NetflixCulture:NetflixFreedom&Responsibility自由与责任1Netflix文化：自由与责任(中英文双语对照版)We Seek Excellence我们寻求卓越Ourculturefocusesonhelpingusachieveexcellence我们的文化聚焦于帮助自己达成卓越2Netflix文化：自由与责任(中英文双语对照版)SevenAspectsofourCulture文化的7个方面ValuesarewhatweValue（价值观来自于我们推崇和珍视的价值）HighPerformance（追求高绩效）Freedom&Responsibility（自由和责任）Context,notControl（情景管理而非控制）HighlyAligned,LooselyCoupled（认同一致，松散耦合）PayTopofMarket（支付市场最高工资）Promotions&Development（晋升和成长）3Netflix文化：自由与责任(中英文双语对照版)Manycompanieshavenicesoundingvaluestatementsdisplayedinthelobby,suchas:众多公司在大堂展示动听的价值观，诸如：Integrity正直Communication沟通Respect尊重Excellence卓越4Netflix文化：自由与责任(中英文双语对照版)Enron,whoseleaderswenttojail,andwhichwentbankruptfromfraud,hadthesevaluesdisplayedintheirlobby:安然公司，高层入狱，公司因欺诈而破产，在它的大堂里展示着这些企业价值观：Integrity正直Communication沟通Respect尊重Excellence卓越(Thesevalueswerenot,however,whatwasreallyvaluedatEnron这些字眼显然并非是安然公司真正的价值观)5Netflix文化：自由与责任(中英文双语对照版)Theactualcompanyvalues,asopposedtothenice-soundingvalues,areshownbywhogetsrewarded,promoted,orletgo公司真正的价值观和动听的价值观完全相反，是具体通过哪些人被奖励、被提升和被解雇来体现。6Netflix文化：自由与责任(中英文双语对照版)Actualcompanyvaluesarethebehaviorsandskillsthatarevaluedinfellowemployees真正的价值观是被员工所重视的行为和技能。7Netflix文化：自由与责任(中英文双语对照版)AtNetflix,weparticularlyvaluethefollowingninebehaviorsandskillsinourcolleagues在Netflix，我们特别珍视以下9项同事们拥有的行为和技能meaningwehireandpromotepeoplewhodemonstratethesenine也意味着我们雇佣和升迁能够体现这9项特质的员工8Netflix文化：自由与责任(中英文双语对照版)Youmakewisedecisions(people,technical,business,andcreative)despiteambiguity你在对人，对技术、对商务和对创新上能够做出明智的决定，摒弃模棱两可Youidentifyrootcauses,andgetbeyondtreatingsymptoms你明辨事物根由，不为表象所惑Youthinkstrategically,andcanarticulatewhatyouare,andarenot,tryingtodo你能战略性思考，有自知之明，并努力做到Yousmartlyseparatewhatmustbedonewellnow,andwhatcanbeimprovedlater你能很聪明地分清楚哪些事现在必须完成，哪些事可以稍后跟进Judgment判断力9Netflix文化：自由与责任(中英文双语对照版)Communication沟通力Youlistenwell,insteadofreactingfast,soyoucanbetterunderstand你善于聆听，而非快速反驳。如此你能够更好地理解Youareconciseandarticulateinspeechandwriting你在说和写的时候简洁清晰Youtreatpeoplewithrespectindependentoftheirstatusordisagreementwithyou你待人接物心存敬意，不在意对方的身份，也不在意对方持有异议Youmaintaincalmpoiseinstressfulsituations在重压之下，你也能镇定自若10Netflix文化：自由与责任(中英文双语对照版)Impact影响力Youaccomplishamazingamountsofimportantwork你能完成众多重要工作Youdemonstrateconsistentlystrongperformancesocolleaguescanrelyuponyou你的同事能仰仗你持续输出的强大工作能力Youfocusongreatresultsratherthanonprocess你注重结果而非过程Youexhibitbias-to-action,andavoidanalysis-paralysis你偏好先发制人而非谋定后动11Netflix文化：自由与责任(中英文双语对照版)Curiosity好奇心Youlearnrapidlyandeagerly快速学习且渴望学习Youseektounderstandourstrategy,market,customers,andsuppliers努力理解公司的战略、市场、用户和供应商Youarebroadlyknowledgeableaboutbusiness,technologyandentertainment拥有对商业、技术和娱乐的广泛认知Youcontributeeffectivelyoutsideofyourspecialty在你专长之外也能有效提供贡献12Netflix文化：自由与责任(中英文双语对照版)Innovation创新Youre-conceptualizeissuestodiscoverpracticalsolutionstohardproblems你能重构概念以找出难题的特别解决之道Youchallengeprevailingassumptionswhenwarranted,andsuggestbetterapproaches你能挑战成见，给出更好的方法Youcreatenewideasthatproveuseful你能想出的新点子且被证实有效Youkeepusnimblebyminimizingcomplexityandfindingtimetosimplify你能通过降低复杂度，找到简化时间的方法以保持公司的敏捷13Netflix文化：自由与责任(中英文双语对照版)Courage勇气Yousaywhatyouthinkevenifitiscontroversial你想说什么就说什么，哪怕有所争议Youmaketoughdecisionswithoutagonizing你能毫无痛苦地作出艰难决定Youtakesmartrisks你能明智地冒险Youquestionactionsinconsistentwithourvalues你能质疑和我们价值观不一的行为14Netflix文化：自由与责任(中英文双语对照版)Passion热情Youinspireotherswithyourthirstforexcellence以你对卓越的渴望激励他人YoucareintenselyaboutNetflixssuccess你对公司的成功深系于心Youcelebratewins你热爱胜利Youaretenacious你坚忍不拔15Netflix文化：自由与责任(中英文双语对照版)Honesty诚实Youareknownforcandoranddirectness众人认为你坦白直率Youarenon-politicalwhenyoudisagreewithothers你不同意他人意见时并非出于公司政治的考量Youonlysaythingsaboutfellowemployeesyouwillsaytotheirface你不背后议论他人Youarequicktoadmitmistakes你能很快承认错误16Netflix文化：自由与责任(中英文双语对照版)Selflessness无私YouseekwhatisbestforNetflix,ratherthanbestforyourselforyourgroup你寻求的是什么对Netflix最好，而不是什么对你自己和你的小团队最好Youareego-lesswhensearchingforthebestideas当大家一起找寻最佳方案时，你没有那么多自我要维护Youmaketimetohelpcolleagues你愿意花时间帮助同事Youshareinformationopenlyandproactively你能主动开放地分享资讯17Netflix文化：自由与责任(中英文双语对照版)SevenAspectsofourCulture文化的7个方面ValuesarewhatweValue（价值观来自于我们推崇和珍视的价值）HighPerformance（追求高绩效）Freedom&Responsibility（自由和责任）Context,notControl（情景管理而非控制）HighlyAligned,LooselyCoupled（认同一致，松散耦合）PayTopofMarket（支付市场最高工资）Promotions&Development（晋升和成长）18Netflix文化：自由与责任(中英文双语对照版)ImagineifeverypersonatNetflixissomeoneyourespectandlearnfrom设想一下，如果公司里的任何一个员工，你都发自内心地尊重，而且能够从他们身上学到东西19Netflix文化：自由与责任(中英文双语对照版)GreatWorkplaceisStunningColleagues最好的工作环境是拥有一群超级棒的同事Greatworkplaceisnotespresso,lushbenefits,sushilunches,grandparties,orniceoffices最好的工作环境不在于上等咖啡、丰厚福利、日本料理、盛大派对和漂亮办公室Wedosomeofthesethings,butonlyiftheyareefficientatattractingandretainingstunningcolleagues我们也会做上述的事情，但那只是因为这样才能吸引和留住那些超级棒的同事。20Netflix文化：自由与责任(中英文双语对照版)Likeeverycompany,wetrytohirewell和许多公司一样，我们努力将招聘做好21Netflix文化：自由与责任(中英文双语对照版)Unlikemanycompanies,wepractice:和许多公司不一样，我们实行：adequateperformancegetsagenerousseverancepackage仅仅做到称职的员工，也要拿钱走人22Netflix文化：自由与责任(中英文双语对照版)Wereateam,notafamily我们是个团队，不是个家庭Werelikeapro sports team,notakidsrecreationalteam我们就像个专业运动队，而不是小孩子过家家Netflixleadershire,developandcutsmartly,sowehavestarsineveryposition因为Netflix的领导能够明智地聘用、培养和裁员，所以我们在每个岗位上都是明星员工23Netflix文化：自由与责任(中英文双语对照版)TheKeeper Test ManagersUse:管理者的员工去留测试：Whichofmypeople,iftheytoldmetheywereleaving,forasimilarjobatapeercompany,wouldIfighthardtokeepatNetflix?