学习必备欢迎下载大学英语教案课时数2 教材名称实用职场英语综合教程1 授课内容（标题）Unit5 Entertaining Visitors : Listening and Speaking教学目标1. Master the basic language and useful expressions of invitations 2. Understand the dialogues and the passages 3. Practice the skills of Listening and Speaking 4. Capable of making proper responses to invitations 教学重点、难点1. Key words, expressions and some useful sentence patterns; 2. Work out dialogues based on situations in invitations教学方法、辅助手段等Problem Presentation; Task-based Teaching Students-centered Learning English On-line resources Oxford Dictionary 教学内容、教学设计：考勤Step 1 Lead-inGive a brief lead-in talk on Welcome Speech.Step 2 Starter I. Sentence Weakened Vowel Listen to the dialogue and fill in the blanks. The teacher then ask the sutdents to retell the dialogue to their partner.Patient: Doctor, I have a problem. I cant _ anything. Doctor: How long have you had this problem? Patient: What _? II. Working with Words Meeting Visitors 1. Students read aloud the useful expressions after the recording. Then complete the word spider with the expressions. The teacher leads students to learn about the expressions and presents suggested answers. professional manner conduct small talk escort prepare agenda arrival time confirm the information visiting purpose a handshake drinking fountain workplace offer refreshment exchange business cards copy and fax machines greet audio-visual equipment reduce stress cement future business ties精选学习资料 - - - - - - - - - 名师归纳总结 - - - - - - -第 1 页，共 13 页学习必备欢迎下载2. Write down the words in the following sentences that are different from what you hear. Procedures: 1. Have the students listen to the material (2 times) and fill in the blanks with the missing words 2. Ask some students to write the correct spelling of the word 3. Present more examples to illustrate the key words in the sentence to make sure that students know how to use them 4. Give suggested answers1) How to write a reserve for a receptionist Job? 2) How to trust for a receptionist job interview? 3) No matter how busy you are, your organization depends on you to protect a professional image, a first impression people will remember and respect for months to come. 4) Ensuring that employees keep acute time records is essential to keep your system running smoothly. 5) Efficient and effective communication with potential guests is off utmost importance. 3. Listen and fill in the blanks from the words you hear. Procedures: 1. Have the students listen to the material (2-3 times) and fill in the blanks with the missing words 2. Ask some students to read aloud the short passage to check the fillings 3. Present more examples to illustrate the key words in the passage to make sure that students know how to use them 4. Give suggested answersmakes the process of greeting and seating your visitor smoother, creating a good first impression. 5)_ visitors at the reception and 6) them to the meeting room. Introduce yourself and your colleagues, 7)_ and 8)_ trust me, they?re real ice-breakers. Offer a glass of water to your visitor. Although technology has advanced by leaps and bounds in the last decade, there is still tremendous value in 9) _ after all, you can?t email 10) _!Step 3 Getting to Talk Polite Manners of a Receptionist Students practice to ask and answer questions in pairs, and then teacher asks some students to answer the questions. Then give the suggested answers. 1) How to answer the phone politely with a standard greeting? 2) What do you say when inviting your best friend to come for dinner? 3) How to take the messages of a receptionist? 4) How to learn the skills of a receptionist? 5) What do you do and say when you cater business visitors at your office? Step 4 Practice of Short Conversations Listen to the conversations and decide whether the corresponding statements are true or False. Tick T for true and F for false. 