企业风险管理企业风险管理 - Upgrading from ERM to SustainabilityTHE FUTURE IS NOWUpgrading from ERM to SustainabilityModerator/PresenterPeterC.BreitstoneChief Executive OfficerAonEnvironmentalServicesGroupPresenterDanR.AndersonLeslie P. Schultz Professor of Risk Management and InsuranceUniversityofWisconsin-MadisonSchoolofBusinessPresenterJohnF.VargoDirector, Risk ManagementJohnsonControls,Inc.SustainabilityThe New Frontier for Risk ManagersPeter C. BreitstonePeter C. BreitstoneChief Executive OfficerChief Executive OfficerAon Environmental Services GroupAon Environmental Services GroupSustainabilityPrinciples/ValuesSocialEnvironmentSustainabilityTraditionalERMStrategicFinancial/EconomicReporting/ComplianceOperationalRisk OptimizationRisk MinimizationWhatisSustainability?Definition of Sustainability:“Developmentthatmeetstheneedsofthepresentwithoutcompromisingtheabilityoffuturegenerationstomeettheirownneeds”United Nations Brundtland Commission - 1987SustainabilityItsNotNew“IsaytheEarthbelongstoeachgeneration.Nogenerationcancontractdebtsgreaterthanmaybepaidduringthecourseofitsownexistence.”Thomas JeffersonSeptember 6, 1789TripleBottomLineConcept“Toreachsustainability,onemustachievenotonlyeconomicbottomlineperformancebutenvironmentalandsocialperformanceaswell.”British Economist John Elkington - 1997SustainabilityIssuesEconomicEnvironmentSocialCommunity InvolvementCustomer RelationshipCustomer ResponsivenessDiversity & InclusionEthical ConductOccupational Health & SafetyHuman Rights & CorruptionReputationStandards for SuppliersTalent ManagementWorker HealthPovertyBrand ManagementClear Vision of PurposeCorporate GovernanceEconomic ResultsExploration & ProductionInnovation R&DProduct Quality/WarrantiesRisk ManagementStakeholder EngagementStrategy for Emerging MarketsSupply Chain ManagementTransparencyTerrorismPrivatizationCarbon FootprintClimate StrategyEnergy EfficiencyEnvironmental PerformanceGlobal WarmingHazardous SubstancesLocal Air QualityPackagingRecycling StrategyRenewable EnergyTransportation & TravelWaste Reduction/ManagementWater ShortageWhyCareAboutSustainability?Hypothesis - Population growth cannot be sustained without modifications in lifestyleWhatsSustainabilityWorth?Relative performance of the 2006 Global 100 companies back-tested against the MSCI World Index (2000-2005)Source:Global100.orgShareholder ValueMSCI - world index designed to measure global developed market equity performanceGlobal 100 top 100 most Sustainable companies (Davos World Economic Forum)ItsDemonstratedPositiveImpactonShareholderValue:TheBusinessCaseforSustainabilityBalance SheetMarket CapitalizationCommunicatingtheBUSINESSCA$EforSustainability(BobWillard)PastCompanyValue“Iceberg”83%17%TheBusinessCaseforCorporateCitizenship,2002(ArthurD.Little)PresentCompanyValue“Iceberg”29%71%TheBusinessCaseforCorporateCitizenship,2002(ArthurD.Little)Insurance products work well to protect against risksTheSustainabilityDilemmaAwakenedPublic-GreenConsumers+Greenhousegases+Weirdweather+Risingoilprices+Globalization*ItsallovertheNews*70-80% ofconsumerssaytheyareswitchingto“green”companies;20% actuallydidin2006InEssence-SustainabilityLooksatriskdifferentlybylinkingemergingeconomic,environmentalandsocialissuestoshareholdervalue.Focusesonsustainablebusinessperformanceincludingtheneedtomonitorkeydriversandimpacts.Encouragesriskoptimizationandtheopportunityofrisk.Efficientlyusestoolstomitigatethenegativecomponentsofrisk.Recognizestheimportanceofstakeholders.Presentsrisksthatmaynotbeinsurable.Concept#1EmbracingSustainabilityoffersRisk ManagerstheOpportunitytobroadentheirroleandhelptheircompanyidentifyandmitigateemergingcontemporaryRisks.Concept#2SustainabilityismorethanbeingGreen.Concept#3DiscussionsabouttheRisksandOpportunitiesfrom