我手下的员工里，如果有人要辞职去同业公司做类似工作，有哪些人是我会拼命挽留的？24Netflix文化：自由与责任(中英文双语对照版)Theotherpeopleshouldgetagenerousseverancenow,sowecanopenaslottotrytofindastarforthatrole如果不是，那么这样的员工我们只能让他们拿钱走人，这样我们才能空出位子，为团队找到明星员工。TheKeeper Test ManagersUse:管理者的员工去留测试：Whichofmypeople,iftheytoldmetheywereleaving,forasimilarjobatapeercompany,wouldIfighthardtokeepatNetflix?我手下的员工里，如果有人要辞职去同业公司做类似工作，有哪些人是我会拼命挽留的？25Netflix文化：自由与责任(中英文双语对照版)HonestyAlways永远保持诚实Asaleader,nooneinyourgroupshouldbemateriallysurprisedofyourviews作为领导者，你团队中的任何一名成员都不应该对你的评估感到特别惊奇26Netflix文化：自由与责任(中英文双语对照版)Candorisnotjustaleadersresponsibility,andyoushouldperiodicallyaskyourmanager:“IfItoldyouIwereleaving,howhardwouldyouworktochangemymind?”坦诚不单是领导者的责任，作为员工，你也应该定期地询问你领导：如果我告诉你我要辞职，那你会多大程度上努力挽留我？HonestyAlways永远保持诚实27Netflix文化：自由与责任(中英文双语对照版) AllofUsareResponsibleforEnsuringWeLiveourValues我们所有人都有责任确保价值观的延续“Youquestionactionsinconsistentwithourvalues”ispartoftheCouragevalue质疑和我们价值观不一致的行为”是勇气那一章的一部分。Akintothehonorcodepledge:“Iwillnotlie,norcheat,norsteal,nortoleratethosewhodo”和我们的荣誉准则一致：“我不撒谎，不欺诈，不偷窃，也绝不容忍这么做的人。28Netflix文化：自由与责任(中英文双语对照版)ProSportsTeamMetaphorisGood,butImperfect专业运动队的比喻很好，但有瑕疵。Athleticteamshaveafixednumberofpositions,soteammembersarealwayscompetingwitheachotherforoneofthepreciousslots运动队有固定的位置数量，所以成员们会为了宝贵的位置而相互竞争。29Netflix文化：自由与责任(中英文双语对照版)CorporateTeam合作团队Themoretalentwehave,themorewecanaccomplish,soourpeopleassisteachotherallthetime我们的团队能力越大，我们所取得的成就也就越大，所以我们的人始终彼此帮助。Internal“cutthroat”or“sinkorswim”behaviorisrareandnottolerated内部人员之间的倾轧行为非常少见，而且不被容忍。30Netflix文化：自由与责任(中英文双语对照版)WeHelpEachOtherToBeGreat我们彼此帮助，共同成就。31Netflix文化：自由与责任(中英文双语对照版)IsntLoyaltyGood?忠诚有益？WhataboutHardWorkers?如何对待勤奋员工？WhataboutBrilliantJerks?如何对待不羁天才？32Netflix文化：自由与责任(中英文双语对照版)LoyaltyisGood忠诚有益Loyaltyisgoodasastabilizer忠诚就像稳定器一样有益。Peoplewhohavebeenstarsforus,andhitabadpatch,getaneartermpassbecausewethinktheyarelikelytobecomestarsforusagain那些想成为明星员工的人表现低迷，会得到原谅，因为我们认为他们很有可能会再次成为我们的明星员工。Wewantthesame:ifNetflixhitsatemporarybadpatch,wewantpeopletostickwithus我们也想得到同样的回馈：如果Netflix遭遇短期低迷，我们希望员工会和我们紧密团结在一起。Butunlimitedloyaltytoashrinkingfirm,ortoanineffectiveemployee,isnotwhatweareabout但是，对于一个走下坡路的公司，或者对一个无效率的员工，无限度的忠诚并非我们所希望的。33Netflix文化：自由与责任(中英文双语对照版)HardWorkNotRelevant勤奋工作-并非切题Wedontmeasurepeoplebyhowmanyhourstheyworkorhowmuchtheyareintheoffice我们不会用花了多少小时工作，或者有多少人呆在办公室里作为衡量员工和团队的标准。