Managing & Integrating Volunteers Case StudyCyclone Larry志愿者管理和整合志愿者管理和整合案例分析案例分析-飓风拉里飓风拉里（澳大利亚昆士兰州）（澳大利亚昆士兰州）Cyclone Larry Key Challenges飓风拉里飓风拉里-主要挑战主要挑战Integration of pre-existing expertise with post-event management structures在灾后管理体制中将已有的专家整合到一起Integration/co-ordination of entire emergency management process整合/协调整个应急管理程序Community/needs driven support services以社区/需要为动力的支持服务Flexibility灵活性灵活性Cyclone Larry - Volunteer Roles飓风拉里-志愿者的角色Evacuation centres 疏散中心Basic needs (food/water) 基本需求（食物/饮用水）Donated goods distribution捐赠物资发放Care & comfort/Outreach护理和慰问/推广Community development社区发展Volunteer Types志愿者类别Those affiliated with an organisation prior to an event在灾前附属于某一个机构的Trained经过培训Understand roles, disaster management arrangements理解角色，灾难管理安排Credentials & legitimacy verified经过认证和合法的Prepared有准备的Spontaneous volunteers自发的志愿者Motivated by the disaster受灾难推动的May bring specific skills/experience可能会带来特殊的技术和经验 Most effective when trained, organised & integrated在培训，组织和整合后会十分有效Cyclone Larry - Volunteer engagement飓风拉里飓风拉里-志愿者的参与志愿者的参与Relationships with key stakeholders与主要团体间的关系Integration/Needs driven整合/按需分配Insight/awareness of community vulnerability and emergency management arrangements了解/知晓社区的弱点和应急管理的安排Capacity to identify and meet emergent needs有能力发现和满足紧急需求Flexibility of roles; basic needs, practical assistance, information, personal support角色的灵活性，基本需求，实际帮助，信息，个人支持Cyclone Larry Key Lessons飓风拉里飓风拉里-主要教训主要教训 Key Lessons 主要教训Community expectation社区期望值Volunteer expectation志愿者期望值Flexibility灵活性Integration/partnership整合/伙伴关系Harnessing local capacity利用地方资源Development/learning opportunity发展/学习机会Availability/impact on ongoing services实用性/对持续服务的影响Training/understanding培训/理解Suitability/appropriateness可持续性/合适性Flexibility/leadership灵活性/领导力Volunteers - Key requirements (General)志愿者志愿者-主要要求（基本）主要要求（基本） Comprehensive information flow and updates全面的信息流通和更新 Flexibility in roles and duties based on needs根据需要，角色和职务要有灵活性 Good briefings好的简报 Ongoing support by colleagues and management regular checking and communication同事和管理着的不断支持-经常检查和沟通 Knowledge about the effects of stress and how to recognize signs of burnout对压力的了解，并知道辨别筋疲力尽时的征兆 Attention to demobilisation and graduated disengagement注意离开和慢慢退出 Operational debriefings运作报告 Ongoing support offered upon return在回来后提供持续支持 Adequate time for rest, rejuvenation and reconnection with personal-social contexts足够的时间来休息，恢复活力，重新建立个人的社会关系Volunteer management志愿者的管理Key considerations主要因素Which agencies will provide volunteers?什么机构会提供志愿者Will spontaneous volunteers be used?自发的志愿者有用吗？If so, how will they be engaged?如果是，怎样让他们参与？What roles will volunteers play?志愿者的角色是什么？Who will coordinate volunteer involvement?谁来协调支援的参与介入？What training is required?需要的培训是什么？What equipment and resources are required?需要的社别和资源是什么？How will volunteer teams be formed and mobilised?怎样建立和掉工志愿者的队伍？Volunteer Briefing志愿者总结Key information for volunteers为志愿者提供的主要信息Background/Context of situation环境背景介绍Role/Responsibilities角色/职责Sites/Places you may be working可能会工作的地方地点Accommodation住宿Travel & deployment arrangements旅行/调度安排What to bring需要带的物品Personal needs个人需要Communication通讯Practical needs实际需要What will be provided会提供的物品Maps地图Food & water食物/水Communication equipment通讯工具Ongoing support持续支持