Sustainabilitywilldominatethe21stCentury.Sustainability isallaboutanticipatingfutureevolvingeventsandtheRisksandOpportunitiesassociatedwiththem.EvolvingRisksEnergyWastesReputationSocial IssuesChangeClimateClimateChange&GreenhouseGasesMarketImpactsofClimateChangeWaterShortage&ChangesinPrecipitationPatternsValidasofApril,2008Populationinthecurrentviewunderexceptionaldrought:58,075,000DroughtMonitorWorldEnergyDemandForecastWorld Primary Energy Demand by Fuel (IEA World Energy Outlook 2004)WasteManagementandRecyclingThe Waste HierarchyQualityofLifeEconomicHealthEnvironmentalPerceptionCommunityRelationsEngagementSensitivityResponseProductResponsibilityDisasterResponseSocialIssuesCorporateCulture/PhilosophyWorkingEnvironmentPhysicalMentalBalanceofworkandlifeDiversityTrainingCompensationandBenefitsOpportunityExternalInternalBeaSpongeNotSpongeBobFocusoncontinuouslylearningandexpandingyourhorizonsSeekoutthoughtleadersonimportanttopicsStaycurrentEmbracechangeThink,Think,ThinkAlwaysrememberSustainability isSmart BusinessSustainabilityistheNew FrontierforRisk Managers.ItisexcitingandpresentsnewRisksaswellasOpportunitiesforyourBusiness.Using Sustainability Risk Management to Positively Impact the Bottom LineDan R. AndersonDan R. AndersonLeslie P. Schultz Professor of Risk Management and InsuranceLeslie P. Schultz Professor of Risk Management and InsuranceUniversity of Wisconsin-Madison School of BusinessUniversity of Wisconsin-Madison School of BusinessTripleBottomLine(TBL)ConceptfirstarticulatedbyJohn Elkington,authorofCannibals with Forks, and ChairofSustainAbility,aleadingconsultingfirm(U.K.)Financial Environmental Social ResponsibilityPerformance (F) Performance (E) Performance (SR) Maximize F + E + SR = TBL Financial Performance F- Risk Costs of E- Risk Costs of SR= TBLMaximize TBL by reducing risk costs of E + SRSustainabilityRiskManagementCreateBusinessOpportunitiesthroughSustainabilityStrategiesIncreaseSales,Profits,CompetitiveAdvantage,ReputationIntelJohnson & JohnsonSC JohnsonJohnson ControlsHewlett PackardAlcoaHerman MillerKimberly-ClarkVeoliaAccentureGEToyotaSwiss ReAllianzShell3MBaxterFedExP&GBombardierNIKEPatagoniaBen & JerrysIKEAUnited TechnologiesUnileverXeroxGoldman SachsSustainabilityRiskManagementMustbecomeamanagementpriority“Social, ethical and environmental (SEE) risks are part of that management challenge, but they have typically not been systematically included in established risk assessment work in most companies.”-AssociationofBritishInsurersstudy,InvestinginSocialResponsibility:Risks and OpportunitiesMustbeCEOtopmanagementdrivenEnterpriseRiskManagement(ERM)shouldbeexpandedtoincludeSustainabilityrisksSustainabilityRiskManagementSustainabilityRiskManagementisjusthighqualityenvironmentalandsocialresponsibilitymanagementConsiderProducingaSustainability,Environmental,and/orSocialReportTheKPMGInternationalSurveyofCorporateSustainabilityReportingTheCorporateRegister,whichprovidesaccessto9,000corporatenon-financialreportsAll30DJIAcompanieshavesustainabilityreportsWorlds250largestcompanies67%havemadesustainabilityreportingapartofriskmanagementSustainabilityRiskManagementWasteReductionreducesbothoperatingandriskcostsDuPont74%reductionintoxicreleaseshalveditslandfillwastecutannualwastetreatmentbillby$200million3Meliminated1.5billionpoundsofair,landandwaterpollution$790millionsavingsIntelhalveditshazardouswastein10years,whileincreasingrevenues9foldSustainabilityRiskManagementPreventionandreductionofpollutionandemissionsreduceliabilityrisks-premisesandoperationssaveoperatingcostsIncreasedmaterialefficiency,recycle,reusereduceliabilityrisks-disposalsaveoperatingcostsCrisisManagementincludeenvironmentaldisasterSeveso(Italy)doctrineSustainabilityRiskManagementIncreasewaterefficiencyreduceoperationrisks-businessinterruptionsaveoperatingcostswaterwillgetmoreexpensiveU.N.andStockholmInstituteReport,2004“Risks