GE GE 运营系统及运营系统及企业文化企业文化GE: GE: 组织结构图组织结构图Organizational ChartOrganizational Chart股东股东支持部门支持部门 金融服务金融服务电力系统电力系统照明照明全球信息交换全球信息交换医疗系统医疗系统塑料塑料工业系统工业系统NBCNBC运输运输人力资源人力资源法律法律研发部门研发部门国际国际董事会董事会 John F. Welch Jr., ChairmanJohn F. Welch Jr., ChairmanJeff Jeff ImmeltImmelt - CEO Elected - CEO Elected ChairmanChairmanDennis Dennis DammermanDammerman, Vice Chairman, Vice Chairman运营部门运营部门飞机发动机飞机发动机家电家电商务发展商务发展企业动力企业动力 公共关系公共关系/ /市场市场财务和税务财务和税务合理分配财务资源人力资源调配传播最佳实践支持各事业部的运营公司总部致力于公司总部致力于关键流程反映关注重点关键流程反映关注重点The Corporate Executive The Corporate Executive Council (CEC)Council (CEC)Businesses Have Direct Access/Businesses Have Direct Access/Corporate Knows Businesses BetterCorporate Knows Businesses Better YesterdayYesterday TodayTodayCEOCEOKey staffKey staffBusinessesBusinessesCECCECCECCECKey staffKey staffCEOCEOSectorsSectorsGroupsGroupsDivisionsDivisionsBusinessesBusinessesGE 运营系统运营系统“BOCA”(Operating Managers)“C”(Human Resources)CECCECCECCECSI(Strategy)SII(Budget)“C-Wrap”(Human Resources)Jan. Feb. Mar. Apr. May Jun. Jul. Aug. Sep. Oct. Nov.Dec.Mar.Jun.Sep.Apr.-MayJan.Oct.Oct.-Nov.Dec.群策群力群策群力无边界行动无边界行动价值观价值观六西格码六西格码服务服务全球化全球化e-e-电子商务电子商务运营系统运营系统GE的重要动力的重要动力 NPI* Co-location Multi-generation product/services development Simple, flexible design Globalization Realigning focus, resources, growth Top line growth Developing global brainOTR* Higher turns Lowest system cost, highest quality, shortest cycle time SupplierManagement Price reductions Flexibility in supplier selection Simplification/standardization QMI* Rapid feedback from customers and competitors Immediate response from entire organization simultaneously Productivity Elimination of waste Elimination of non-strategic costs Growing operating margin*Quick Market intelligence Order to Remittance New Product Introduction GE 遵循的价值观和行为遵循的价值观和行为 - 创造我们现在和未来的基石创造我们现在和未来的基石 诚信诚信 乐于变革乐于变革 客户客户 利用规模利用规模 扫除官僚扫除官僚 自信、简单化和速度自信、简单化和速度 领导领导 培训培训 人才人才 不拘形式不拘形式将自己与客户的成功密不可分地联系在一起，才能取得成功将自己与客户的成功密不可分地联系在一起，才能取得成功将自己与客户的成功密不可分地联系在一起，才能取得成功将自己与客户的成功密不可分地联系在一起，才能取得成功诚信诚信我们价值观中最重要的一点。诚信意我们价值观中最重要的一点。诚信意味着永远遵守法律，不仅要遵守法律味着永远遵守法律，不仅要遵守法律的条文，而且还要遵循法律的精神。的条文，而且还要遵循法律的精神。诚信也不只是个法律问题；它是我们诚信也不只是个法律问题；它是我们一切关系的核心。一切关系的核心。乐于变革乐于变革我我们们总总是是把把变变革革当当作作一一种种激激励励，当当作作一种机遇，而不是当作威胁或危机。一种机遇，而不是当作威胁或危机。我我们们不不必必去去推推测测变变化化的的确确切切方方向向，我我们要做的只是去迎接和驾驭这种变化。们要做的只是去迎接和驾驭这种变化。客户客户以以客客户户为为中中心心的的关关键键举举措措就就是是我我们们引引入入了了“跨跨度度”的的概概念念，这这是是一一个个衡衡量量指指标标，通通过过它它可可以以看看出出我我们们在在经经营营中中能能在在多多大大的的程程度度上上满满足足客客户户的的要要求求。( (“跨跨度度”指指的的是是客客户户所所要要求求的的送送货货日日期期与与公公司司实际的送货时间的差异。实际的送货时间的差异。) )利用规模利用规模它它固固有有的的局局限限性性影影响响速速度度和和交交流流沟沟通通的的清清晰晰程程度度我我们们天天天天都都在在奋奋力力创创造造小小公公司司的的快快捷捷速速度度和和进进取取精精神神。然然而而，我我们们也也深深知知规规模模带带来来的的巨巨大大的的优优势势：可可以以采采取取大大动动作作，作作巨巨大大的的冒冒险险，生生活活在在技技术术的的限限制制之之外外。我我们们可可以以花花费费巨巨资资投投资资项项目目，每每年年进进行行100100多多项项收收购购。虽虽然然做做不不到到枪枪枪枪命命中中，但但关关键键是是我我们们的的规规模模使使我们可以有几枪脱靶却无损大局。我们可以有几枪脱靶却无损大局。扫除官僚扫除官僚官官僚僚滋滋生生繁繁殖殖于于机机构构的的级级别别层层次次中中和和职职能能部部门门的的大大墙墙后后，它它使使人人感感到到压压抑抑，限限制制人人们们的的梦梦想想，使使整整个个企企业业面面向向内内部部。在在我我们们公公司司，我我们们培培养养对对官官僚僚的的仇仇恨恨，要要摧摧毁毁官官僚僚结结构构，使使我我们们的的机机构构保保持持公公开开、通通畅畅和和自自由由。在在现现今今的的数数字字化化世世界界里里，公公司司的的内内部部运运作作情情况况应应该该是是对对世世人人公公开开的的，这这样样官官僚僚的的本本来来面面目目才才会会昭昭然然于于天天下下：迟迟缓缓、自自我陶醉、对客户反应迟钝甚至是愚蠢。我陶醉、对客户反应迟钝甚至是愚蠢。自信、简单化和速度自信、简单化和速度这三点是相互关联的。这三点是相互关联的。自自信信是是领领导导者者不不可可或或缺缺的的特特质质。自自信信反反过过来来会会使使人人的的交交流流变变得得简简洁洁清清晰晰。自自信信的的领领导导却却会会用用他他们们的的智智慧慧使使事事情情变变得得更更简简单单。简简单单化化可可以以带带来来速速度度，而而速速度度则则是是生生意意上上取取得得成成功功的的一一个个关关键键的的推推动动因因素。素。培训培训我我们们GEGE的的管管理理培培训训计计划划一一直直是是先先进进、优优秀秀的的。我我们们有有很很好好的的事事业业早早期期发发展展培培训训计计划划，包包括括财财务务、工工程程、制制造造、审审计计和和其其他他人人员员的的培培训训。