Wedocareaboutaccomplishinggreatwork我们只在意是否完成了伟大的工作成就。SustainedB-levelperformance,despite“Aforeffort”,generatesagenerousseverancepackage,withrespect持续做出B级的工作输出，不想着做到A级的效能，只能请他拿钱走人，客客气气的。SustainedA-levelperformance,despiteminimaleffort,isrewardedwithmoreresponsibilityandgreatpay保持A级的工作输出，追求最大效用，将会被委以重任，酬以重金。34Netflix文化：自由与责任(中英文双语对照版)BrilliantJerks不羁天才Somecompaniestoleratethem有些公司容忍他们。Forus,costtoeffectiveteamworkistoohigh对于我们而言，这种人会使得保持团队效率的代价太大。Diversestylesarefineaslongaspersonembodiesthe9values保持多样性的风格很好，但这个人得体现出前述9种价值观。35Netflix文化：自由与责任(中英文双语对照版)Whyarewesoinsistentonhighperformance?为什么我们对高效能如此坚持？Inproceduralwork,thebestare2x对于程序型的工作，顶级员工的输出量是一般员工的2倍。betterthantheaverage.Increative/inventivework,thebestare10xbetterthantheaverage,对于创新型/创意型的工作，顶级员工的输出量是一般员工的10倍！sohugepremiumoncreatingeffectiveteamsofthebest以顶级员工组成的高效团队就有那么大提升！36Netflix文化：自由与责任(中英文双语对照版)Whyarewesoinsistentonhighperformance?为什么我们对高效能如此坚持？GreatWorkplaceisStunning Colleagues最好的工作环境是拥有一群超级棒的同事。37Netflix文化：自由与责任(中英文双语对照版)OurHighPerformanceCultureNotRightforEveryone我们的高效能文化并非对所有人都合适。Manypeopleloveourculture,andstayalongtime许多人喜欢我们的企业文化，并且呆了很长时间Theythriveonexcellenceandcandorandchange他们因为公司的卓越、坦率和变化而成长。Theywouldbedisappointedifgivenaseverancepackage,butlotsofmutualwarmthandrespect他们会因为被辞退而感觉到失望，但是带走彼此之间的热情和尊重。38Netflix文化：自由与责任(中英文双语对照版)OurHighPerformanceCultureNotRightforEveryone我们的高效能文化并非对所有人都合适。Somepeople,however,valuejobsecurityandstabilityoverperformance,anddontlikeourculture部分人看重工作的安稳甚于高效输出，而且并不喜欢我们的企业文化。TheyfeelfearfulatNetflix他们在Netflix会心怀忧惧。Theyaresometimesbitterifletgo,andfeelthatwearepoliticalplacetowork如果让他们走人，有时他们会感到苦涩，觉得我们在搞办公室政治。39Netflix文化：自由与责任(中英文双语对照版)OurHighPerformanceCultureNotRightforEveryone我们的高效能文化并非对所有人都合适。Weregettingbetteratattractingonlytheformer,andhelpingthelatterrealizewearenotrightforthem在吸引前一类人这方面，我们正在越做越好。同时，我们帮助后者认识到这里并不适合他们。40Netflix文化：自由与责任(中英文双语对照版)SevenAspectsofourCulture文化的7个方面ValuesarewhatweValue（价值观来自于我们推崇和珍视的价值）HighPerformance（追求高绩效）Freedom&Responsibility（自由和责任）Context,notControl（情景管理而非控制）HighlyAligned,LooselyCoupled（认同一致，松散耦合）PayTopofMarket（支付市场最高工资）Promotions&Development（晋升和成长）41Netflix文化：自由与责任(中英文双语对照版)TheRareResponsiblePersonSelfmotivating（自励）Selfaware（自知）Selfdisciplined（自律）Selfimproving（自我提升）Actslikealeader（如同领导者一般行事）Doesntwaittobetoldwhattodo（不会等着被叫去做事）Picksupthetrashlyingonthefloor（主动捡起地上的垃圾）42Netflix文化：自由与责任(中英文双语对照版)ResponsiblePeopleThrive onFreedom,andareWorthy ofFreedom有责任感的人因为自由而成长，也配得上这份自由。