquisition on productivity is an example of multi-factor productivity.False (The productivity challenge, moderate)20. Ethical and social dilemmas arise because stakeholders of a business have conflicting perspectives. True (Ethics and social responsibility, easy)MULTIPLE CHOICE21. At Hard Rock Cafe, tasks that reflect operations or operations management includea. designing mealsb. testing meals (recipes)c. analyzing meals for the cost of ingredientsd. preparing employee schedulese. all of the abovee (Global company profile, easy)22. An operations task performed at Hard Rock Cafe isa. borrowing funds to build a new restaurantb. advertising changes in the restaurant menuc. calculating restaurant profit and lossd. preparing employee schedulese. all of the aboved (Global company profile, moderate)23. Operations management is applicablea. mostly to the service sectorb. to services exclusivelyc. mostly to the manufacturing sectord. to all firms, whether manufacturing and servicee. to the manufacturing sector exclusively d (What is operations management? moderate)24. Which of the following are the primary functions of all organizations?a. operations, marketing, and human resourcesb. marketing, human resources, and finance/accountingc. sales, quality control, and operationsd. marketing, operations, and finance/accountinge. research and development, finance/accounting, and purchasing d (Organizing to produce goods and services, moderate)25. Budgeting, paying the bills, and collection of funds are activities associated with thea. management functionb. control functionc. finance/accounting functiond. production/operations functione. staffing function c (Organizing to produce goods and services, moderate)26. Which of the following would not be an operations function in a fast-food restaurant?a. advertising and promotionb. designing the layout of the facilityc. maintaining equipmentd. making hamburgers and friese. purchasing ingredients a (Organizing to produce goods and services, moderate)27. The marke