精选学习资料 - - - - - - - - - 名师归纳总结 - - - - - - -第 2 页，共 13 页学习必备欢迎下载The teacher first briefly analyzes the key words before listening to the recording. Then check through the answers together while necessary. _ _ 1) It is the first time that an official arrives at the factory of ABC Welfare Knitting Glove _ 2) The speaker refused the dinner invitation because she has to work_ 3) The cover of Hi? tech Park is open _ 4) There are more than six fields in Hi ? tech Park_ 5) Wang Xiao drew process sheets on the wall Step 5 Revealing Yourself 1. In the pictures. Look at each of the following pictures and choose the sentences that best describes. Get the students to look at the pictures carefully and then guide them to finish the exercises with more supporting detail. (1) A The best method of keeping your cards in neat form is a business card case. B If the person you are speaking with seems interested in your product or service you represent，offer that person a business card. C When accepting a business card ，have a good look at it for a few seconds. D When being given a business card，accept the card in the same way it was presented either in one or both of your hands. (2)A If the company has a casual atmosphere ，the receptionist can dress unprofessionally. B The receptionist greets customer and answers her queries cheerfully. C It is not necessary the receptionist maintains records of guests and visitors coming in and going out of the company. D The receptionist should tell all issues of guests including private personal questions(3)A Most of the students are smiling. (3) A It appears to be a bright sunny day. B End the handshake after 3-4 seconds ，or 2-3 pumps. C The right hand is extended ，thumb up and palm flat. D Grasp the other person s hand using a firm grip，palm on palm. 2. In the conversations Conversations-1: Before the First lecture The teacher first briefly analyzes the key words before listening to the recording. Then check through the answers together while necessary. Students work in pairs and give performance in front if possible.Glossary 精选学习资料 - - - - - - - - - 名师归纳总结 - - - - - - -第 3 页，共 13 页学习必备欢迎下载clothes hereChen ：Yeah. We are exporting a great variety to European markets. And the demand is getting greater and greaterSmith ： The clothes have a smooth feelSuggested answers: Conversations-2: Business Visit Read and listen to the conversation. Fill in the blanks to complete it. Procedures:1.Go through the new words and phrases for the conversation 2. Have the students listen to the conversation twice and fill in the blanks with missing words 3. Ask students to check through the answers together 4. The teacher presents more background information about the tips in interview 5. Next, students can role-play the conversation 精选学习资料 - - - - - - - - - 名师归纳总结 - - - - - - -第 4 页，共 13 页学习必备欢迎下载Conversations-3: Meeting a Guest at the Airport Students look at the following dialogue and arrange it in the correct order. Teacher presents the suggested answers and then asks students to work in pairs and read aloud the dialogue. Suggested answers: 12 1 11 8 13 3 10 6 9 5 4 2 7Conversation 4: Meeting Business Colleagues Guide the students to work out a dialogue based on the specific situation using the given expressions in the box. Give a sample dialogue and ask students to work in pairs. Step 6 Homework1. Get familiar with the new words and expressions 2.Preview the following text 课后教师心得精选学习资料 - - - - - - - - - 名师归纳总结 - - - - - - -第 5 页，共 13 页学习必备欢迎下载大学英语教案课时数2 教材名称实用职场英语综合教程1 授课内容（标题）Unit 5 Intensive Learning: Ten Tips on Greeting Office Visitors教学目标1. Know the procedures and skills of Welcome Speech 2. Grasp some keys words, expressions and some useful sentence patterns 3. Understand the structure and the main idea of the text 4. Know how to make preparations for Welcome Speech 5Practice reading skills 教学重点、难点1. know how to write an Welcome Speech 2. master the key words, expressions and some useful sentence patterns 教学方法、辅助手段等Problem Presentation; Task-based Teaching Students-centered Learning On-line resources: English on line教学内容、教学设计：考勤Warming-upStep 1 Get familiar with some theme words . Look up the following words in a dictionary and pick out the words with the similar meaning of“ 接待，招待，款待” .satisfy offer cater direction regulate backup impart receive entertain positive lavatory top-notch accommodate Step 2 Sentence Writing Friends Coming from Afar Ask students to write at least three sentences for each picture so that they form a complete story. Teacher presents more sample sentences for reference. 精选学习资料 - - - - - - - - - 名师归纳总结 - - - - - - -第 6 页，共 13 页学习必备欢迎下载Students practice to ask and answer the following questions in pairs, and then teacher asks some students to answer the questions orally. 