43Netflix文化：自由与责任(中英文双语对照版)Ourmodelistoincreaseemployeefreedomaswegrow,ratherthanlimitit,公司成长的同时增进员工的自由，而非限制；tocontinuetoattractandnourishinnovativepeople,sowehavebetterchanceofsustainedsuccess持续吸引和培育有创新精神的员工，使得公司更有可能维继成功。44Netflix文化：自由与责任(中英文双语对照版)MostCompaniesCurtailFreedomastheygetBigger大多数公司伴随成长而来的是缩减员工自由Bigger企业越来越大EmployeeFreedom职业自由度越来越低45Netflix文化：自由与责任(中英文双语对照版)WhyDoMostCompaniesCurtailFreedomandBecomeBureaucraticastheyGrow?为什么大多数公司成长伴随着员工自由的缩减和公司的日益官僚化？46Netflix文化：自由与责任(中英文双语对照版)DesireforBiggerPositiveImpactCreatesGrowth对于做大的渴望压缩了创造的增长Growth47Netflix文化：自由与责任(中英文双语对照版)GrowthIncreasesComplexity成长增加了公司的复杂度Complexity48Netflix文化：自由与责任(中英文双语对照版)GrowthAlsoOftenShrinksTalentDensity成长经常稀释了人才密度%HighPerformanceEmployeesComplexity49Netflix文化：自由与责任(中英文双语对照版)ChaosEmerges（混乱出现）%HighPerformanceEmployees（高效能职员百分比）Chaos and errors spike here businesshas become too complex to runinformally with this talent level（混乱和错误钉牢这里，在这个人才水平上，业务已经变得太过复杂而不可能以非范式的形态运行。）Complexity（复杂度）50Netflix文化：自由与责任(中英文双语对照版)ProcessEmergestoStoptheChaos流程开始出现以停止混乱Procedures（流程）Noonelovesprocess,butfeelsgoodcomparedtothepainofchaos没有人喜欢流程，但是和混乱带来的痛苦相比，前者让人感觉好一点。“Timetogrowup”becomestheprofessionalmanagementsmantra“成长的时候到了”已经成为职业经理人的密咒。51Netflix文化：自由与责任(中英文双语对照版)Process-focusDrivesMoreTalentOut强调流程作业驱离更多人才%HighPerformanceEmployees高绩效职业人员百分比降低52Netflix文化：自由与责任(中英文双语对照版)ProcessBringsSeductivelyStrongNear-TermOutcome流程作业引出强有力的短期行为结果Ahighly-successfulprocess-drivencompany一个高度成功的流程驱动型公司Withleadingshareinitsmarket在所处的市场上占据领先份额Minimalthinkingrequired对思考的需求最少Fewmistakesmadeveryefficient很少犯错-听起来不错Fewcuriousinnovator-mavericksremain很少有好奇的创新者-难有突破Veryoptimizedprocessesforitsexistingmarket对既存市场拥有高度优化的流程Efficiencyhastrumpedflexibility效率战胜了灵活性53Netflix文化：自由与责任(中英文双语对照版)ThentheMarketShifts接着市场变了Marketshiftsduetonewtechnologyorcompetitorsorbusinessmodels由于新技术或者新对手或者新商业模式的出现，市场变了。Companyisunabletoadaptquickly前述公司不能快速适应becausetheemployeesareextremelygoodatfollowingtheexistingprocesses,andprocessadherenceisthevaluesystem因为员工们已经极端适应既有的流程作业，对流程的依靠是系统价值的核心。Companygenerallygrindspainfullyintoirrelevance这样的公司将会痛苦地被碾成昨日黄花。54Netflix文化：自由与责任(中英文双语对照版)SeemsLikeThreeBadOptions貌似更糟的第三种选择1.Staycreativebystayingsmall,butthereforehavelessimpact通过保持公司小型化而保存创新能力，但是因此失去市场影响力。2.Avoidrulesasyougrow,andsufferchaos成长的同时不设立规则，然后为混乱所苦。3.Useprocessasyougrowtodriveefficientexecutionofcurrentmodel,butcripplecreativity,flexibility,andabilitytothrivewhenyourmarketeventuallychanges当公司成长时，使用流程驱动现有模式的有效执行。当市场最终改变时，只能用跛脚的创新能力、灵活性和业务能力实现成长。