of Water Scarcity: A Business Case for Financial Institutions”GeorgiasLakeAllatoonaLakeMead,Nevada&ArizonaSustainabilityRiskManagementVoluntaryreductionofgreenhousegasesreducerisksaveoperatingcostsBPsaved$1.5billionDuPontsaved$2.0billionSustainabilityRiskManagementMoreefficientenergysystemsSavesOperatingcostsMaximizeuseofrenewableenergysourcessolar,wind,geothermal,biomassReducesrisksassociatedwithgreenhousegasemissionsandpollutantsIncorporatinghybridvehiclesintotransportationsystemsFuelsavingsReducesgreenhousegasemissionsandpollutantsWorkingwithEnvironmentalDefense,FedExmadeacommitmenttoreplaceitsentire30,000expressfleetofolddieseltruckswithhybridgas-electricmodelsin10years(havescaledbackplansubstantially)Regulatory,liability,boycottandreputationrisksareallreducedSustainabilityRiskManagementGreenBuildingLEED(LeadershipinEnergyandEnvironmentDesign)certificationEstablishedbytheU.S.GreenBuildingCouncilComprisedofdesigners,developers,governmentinstitutions,builders,environmentalistsandmanufacturersLEEDcertificationandgreenbuildingingeneralinvolvesMinimizationofenergyandwaterconsumptionUseofsustainabilityproducednontoxicandrecycledmaterialsEmphasisonaccesstopublictransportationorcarpoolsGreenroofsMaximizationoftheadvantagesofnaturelikefreshairandnaturalsunlightViewsandoutdooraccessSustainabilityRiskManagementGreenBuilding(contd.)AdditionalgreeninvestmentspayforthemselvesovertimewithEnergysavingsLesswateruseLessextensivemechanicalsystemsLowerworkerscompensationcostsMorepleasantworkingenvironments,moreproductiveemployeesLessturnoverandabsenteeismStateofCaliforniacommissionedstudyofits33LEEDcertifiedbuildingsCostanaverageof$4morepersquarefootOvera20yearperiod,theygeneratesavingsof$48.87to$67.31persquarefootMitigationandAdaptationSternReport/BritishGovernmentCostofmitigation=1%worldGDPCostfromclimaticimpacts=5-20%worldGDPwithoutmitigationStabilizingglobalwarmingandclimateareonlyrealisticallypossibleinthelongrunNeedtoslowwarmingtobuytimeforadaptationPartnershipswithNGOsEnvironmentalDefense(ED)McDonalds,GeneralMotorsandS.C.Johnson,TXU,6environmentalgroups-27corporationscallingformandatoryGHGreductionsRainforestAlliance(RA)KraftFoodsStaplesNaturalResourcesDefenseCouncil(NRDC)TheRainforestActionNetwork(RAN)Citigroup,BankofAmerica,J.P.MorganChaseandGoldmanSachsWorldResourcesInstitute400corporations,governmentsandNGOsin50countriesaroundtheworldWorkonacooperative,ratherthanconfrontationalbasis,whileemphasizingthesustainabilityperformanceoftheinvolvedcorporationsLessentheprobabilityofliabilitysuitsandhelptoinsulatetheparticipatingcompaniesfromboycottsandshareholderactions,whichreducesreputationdamage.DesignforSustainabilityLifeCycleAssessment(LCA)DesignforEnvironment(DfE)Eliminateknownculpritsandmonstroushybrids(McDonoughandBraungart,Cradle to Cradle)Stressinnovation,developmentandsalesofenvironmentallyandsociallyfriendlyproductsPatagoniausesorganiccottonTimberlandandNiketestingwater-basedadhesivesinshoesReducessustainabilityandproductliabilityrisksManageSupplyChainAvoidsweatshopsNIKEAvoiddangerousproductsMattelAnticipateRegulatoryChangesEUregulationscouldspreadtoU.S.KyotoProtocolReductionsinGHGemissionstoslowglobalwarmingEU,Japan,Russia,CanadaandAustraliasignedU.S.federalgovernmentnothingyetCaliforniaandseveralstatesEUWasteElectricalandElectronicEquipment(WEEE)mandatesthetakingbackandrecyclingofmostelectricalproductsandequipmentbymanufacturersU.S.federalgovernmentnothing4states(California,Washington,Maine,Maryland)AnticipateChanges(contd.)EURestrictiononHazardousSubstances(RoHS)banstheuseoflead,cadmium,mercuryandsomeflameretardantsinelectronicproductsEURegistration,EvaluationandAuthorizationofChemicals(REACH)requirestheenvironmentalsafetyandtestingofthousandsofchemicalsU.S.basedcompanieswithEuropeanoperationsmustdecidewhethertomaketwosetsofproductsorusetwosetsofchemicals,orwhethertofollowthehigherstandardssetintheEUforalltheirproductsandoperationsCertificationsISO14001SocialAccountability8000AccountAbility1000OrganizationsCoalitionforEnvironmentallyResponsibleCompanies(CERES)10EnvironmentalPrinciplesGeneralMotors,Ford,AmericanAirlines,ConEdison,ITT,Nike,BethlehemSteel,Polaroid,BankAmerica,Coca-Cola,andtheBodyShopwww.ceres.orgResponsibleCareProgram-ChemicalManufacturersAssociationStrategiesforTodaysEnvironmentalPartnership(STEP)AmericanPetroleumInstituteOrganizations(contd.)TheNaturalStepKarl-HenrickRobert,SwedishPediatricOncologistFourSystemConditionsforSustainableDevelopmentwww.naturalstep.orgFactor10Club/CarnoulesDeclaration29members(thinktankindividuals)from13countriesincreaseresourceproductivityandefficiencywww.factor10-institute.orgInternationalChamberofCommerceBusinessCharterforSustainableDevelopment16EnvironmentalPrincipleswww.iccwho.orgOrganizations(contd.)GlobalEnvironmentalManagementInitiative(GEMI)Coremissionistohelpbusinessachieveenvironmental,healthandsafety(EH&S)excellenceAnheuser-Busch,Bristol-MyersSquibb,Coca-Cola,Dow,DuPont,EastmanKodak,Georgia-Pacific,Goodyear,Johnson&Johnson,LockheedMartin,Merck,Motorola,OccidentalPetroleum,Olin,Proctor&Gamble,WasteManagement,andSouthernCompanywww.gemi.orgOrganizations(contd.)EquatorPrinciplesWorldslargestbanksAddresssocialandenvironmentalimpactsoflargeprojectstheyfinanceWorldBusinessCouncilforSustainableDevelopment(WBCSD)150internationalcompaniesfrom30countriesandmorethan20majorindustrialsectorsGlobalnetworkof15nationalbusinesscouncilswww.wbcsd.chWorkerBasedProgramsSafetyintheworkplaceZerotoleranceforsexualharassmentEliminatediscriminatorypayandpromotionpracticesRespectlocalculturesEliminatesweatshoppracticesStrongprogramscanbeaproxyforqualityofmanagementBusinessOpportunitiesSustainabilityStrategiescanleadto:IncreasedsalesDecreasedcostsIncreasedprofitsandstockpriceCompetitiveadvantagesEnhancedreputation“sustainabledevelopmentwillconstituteoneofthebiggestopportunitiesinthehistoryofcommerce.”-StuartHart,theS.C.JohnsonProfessorofSustainableGlobalEnterpriseatCornellUniversity-HarvardBusinessReviewarticle,“BeyondGreening:StrategiesforaSustainableWorld”BusinessOpportunities Upgrading from ERM to SustainabilityJohn F. VargoJohn F. VargoDirector, Risk ManagementDirector, Risk ManagementJohnson Controls, Inc.Johnson Controls, Inc.OverviewThePathtoSustainabilityCompanyProfileWhatisSustainability?HowWeIncorporatedSustainabilityintotheCompanyAchievingSustainabilityRisks&RewardsBenefitstotheCompanyImpactonRiskManagementGoingForwardCultureofSustainabilityValuetoOurCustomersThreeWorld-ClassBusinessesBuildingEfficiencyCreatingqualityindoorenvironmentsthatareenergyefficient,comfortableandsafePowerSolutionsProvidingdependablestartingpowerforcarstodayandtheenergyefficienthybridvehiclesoftomorrowAutomotiveExperienceDeliveringworld-classtechnologiesthatimprovethedrivingexperienceandareenvironmentallyfriendlyA continued focus on profitable growth by improving comfort, safety and sustainability in the places people live, work and travelOurVision,OurValuesFoundedin1885HQ:Milwaukee,Wisconsin#67onFortune500in2007140,000employeesOver500locationsin52countriesCredo:5CoreValuesOUR VISION Amorecomfortable,safeandsustainableworld.OUR