1) How do you make a positive impression when greeting visitors? _ 2)How do you greet an office guest when you are on a call? _ 3) What would you say to the caller when taking a message for someone? _ Intensive Learning: Ten Tips on Greeting Office Visitors Step 1 Word Ladder Guide the students to listen and read aloud the new words and expressions of the text; illustrate some key words with examples so as to get familiar with them. Step 2 SkimmingAsk the students to read the text quickly and complete the spelling of the following words with the first letter given. Suggested answers: 1）positive 2）impart 3）direction 4）backup 5）stressful 6）recruit 7）confine 8）can-do 9）mitigate 10）frustration 精选学习资料 - - - - - - - - - 名师归纳总结 - - - - - - -第 7 页，共 13 页学习必备欢迎下载Step 3 Reading Comprehension (Scanning) Get the students to read the text again as quickly as possible to find the answers of the following text-related questions. Ask some students to write down their answers on the blackboard and then check through together with suggested answers：1) Can you give some examples of salutations? 2) In what tone do you greet office visitors? 3) What would you do when her colleagues tell her they are stuck in a meeting and might be delayed? 4) How do you greet multiple visitors at one time or deal with some questions you might not have answers to? 5) How do you train backup? 6) What does the speaker mean by saying: “Diversity whenever possible”? Step4 Analysis on the important language points of the textAnalyze the language points to get the main idea in each paragraph. 1. impression: a clear and telling image n. 印象I carried with me for years a vague Impression that he was a cold-hearted man. 多年来我有个模糊的印象，他是个寡情的人。He made an indelible impression on Her. 他在她心里上留下了不可磨灭的深刻印象。2. appointment: a meeting arranged in advance ? p? ntm?nt n. 约会，约定She made an appointment to see the doctor 她约定了看医生的时间。In some cases, people had to wait Several weeks for an appointment. 在某些情况下，人们必须等好几周才能得到预约。精选学习资料 - - - - - - - - - 名师归纳总结 - - - - - - -第 8 页，共 13 页学习必备欢迎下载3. guarantee: give surety or assume responsibility ? ?r ?nti: v. 确保，保证His turning up will guarantee the Success of the meeting. 他一出席，会议便成功在望。Can you guarantee me a job when I get there? 你可以确保我到那儿就可以找到一份工作吗？4. mitigate: try to lessen the serious -ness or extent of sth. m? t? e? t v. 减轻，缓解There are constraints on what they are able to do to mitigate their situation. 许多限制使得他们不能做什么事情来缓解他们的状况。Do you know how to mitigate this trend? 你知道怎样缓和这种倾向呢？5. priority: status established in order of importance or urgency pra? ?r?t? n. 优先权Things should be taken up in order of priority. 办事应有个先后次序。The development of the national Economy is a to priority. 发展国民经济是应予以最优先考虑的事。6. recruit: register formally as a Participant or member r? kru:t v. 招聘，招募The government began to recruit new battalions. 政府开始征集新的部队。We lower the standards in order To recruit real talents. 我们降低标准是为了招纳真正的人才。精选学习资料 - - - - - - - - - 名师归纳总结 - - - - - - -第 9 页，共 13 页学习必备欢迎下载Step5 Consolidation Ask the students go through the text again and decide whether the following statements are true or false. Then check through with suggested answers. 1）As a receptionist, you re only a gatekeeper, not the company s important asset. 2) Saying “Good morning” or “Good afternoon” is salutation used by the receptionist. 3) Diversifying whenever possible means you don t have to help your colleagues. 4) It is not necessary to offer the guest any refreshment. 5) Offer a receptionist does more than just answer the phone, so organizing and prioritizing your tasks is very important. 6) If you do not know how to handle a situation, the first thing is to stay calm. Step 6 Summary （Summarize the main idea of this text or retell the story ）Students complete the following passage, using the words and expressions in the text. To make sure that you make a good first impression when office visitors_through the door, do your best to_ an air of professionalism. That means smiling and greeting them loud and clear with a “good morning”or“good afternoon ，”asking who they are visiting，asking their name，and keeping them_after youve notified a colleague that a visitor has arrived. This can be as simple as saying，“ Mr. Fox will be with you shortly.”Also，offer_as they wait ， and always be ready to provide _ information ， such as where the toilet is located. Step 7 Homework1. Finish doing exercises in Language Practice 2. Read the tips for Practical Writing 