同同时时六六个个西西格格玛玛日日益益成成为为发发展展GEGE领导力量的完美培训计划。领导力量的完美培训计划。不拘形式不拘形式在在GEGE，不不拘拘形形式式是是一一种种氛氛围围，身身在在其其中中的的任任何何人人都都可可以以对对其其他他任任何何人人表表达达观观点点，提提出出想想法法，而而且且会会得得到到倾倾听听和和珍珍视视。GEGE不不拘拘形形式式的的文文化化使使人人们们在在不不断断地地寻寻找找创创意意时时不不是是去去看看创创意意者者的的级级别别高高低低，而而是是看创意本身的优劣。看创意本身的优劣。领导领导我们多年来用于筛选领导的四个我们多年来用于筛选领导的四个“E E”。对付急剧变化节奏的对付急剧变化节奏的“精力精力”。能能“激发活力激发活力”，能激励鼓动人们去采取行动。，能激励鼓动人们去采取行动。要有要有“锋芒锋芒”，要有自信去面对棘手的问题。，要有自信去面对棘手的问题。要要“实施实施”，GEGE的传统即永远都要兑现承诺。的传统即永远都要兑现承诺。评估和对待现任四种评估和对待现任四种“类型类型”领导者的方法领导者的方法: :1. 1. 遵守我们的价值观，又能完成指标遵守我们的价值观，又能完成指标 提拔重用，前途无限！提拔重用，前途无限！2. 2. 与我们没有共同的价值观，也不能完成指标与我们没有共同的价值观，也不能完成指标 敬请走人。敬请走人。3. 3. 有共同的价值观，但完不成指标有共同的价值观，但完不成指标 多半会再给一两次机会。多半会再给一两次机会。4. 4. 与我们没有共同的价值观，但却能完成指标与我们没有共同的价值观，但却能完成指标 动手清除。动手清除。人才人才如如果果我我们们不不是是一一直直拥拥有有最最好好的的人人才才，光光靠靠我我们们的的技技术术、巨巨大大的的规规模模、影影响响力力和和我我们们的资源是不足以使我们成为世界最佳的。的资源是不足以使我们成为世界最佳的。在在每每一一种种评评估估奖奖励励制制度度中中，我我们们都都把把人人分分成成三三类类：前前面面最最好好的的20%20%，中中间间业业绩绩良良好好的的70%70%和最后面的和最后面的10%10%。这这要要求求我我们们有有严严格格的的规规章章去去完完全全公公正正地地评评估估公公司司的的每每一一个个人人。GEGE的的领领导导者者必必须须懂懂得得，他他们们一一定定要要鼓鼓舞舞、激激励励并并奖奖赏赏最最好好的的20%20%，还还要要给给业业绩绩良良好好的的70%70%打打气气加加油油，让让他他们们提提高高进进步步；不不仅仅如如此此，GEGE的的领领导导者者还还必必须须下下定定决决心心，永永远远以以人人道道的的方方式式，换换掉掉那那最最后后那那10%10%的的人人，并并且且每每年年都都要要这这样样做做。只只有有如如此，真正的精英才会产生，才会兴盛。此，真正的精英才会产生，才会兴盛。The GE Values 200012OHPGE Leaders Always with unyielding integrity Are passionately focused on driving customer successLive Six Sigma Quality ensure that the customer is always its first beneficiary and use it to accelerate growthInsist on excellence and are intolerant of bureaucracyAct in a boundaryless fashion always search for and apply the best ideas regardless of their sourcePrize global intellectual capital and the people that provide it build diverse teams to maximize itSee change for the growth opportunities it brings i.e., “e-Business”Create a clear, simple, customer-centered vision and continually renew and refresh its executionCreate an environment of “stretch,” excitement, informality and trust reward improvements and celebrate resultsDemonstrate always with infectious enthusiasm for the customer the “4-E s” of GE leadership: the personal Energy to welcome and deal with the speed of change the ability to create an atmosphere that Energizes others the Edge to make difficult decisions and the ability to consistently ExecuteGE GE 领导人领导人 永远保持坚定的诚信：永远保持坚定的诚信： 以极大的热情全力以赴地推动客户成功 视“六个西格玛”质量为生命确保客户永远是其第一受益者并用质量去推动增长 坚持完美，决不容忍官僚作风 以无边界工作方式行事，永远寻找并应用最好的想法而无需在意其来源 重视全球智力资本及其提供者建立多元化队伍去充分利用它 视变革为可以带来增长的机会，例如“电子商务” 确立一个明确、简单和以客户为核心的目标并不断更新和完善它的实施 创建一个“超常规”、振奋、不拘礼节、信任的环境 嘉奖进步颂扬成果 展示永远保持对客户有感染力的热情 GE 领导才能所要求的四个方面(“4-Es)： 具有迎接并应对变化速度的个人活活力力创造一个激激励励他人气氛的能力面对艰巨作出 果断决定的锋芒锋芒及始终如一执行执行的能力What Does Measuring the Values Mean? ValuesFeedback BehavioursObservationsObjective - Strengthen The Values15OHPAre passionately focused on driving customer successAre passionately focused on driving customer success Behaviours associated with this value: Ensures discussions about the customer (internal/external) are included as agenda items in meetings Considers the impact on customers when making business decisions Always seeks to remove non valued added activities from business processes Continually seeks to add value and productivity to the customers business Looks for opportunities to save the customer time, money or worry Maintains close relationships with customers and displays a keen interest in how their business is doing Implements scorecards to gain customer feedback on progress being made against key requirementsLive Six