1TeamBuildingByJean-MauriceLafondLaCitcollgiale2Whoareyou?Whatsyourname?Whereare-youfrom?Whatare-youdoinghere?34Sessionscontent10h45Presentation, Introduction, the model:From the Five WS: Why, What, Who, When and Where11hWhy and What11h15Who, When and Where11h30And How: 8 common approaches11h45And How: Communication and activities12hBreak12h15Your story: examples of team work that supported faculty or students success12h30Learnings and Conclusion12h45Evaluation5WhyWhatWhenWhoWhereTeam BuildingFive WsWhenWhoWhereWhenWhoWhyWhereWhenWhoWhatWhyWhereWhenWhoWhatWhenWhatWhoWhenWhatWhereWhoWhenWhatWhyWhereWhoWhenWhatWhoWhenWhatWhoWhenWhyWhatWhoWhenWhereWhyWhatWhoWhenWhoWhereWhyWhatWhenWhoWhereWhyWhatWhenWhoWhereWhyWhatWhenWhoWhereWhyWhatWhenWhoTeam BuildingFive WsWhoWhereWhyWhatWhenTeam BuildingFive WsWho6AndHow7WhyTeam BuildingFive Ws8WhyTeamBuilding?nWewanttomovefromindividualtocollectiveaccomplishment.nWewanttoprovideauniquesocialdimensionthatenhancedwork.nWewanttohavefuntogether(work,performance,parties,celebrations).nWewanttomotivate,challenge,rewardandsupportindividualswhowanttobepartofsomethinglarger.WhyteamworknBecausewearefacingasituationrequiringthereal-timecombinationofmultiple:SkillsExperiencesandJudgments910WhatTeam BuildingFive Ws11Whatisateam?VsGroupofcolleagues12WhatisBuilding?13WhatisTeamBuilding?14WebuildateambynFocusingonperformanceandteambasicsasopposedtotrying“tobecomeateam”.Performance=anyrecognizedaccomplishmentPerformance:Theresultsofactivitiesofanorganizationorinvestmentoveragivenperiodoftime.Anounceofperformanceisworthpoundsofpromises.Mae West 15Again,whatisateam?nAsmallnumberofpeoplenWithcomplementaryskillsnWhoarecommittedtoacommonpurposeCommonperformancegoalsandcommonapproachnForwhichtheyholdthemselvesmutuallyaccountable.16Acommonpurposen“Ajointcreationthatwillexistsonlybecauseoftheteamscollaborativeeffort.”Thattheyownandcantranslateintospecificactionablegoals.Thatgiveidentity,prideandresponsibility.17CommonperformancegoalsnSpecificandmeasurablegoalsnThatwillallowtheteamtoachievesmallandbigwinsasitpursuesitspurpose.18ComplementaryskillsnTechnicalorfunctionalexpertisenProblemsolvinganddecisionmakingskillsnInterpersonalskills19CommonapproachnHowtheywillworktogethertoaccomplishtheirpurpose:nCommonapproachEconomicaspectsAdministrativeaspectsSocialaspects20MutualaccountabilitynCommitmentnTrustForperformanceandjointresults21TeamworknMovingbeyondindividualrolesandaccountability.nTakingresponsibilityfortheperformanceofothers.nLettingothersassumingresponsibilityforus.22TeamBasics23BecomingateamFromaworkinggroupToahigh-performingteamPseudo-teamPotentialteamRealteam24Four stepsTeammembersPerformancegoalsStep 1FormationStep 2StormStep 3AcceptationStep 4Performance25Team BuildingFive WsWho26Whoshouldbepartoftheteam?nSelectionofteammembersbasedonskillsandskillspotential.nPeoplemotivatedbythecommonpurpose.nPeoplereadyforhardworkandgoodfun.nPeoplewhowanttobepartofsomethinglargerthanthemselves.nPeoplewhowanttochangethewaytheydothings.nPeoplewhoreallydowanttomakeadifference.27WhenTeam BuildingFive Ws28Whenteambuildingisthething?nWhenwearefacingsignificantperformancechallenges.nWeneedmultipleskills,judgmentsandexperiences.nWehaveaclearmission:RecommendthingsTomakeortodothingsTorunormanagethings29WhereTeam BuildingFive