回复投诉发错货物的英文作文Dear Customer,I am extremely sorry to hear that the goods you received were incorrect. This is a serious mistake on our part and we sincerely apologize for the inconvenience it has caused you.We will immediately take steps to rectify this situation. We will arrange for the correct items to be sent to you as soon as possible and will cover all the shipping costs.We appreciate your patience and understanding. We are committed to providing you with the best service and ensuring such errors do not occur in the future.Thank you for bringing this to our attention.Best regards,Your Name