Sigma Quality. . .ensure that the customer is Live Six Sigma Quality. . .ensure that the customer is always its first beneficiary. . .and use it to accelerate always its first beneficiary. . .and use it to accelerate growthgrowth Behaviours associated with this value: Instils a quality focus and discipline in delivering on customer commitments Drives for simplification of customer facing processes Continually looks for improvement opportunities based on customer feedback Places high priority on quality projects that will have significant positive impact on customer expectations and requirements Continuously develop and support processes (e.G., Work-out) that improve customer responsiveness Looks for opportunities to use appropriate quality methodology/tools in the customer s business to help them achieve improvements Insist on excellence and are intolerant of bureaucracyInsist on excellence and are intolerant of bureaucracyBehaviours associated with this value: Actively confronts barriers to team effectiveness Sets, measures and expects high standards of work from self and others Refuses to accept sub standard work and provides constructive criticism and guidance to correct errors Aggressively seeks out cause/effect relationships; does not allow unnecessary bureaucracy to creep into organisational initiatives, addresses root cause whenever they are found Focuses on problem prevention first then problem solving Hates/avoids/eliminates bureaucracy” and strives for brevity, simplicity, clarity Anticipates potential problems and develops contingency plans to avoid themAct in a Act in a boundarylessboundaryless fashion . . . always search for fashion . . . always search for and apply the best ideas regardless of their sourceand apply the best ideas regardless of their source Behaviours associated with this value: Actively seeks and embraces good ideas from diverse sources to resolve problems and confront key issues Seeks ideas, sets goals and monitors progress mutually with team members, customers, and suppliers Actively supports information-sharing across business levels, functions, and organisational boundaries to improve customer satisfaction Removes barriers to individual and team success, while rewarding and supporting creativity and personal initiative Encourages team members to discover the best ways to perform their jobs most effectively Looks internally and externally for best practise opportunities and encourages this in others Prize global intellectual capital and the people that provide it . . Prize global intellectual capital and the people that provide it . . . build diverse teams to maximise it. build diverse teams to maximise itBehaviours associated with this value: Values and encourages diversity in people, including race, gender, age, education, operating style, and personal/professional experience Respects and leverages the talent and unique contributions of every individual, culture, and ethnic group to increase effectiveness Considers personal implications of actions across the business and acts in the best interests of the total global business Demonstrates global awareness/sensitivity and is comfortable building diverse and global teams Thinks/acts flexibly across global boundaries of time, geography, and culture Treats everyone with dignity, trust and respectSee change for the growth opportunities it brings . . . See change for the growth opportunities it