VALUESIntegrity - Honesty,fairness,respect,andsafetyareoftheutmostimportance.Customer Satisfaction - Ourfuturedependsonushelpingtomakeourcustomerssuccessful.Weareproactiveandeasytodobusinesswith.Weofferexpertknowledgeandpracticalsolutions,andwedeliveronourpromises.Employee Engagement - Wefosteraculturethatpromotesexcellentperformance,teamwork,inclusion,leadershipandgrowth.Innovation -Webelievethereisalwaysabetterway.Weencouragechangeandseektheopportunityitbrings.Sustainability - Throughourproducts,services,operationsandcommunityinvolvement,wepromotetheefficientuseofresourcestobenefitallpeopleandtheworld.WhatisSustainability?MeasuringthetriplebottomlineEnvironmentalEconomicSocialJohnsonControlsprovidesproductsandservicesthataddressrisks and opportunitiesinordertocontributetoanorganizationslong-termsocial,financialandenvironmentalsuccess.Sustainability:Before2000SustainabilityanewconceptSocialinvestingimmatureJohnsonControls:StrongcommitmenttoCoreValuesandEthicsOutstandinggovernance,socialandenvironmentaltrackrecordPublishedEnvironmentalHealthandSafetyReportLittlepressorNGOattentionRapidlygrowingandnotaFortune100Sustainability:Before2000(contd.)Safety and the environment are part of what we valueAll seemed well.Sustainability:After2000Socialinvesting:Over230socialmutualfundsinU.S.todayInfluencetrillionsofinvestmentdollarsGrowingabout30%annuallyNGOs:MoreandbetterorganizedTargetbigcompaniesCurrentfocus:ClimatechangeGovernanceSupplychainmanagementCustomers:DemandlessrisksSustainabilityDefineitMeasureitReportit(transparency)Useit(tofindvalue)NewproductsandservicesBrandingDefiningSustainabilityNumerousdefinitionsdependingonstakeholdersagendaAKA:SustainableDevelopment,CorporateSocialResponsibility(CSR),Environmental,Social&CorporateGovernance(ESG)“TripleBottomLine”mostacceptedexternallyandconsistentwithinternalpolicies/practicesJohnsonControlsPathtoSustainabilityCommit ToUnderstandingSustainabilityAssess &Prioritize YourRisksandOpportunitiesCommunicate Intent&ResultsImplementTechnologiesandStrategiesJohnsonControls/OthersCulture of SustainabilityAddressingrisks and opportunitiesthatcontributetoanorganizationslong-termsocial,financialandenvironmentalsuccessJohnsonControlsCorporateCommitmentRisk/OpportunitySocialFinancialEnvironmentAssess &PrioritizeIntent & ResultsInternalExternalCertificationCommunicateStrategiesHow we operateFacilityOptimizationManufacturingProcessesEmployeeInvolvementSupplyChainManagementTechnologyWhat we sellBuildingEfficiencyInteriorExperiencePowerSolutionsImplementCommitUnderstand SustainabilityExecutiveLeadershipBusinessGroupAccountabilityCulture of SustainabilityDevelopingaCultureofSustainabilityAsset Management-RealEstate-Transportation-PhysicalAssetsContinuous Improvement Supply Chain ManagementMarketing & Public/Community RelationsEmployee Education & InvolvementProducts/ Services/ ProgramsManufacturing & OperationsExecutive/ LeadershipCulture of Culture of SustainabilitySustainabilitySustainabilityMetricsECONOMICDirect Economic ImpactsCustomersSuppliersEmployeesProviders of capitalPublic sectorGovernanceENVIRONMENTALEnvironmentMaterialsEnergyWaterBiodiversityEmissionsEffluentsWasteSuppliersProducts and servicesComplianceTransportOverallSOCIALLabor PracticesEmploymentLabor/management relationsHealth and safetyTraining and educationDiversity and opportunityHuman RightsStrategy and managementNon-discriminationFreedom of association Child laborForced laborDisciplinary practicesSecurity practicesIndigenous rightsSocietyCommunityBribery Political contributionsCompetition and pricingProduct ResponsibilityProduct safetyAdvertisingRespect for