课后教师心得精选学习资料 - - - - - - - - - 名师归纳总结 - - - - - - -第 10 页，共 13 页学习必备欢迎下载大学英语教案课时数2 教材名称实用职场英语综合教程1 授课内容（标题）Unit 5 Language Practice, Practical Writing: Welcome Speech教学目标After having this lesson, the students are expected to be able to 1. know how to write an Welcome Speech 2. to get the message across that youve already received the invitation3. to accept the invitation/decline the invitation教学重点、难点1. Tips for writing a formal Welcome Speech 2. How to state the reasons for declining an invitation教学方法、辅助手段等Problem Presentation; Task-based Teaching Students-centered Learning On-line resources: English on line Oxford Dictionary 教学内容、教学设计：考勤Language Practice Step 1 Phrase Translation. Ask the students to match the Chinese expressions with their English equivalents then check through the answers. 1) 减压a. front desk 2) 展现职业素养b. first impressions 3) 提供茶点c. project professionalism 4) 前台d. office culture 5) 高峰期e. on site 6) 忙的不可开交f. offer refreshments 7) 现场g. tied up 8) 企业文化h. copy and fax machines 9) 第一印象i. reduce stress 10) 复印传真一体机j. high-traffic time Suggested Answer: 1) i 2) c 3) f 4) a 5) j 6) g 7) e 8) d 9) b 10) h Step 2 Sentence completion. Guide students to choose the words in the list to complete the sentences then check through together with suggested answers.1) In short, you are looking for anyone who can communicate your experience, skills, integrity, professionalism, and _ attitude to any potential employer. 精选学习资料 - - - - - - - - - 名师归纳总结 - - - - - - -第 11 页，共 13 页学习必备欢迎下载2) If, however, you are not doing those things, or rehearsing those sorts of skills, they are going to be hugely_ when you have to experience them. 3) He did not _ himself to just one language. 4) Be _ about your future and get on with living a normal life. 5) The judge said that nothing could _ the cruelty with which the mother had treated her child. Step 3 Sentence writing. Ask the students first put the English sentences into Chinese, noting the use of the underlined parts. Then translate the Chinese sentences into English. After that, work out a new sentence based on the language pattern they have just practiced.1) Be sure youre able to easily give directions to the basic parts of the office: lavatory; drinking fountain; copy and fax machines; supply closet. 2) As a receptionist, youre a gatekeeper, but you re also charged with giving visitors their first taste of the office culture. 3) As the person seated behind the front desk of your office, you are in control of visitors first impressions of the company. 4)If your colleague tells you they are tied up on a call or stuck in a meeting and might be delayed in greeting their visitor, offer the guest any refreshment that you might have on hand. 5)Therefore, ensure that your supervisors let you train another colleague on the phones and other front-desk tasks in case you need to step away from the area or recruit assistance in the midst of a high-traffic time.6)By projecting a professional, capable demeanor, you imply that guests experience with the business as a whole will follow suit. Practical WritingWelcome SpeechStep 1 Tips for Practical Writing. The objectives of an application letter for membership to a club are：Tips for Writing a Welcome Speech ： greeting the visitors and extending welcome. introducing your name and position. telling the visitors the arrangement of accommodation. arranging reception dinner and other activities. wishing the visitors a good stay with you. Step 2 Guide the students to read the example. Advanced Learning Step 1 Theme Reading Procedure 1. Ask the students to choose the words in the list to fill in the blanks, then check through together with suggested answers and analyze some important sentences for them. Procedure 2. Ask students to read the passage again, and choose the right answer to complete the statement. Step 2 Feature Reading: Food&Beverage Event Order 精选学习资料 - - - - - - - - - 名师归纳总结 - - - - - - -第 12 页，共 13 页学习必备欢迎下载Guide the students to read the passage and write down the answers to the questions that follow. Then check through together with suggested answers and analyze some important sentences in the advertisement. Homework. Essay WritingRules for Entertaining Guests State four possible rules for entertaining visiting guests to the company. Write at least 100 words. 课后教师心得精选学习资料 - - - - - - - - - 名师归纳总结 - - - - - - -第 13 页，共 13 页