跨境电商干货：夕卜贸询盘回复模板汇总海外买家来了很多询盘，却不懂得怎么把他们变成真正的客户？是英语不够好？还是不懂得买家心理？不知道回复技巧？只有在买家发送询盘的24小时内回复，才有最大的概率把询盘变成实实在在的订单呀！跨境电商平台数据显示，买家通过邮件询盘产生的订单中，90咐上是在买家发送询盘的24小时内回复的！催促下单，库存不多DearX,Thankyouforyourinquiry.Yes,wehavethisiteminstock.Howmanydoyouwant?Rightnow,weonlyhaveXlotsoftheXcolorleft.Sincetheyareverypopular,theproducthasahighriskofsellingoutsoon.Pleaseplaceyourorderassoonaspossible.Thankyou!Bestregards,(name)回应买家砍价Dearx,Thankyouforyourinterestsinmyitem.Iamsorrybutwecantofferyouthatlowpriceyouaskedfor.Wefeelthatthepricelistedisreasonableandhasbeencarefullycalculatedandleavesmelimitedprofitalready.However,wedliketoofferyousomediscountsonbulkpurchases.IfyourorderismorethanXpieces,wewillgiveyouadiscountofxx%off.Pleaseletmeknowforanyfurtherquestions.Thanks.Sincerely,(name)断货(outofstock)DearX,Wearesorrytoinformyouthatthisitemisoutofstockatthemoment.Wewillcontactthefactorytoseewhentheywillbeavailableagain.Also,wewouldliketorecommendtoyousomeotheritemswhichareofthesamestyle.Wehopeyoulikethemaswell.Youcanclickonthefollowinglinktocheckthemout.http:/www.aliexpress,Pleaseletmeknowforanyfurtherquestions.Thanks.BestRegards,(Yourname)因为周末导致回复不够及时，先表示歉意，因为错过了最佳24小时回复时间所以可通过主动打折的方式赢取客户。DearX,Iamsorryforthedelayedresponseduetotheweekend.Yes,wehavethisiteminstock.Andtoshowourapologyforourdelayedresponse,wewillofferyou10%off.PleaseplaceyourorderbeforeFridaytoenjoythisdiscount.Thankyou!Pleaseletmeknowifyouhaveanyfurtherquestions.Thanks.BestRegards,(Yourname)关于支付选择escrow,提醒折扣快结束了HelloX,Thankyouforthemessage.Pleasenotethatthereareonly3dayslefttoget10%offbymakingpaymentswithEscrow(creditcard,Visa,MasterCard,moneybookersorWesternUnion).Pleasemakethepaymentassoonaspossible.Iwillalsosendyouanadditionalgifttoshowourappreciation.Pleaseletmeknowforanyfurtherquestions.Thanks.Bestregards,(Yourname)合并支付及修改价格的操作DearX,Ifyouwouldliketoplaceoneorderformanyitems,pleasefirstclickaddtocart,thenbuynoW,andcheckyouraddressandorderdetailscarefullybeforeclickingsubmit.Afterthat,pleaseinformme,andIwillcutdownthepricetoUS$XX.Youcanrefreshthepagetocontinueyourpayment.Thankyou.Ifyouhaveanyfurtherquestions,pleasefeelfreetocontactme.BestRegards,(Yourname)提醒买家尽快付款模板DearX,Weappreciatedyourpurchasefromus.However,wenoticedyouthathaventmadethepaymentyet.Thisisafriendlyremindertoyoutocompletethepaymenttransactionassoonaspossible.Instantpaymentsareveryimportant;theearlieryoupay,thesooneryouwillgettheitem.Ifyouhaveanyproblemsmakingthepayment,orifyoudontwanttogothroughwiththeorder,pleaseletusknow.Wecanhelpyoutoresolvethepaymentproblemsorcanceltheorder.Thanksagain!Lookingforwardtohearingfromyousoon.BestRegards,(Yourname)DearX,Weappreciateyourorderfromus.Youhavechosenoneofthebestsellingproductsinourstore.Itsverypopularforitsgoodqualityandcompetitiveprice.Rightnow,weonlyhaveXlotsoftheXcolorsleft.Wewouldliketoinformyouthatthisproducthasahighriskofsellingoutsoon.Wenoticedthatyouhadntfinishedthepaymentprocessfortheorder.Wedliketoofferyoua10%discountonyourorder,ifyoupurchasenow,toensurethattheproductdoesntsellout.Wewillshipyourorderwithin24hoursonceyourpaymentisconfirmed.Ifyouneedanyhelporhaveanyquestions,pleaseletusknow.BestRegards,(yourname)PS:WeareoneofthebiggestsuppliersonAliExpress.Withmorethan3yearsexperienceinworldtrade,weareabletoprovidethebestprices,thehighestqualityandthesuperiorservice.Weinspectourproductsbeforeshippingthemoutandprovidea1yearwarrantyforallproducts.Wepromisetogiveyouafullrefundiftheproductsarenotasdescribed.Ifyouhaveanyquestions,pleasecontactus;wearehappytohelpyou.订单超重导致无法使用小包免邮的回复DearX,Unfortunately,freeshippingforthisitemisunavailable;Iamsorryfortheconfusion.FreeShippingisonlyforpackagesweighinglessthan2kg,whichcanbeshippedviaChinaPostAirMail.However,theitemyouwouldliketopurchaseweighsmorethan2kg.Youcaneitherchooseanotherexpresscarrier,suchasUPSorDHL(whichwillincludeshippingfees,butwhicharealsomuchfaster).Youcanplacetheordersseparately,makingsureeachorderweighslessthan2kg,totakeadvantageoffreeshipping.Ifyouhaveanyfurtherquestions,pleasefeelfreetocontactme.BestRegards,(Yourname)海关税(customstax)DearX,ThankyouforyourinquiryandIamhappytocontactyou.Iunderstandthatyouareworriedaboutanypossibleextracostforthisitem.Basedonpastexperience,importtaxesfallsintotwosituations.First,inmostcountries,itdidnotinvolveanyextraexpenseonthebuyersideforsimilarsmallorlow-costitems.Second,insomeindividualcases,buyersmightneedtopaysomeimporttaxesorcustomschargesevenwhentheirpurchaseissmall.Astospecificrates,pleaseconsultyourlocalcustomsoffice.Iappreciateforyourunderstanding!Sincerely,(Yourname)因为物流风险，卖家无法向买家国家发货时给出的回复DearX,Thankyouforyourinquiry.Iamsorrytoinformyouthatourstoreisnotabletoprovideshippingservicetoyourcountry.However,ifyouplantoshipyourorderstoothercountries,pleaseletmeknow;hopefullywecanaccommodatefutureorders.Iappreciateforyourunderstanding!Sincerely,(Yourname)已发货并告知买家DearX,Thankyouforshoppingwithus.Wehaveshippedoutyourorder(orderID:xxx)onFeb.10thbyEMS.Thetrackingnumberisx