Ws30Where?nIntheofficenOutoftheofficenInthefieldFirstmeetingFollowingmeetingsConflictmanagementLastmeetingCelebration31FeedbacknOnthefiveWsnSituationinourorganizationandjob32AndHow?nTeamBuilding:8commonapproachesnTeamBuildingthroughCommunicationandActivitiesCommonapproaches1.Establishurgencyanddirection2.Focusonskillsandskillspotential3.Payattentiontofirstmeetingsandaction4.Setclearrulesofbehavior33Commonapproaches5.Setandseizeuponafewimmediateresults6.Challengetheteamwithfreshfactsandinfo7.Spendtimetogether8.Exploitthepowerofpositivefeedback,recognitionandcollectiverewards3435TeamBuildingthroughCommunicationnCommunicationinthecenterofTeambuildingandTeamworkActivelisteningArtofaskingquestionsArtofgivingfeedbackHavingeffectivemeetingsEmpoweringothers36ActivelisteningnThecapacitytoFocusyourattentiononthesubjectListencloselywithoutjudgingAcknowledgeanyemotionalstateRepeatParaphraseSummarizeInordertocheckforaccuracyofunderstanding.37ActivelisteningnInordertounderstandthespeakersIdeasProblemsandEmotionsExpressedeitherverballyornonverballynSeeingthingsfromthespeakerspointofview(empathy).38ArtofaskingquestionsnStateThePointOfYourQuestionIamtryingtofindwaystocutsomeoperatingcosts,sothatswhyIneedtoknowaboutwhatwespentonthatlastproject.nOpen-endedQuestionsForInformationWherecanwecutcostsinthisprocess?nClosed-EndedQuestionsForAgreementSo,doyoufeelcomfortablemovingaheadontheproject?n AskWhyQuestionsWithCarenAskPositiveQuestionsn MakeSureThatYourBodyLanguageEncouragesAnAnswer 39ArtofgivingfeedbacknOwned(Inotwe)NOTImpliednPlannedNOTImpulsivenHonestNOTCollusivenValidNOTIrrelevant(c.f.sharedagenda)nConcernedNOTDestructivenSpecificNOTVaguenBehaviourNOTPerson40ArtofgivingfeedbacknObservationNOTInferencenSoonerNOTLaternDescriptiveNOTJudgementalnSharingideasNOTGivingadvicenExploringalternativesNOTProvidinganswersnGoodthingsNOTOnlybadthings41ArtofgivingfeedbackFeedbackshouldbeused:nAttherighttimenAttherightdosenWithclarityandaccuracynWhenindicated42HavingeffectivemeetingsnRegularPlanning,Organizing,Holding,Leading,Evaluatingthemeeting,Producingnotesandmanagingfollow-ups.Choosingdifferenttechniques:Gapanalysis,brainstorming,problemsolvingnScrummeetingsshort,dailymeetingsdesignedtokeepteamsontrackandhelpmembersgettheirworkdone43AGapAnalysis=EmpoweringothersnQuestions:Whereare-youandwheredoyouwanttobe?Whatwouldittaketogetfromheretothere?Whatactionstepswouldyouneedtoputinplace?Howwillyoumonitoryourprogress?Howwillyouevaluatewhatyouhaveaccomplished?HowcanIhelp?44TeamBuildingthroughActivities45QuickTeamBuildingactivitiesforbusyCoordinatorsnStep1,Before:Startwithaclearobjectiveinmind.Someexamples:Communication:Gettingtoknoweachother.Cooperation:Workingtogetherasateam.Coping:Dealingwithchangeandconflict.Creativity:Solvingproblemstogether.Teamwork:Appreciatingandsupportingeachother.nStep2,Before:Selectanactivitythatsgoodforyourteam.nStep3,Before:Preparetheactivity.46QuickTeamBuildingactivitiesforbusyCoordinatorsnStep4,During:Explaintheactivity,rulesandexpectationsandcheckforunderstandingbeforebeginning.nStep5,During:Runtheactivity.nStep6,During:Debrieftheactivity.nStep7,After:Reinforcethelearningbackonthejob.47FeedbacknOnHowTellyourstory:examplesofteambuildingorteamworknBackgroundnThePerformanceChallengenHoweverythingstartednHowdiditgonWhatwastheresults(economics,administrative,social)4849InConclusionnYourconclusiononteamwork,teambuildingandourjob.nMyconclusionnMyreferences50InConclusionnInaworldofindividualismandstrongpersonalities,nTeamworkandteambuildingcanrevitalizedepartmentsandencouragefacultytotakerisksandmakeexperiments.nTeamworkcanproduceperformanceresults,collectiveaccomplishmentsandpersonalgrowthifwehaveskills,commitmentandaccountability.nTeambuildingcanbefun,simple,rewardingandproductive.nThankyou.51ReferencesnJonR.Katzenbach,DouglasK.Smith,The Wisdom of Teams,HarvardBusinessSchoolPress,1993nAnnF.Lucas,Strengthening Departmental Leadership,Jossey-BassPublishers,1994nSolangeCormier,La communication et la gestion,PressesdelUniversitduQubec,1995nBrianColeMiller,Quick Team-Building Activities for Busy Managers,AmericanManagementAssociation(AMACOM),2004