brings . . . i.e., e-Businessi.e., e-Business” ”Behaviours associated with this value: Initiates change instead of reacting to external pressures for change Seeks and introduces new perspectives and information to the team in order to stimulate innovation and change Seeks constructive feedback and responds to it as a challenge and opportunity to improve Creates an environment in which change is non threatening Understands the competitive advantage embodied in constructive conflict, challenges to the status quo, and the testing of new ideas Supports experimentation and prudent risk-taking (in self and others) to promote effective change Continually reviews existing processes and documentation and asks self and others if there is a better or alternative way to do things Supports and communicates a clear, customer-focused vision (i.e. both internal and external customers) Helps provide a clear sense of direction for the team and co- workers to support a customer-oriented business vision Communicate in an open, candid, consistent manner Aligns efforts of individuals and work teams with a common vision for winning through customer satisfaction Vision ensures that organisational resources and the initiatives of individuals and teams are working in concert to meet customer needs and market realities Regularly captures customer requirements and reviews vision to ensure it is aligned to current customer needs Create a clear, simple, customer-centred vision and continually Create a clear, simple, customer-centred vision and continually renew and refresh its executionrenew and refresh its executionBehaviours associated with this value: Create an environment of “stretch,” excitement, informality and Create an environment of “stretch,” excitement, informality and trust reward improvement and celebrate resultstrust reward improvement and celebrate resultsBehaviours associated with this value: Follows through with commitments; doesnt make false promises Translates both positive and negative experiences into lessons learned Collaboratively develops and meets challenging team goals Forms and protects trusting partnerships Sets and accepts stretch goals and business plans Recognises, rewards and celebrates achievements visibly Demonstrate always with infectious enthusiasm for the Demonstrate always with infectious enthusiasm for the customer the “4-Es” of GE leadership: the personal Energy customer the “4-Es” of GE leadership: the personal Energy to welcome and deal with the speed of change the ability to to welcome and deal with the speed of change the ability to create an atmosphere that Energises other the Edge to create an atmosphere that Energises other the Edge to make difficult decisions and the ability to consistently make difficult decisions and the ability to consistently ExecuteExecuteBehaviours associated with this value: Energises and mobilises work teams Demonstrates tremendous enthusiasm and urgency and the ability to inform and influence others Supports vigorous, open dialogue to explore customer issues and concerns in order to reach consensus and implement a course of action Makes timely decisions even when information is scarce or unavailable for the benefit of the customer and the business Focuses time, energy, and action on continuous improvement efforts that will be visible to the customer价值观是什么? 诚信 六西格码质量 卓越 / 痛恨官僚主义 共享的主人翁精神 / 无边界 变革精神 愿景 / 速度 责任感 / 承诺 嘉奖 庆祝 4 Es-活力/激励/锋芒/执行