privacyIncreaseminoritybusinessdevelopmentandsupplierdiversityStrivetoattainahighperformanceworkenvironmentthatisfreeofworkplacediseasesandthatisphysicallyandemotionallysafe.RecognizeandrespectthehumanrightsofouremployeesandcommunitystakeholdersPromotefairselection,development,engagementandrecognitionofourpeopletoensureadiverse,inclusiveandsustainableworkforceInvestinthecommunitiesweservethroughemployeevolunteerismandtargetedphilanthropicgivingEnvironmental Stewardship(Planet)Achievecompetitiveadvantage(e.g.,increasesales,profit,marketshare)fromenvironmentallyresponsibleproductsandservicesReduceourglobalenvironmentalfootprint(e.g.,carbon,waste)Workwithoursupplierstoimprovetheeco-efficiencyofthesupplychain10KeySustainabilityStrategiesSustainabilityThrough our products, services, operations, and community involvement, we promote the efficient use of resources to benefit all people and the world. EnsuretheongoingfinancialviabilityofthebusinessthroughstrategicinvestmentsandmanagementofriskHoldourselvesaccountabletothehigheststandardsofcorporateandpersonalintegrityandethics10moreyearsofincreasingsalesandprofits100%employeeintegrity,100%ofthetime30%GHGintensityreduction100%resourcerecovery100%ofourGHGemissionsoffsetthroughcustomerenergyefficiencyimprovementsZeroworkplaceinjuries100%employeeengagementinthecompanyandcommunityObjectives Key Strategies ValueSocial Responsibility(People)Economic Prosperity(Profit)2007BusinessReviewandSustainabilityReportHowweredeliveringonourVisiontocreateamorecomfortable,safeandsustainableworldGRI Matrix: http:/www2.johnsoncontrols.com/bluesky/gri_matrix/default_copy(1).aspOurExternalWebSiteSimplified with a Sustainability Themehttp:/www.johnsoncontrols.com/publish/us/en.htmlBenefitstotheCompanyAligningcorporatevalueswithcustomerandsocietalvalueswillsecurelicensetooperateandgrowIntegratingenvironmental,socialandlifecyclecostinformationintocorebusinessprocesseswillimprovedecision-makingbetteridentificationofrisksandopportunitiesImpactonRiskEconomicsProtectouremployeesProtectourphysicalassetsWorkwithoursupplierstoensuretheyunderstandtherisksandactappropriatelyEnsurethatourvendorsadheretoJCIsethicspolicyorequivalentEnsure the ongoing financial viability of the business through the management of risk ImpactonRiskEnvironmentAccountabilityandResponsibilityReduceWasteMinimizeEnvironmentalImpactMinimizeHazardousSubstancesMercury-FreeProductsEnd-of-LifeRegulationsCommitment to the environment impacts our approach to risk management programs ImpactonRiskSocialEstablishwrittenemployeepoliciesandfollowthemMakeemployeesafetyanemphasisDesignsafeproductsandmonitoranyissuesSupportsupplierdiversityActwithinthelawineverycountryweoperateCommitment to the social responsibilityFindingValueforourCustomersMaturityValue ChainRegulatory Compliance: Address “end of pipe” issues Safety, permitting, auditing, pollution preventionReduce Costs: Waste management Energy managementCompetitive Advantage: Provide customers GHG tracking tools Provide sustainability training Closer supplier monitoring Market green buildings Design products for SustainabilityMust DoGrow BusinessANewVisionCreating a more comfortable, safe and sustainable world.by bringing ingenuity to the places where people live, work and travel Wehavealegacyofhelpingcustomerssucceed,bychangingtomeetemergingneedsWeseenewwaysofrespondingtothoseneedsTechnologydrivingdemandandaffectingconsumerchoicesUnderstandingthateverythingwedoaffectstheplanetanditsfuturePeoplewantsurroundingsthataresmarter-morecomfortable,safeandsustainableenvironmentsJohnsonControlsisuniquelyqualifiedtomeettheseexpectationsCompetitiveAdvantagethroughGreenOfferingsKey strategies to focus onPowerSolutionsBuildingEfficiencyAutomotiveExperience