55Netflix文化：自由与责任(中英文双语对照版)AFourthOption第4种选择AvoidChaosasyougrowwithEverMoreHighPerformancePeoplenotwithRules通过和更多高效能员工共同成长，而非制定规则以避免混乱Thenyoucancontinuetomostlyruninformallywithself-discipline,andavoidchaos于是你可以最大程度上凭借自律而使得灵活运作的业务得以进行，同时避免混乱Theruninformallypartiswhatenablesandattractscreativity灵活运作的那一部分能够激发和吸引创造力56Netflix文化：自由与责任(中英文双语对照版)TheKey:IncreaseTalentDensityfasterthanComplexityGrows关键点：以超过复杂度提升的速度提升人才密度%HighPerformanceEmployees高绩效人才的密度BusinessComplexity商业复杂度57Netflix文化：自由与责任(中英文双语对照版)IncreaseTalentDensity提升人才密度Topofmarketcompensation支付市场最高薪酬Attracthigh-valuepeoplethroughfreedomtomakebigimpact用自由吸引高价值人才产生巨大影响Bedemandingabouthighperformanceculture强化高效能的企业文化%HighPerformanceEmployees58Netflix文化：自由与责任(中英文双语对照版)MinimizeComplexityGrowth将复杂度增长降至最小BusinessComplexity商业复杂度Fewbigproductsvsmanysmallones用少数大产品取代数量众多的小产品Eliminatedistractingcomplexity(barnacles) 消除让人分散精力的复杂度（藤壶）Bewaryofefficiencyoptimizationsthatincreasecomplexityandrigidity警惕效率优化所带来的复杂度和僵化度增长Note:sometimeslong-termsimplicityisachievedonlythroughburstsofcomplexitytoreworkcurrentsystems注：有时长期简单化只有通过现有系统爆发式的复杂性再造才能完成。59Netflix文化：自由与责任(中英文双语对照版)WiththeRightPeople,和对的人一起工作，InsteadofaCultureofProcessAdherence,而非流程控制他们，WehaveaCultureofCreativityandSelf-Discipline,FreedomandResponsibility我们因而建立起富于创新精神和自律精神，自由和负责的企业文化60Netflix文化：自由与责任(中英文双语对照版)IsFreedomAbsolute?自由是绝对需要的吗？Areallrules&processesbad?是否所有的规则和流程都不好？61Netflix文化：自由与责任(中英文双语对照版)Freedomisnotabsolute自由不是绝对的Like“freespeech”therearesomelimitedexceptionsto“freedomatwork”正如“言论自由”一样，“工作中的自由”也有几项有限的例外62Netflix文化：自由与责任(中英文双语对照版)TwoTypesofNecessaryRules两类必要的规则1.Preventirrevocabledisaster为了阻止不可挽回灾难Financialsproducedarewrong财务程序错误Hackersstealourcustomerscreditcardinfo黑客窃取了我们顾客的信用卡号2.Moral,ethical,legalissues 为了避免道德、伦理和法律问题Dishonesty,harassmentareintolerable不诚实，性骚扰都是不能容忍的63Netflix文化：自由与责任(中英文双语对照版)Mostly,though,Rapid Recovery istheRightModel（大多数情况下，快速修正都是正确的模式）Justfixproblemsquickly尽快修复问题High performers make very few errors 高效能员工很少犯错Wereinacreative-inventivemarket,notasafety-criticalmarketlikemedicineornuclearpower我们处在一个创新的市场，而不是一个类似医药或者核能这样以安全性为第一的市场Youmayhaveheardpreventingerrorischeaperthanfixingit你也许听说过预防错误比修复代价更低Yes,inmanufacturingormedicine,but是的，在制造业或者制药业的确如此，但Not so in creative environments 在创新型行业里并非如此。64Netflix文化：自由与责任(中英文双语对照版)“Good”versus“Bad”Process好流程VS.坏流程“Good”processhelpstalentedpeoplegetmoredone好流程帮助人才搞定更多事情Lettingothersknowwhenyouareupdatingcode当你在升级代码时让其他人知道Spendwithinbudgeteachquartersodonthavetocoordinateeveryspendingdecisionacrossdepartments在每个季度都按照预算花钱，这样就不用频繁通过部门会议调整每一笔支出Regularlyscheduledstrategyandcontextmeetings定期制定战略和搞清会议背景65Netflix文化：自由与责任(中英文双语对照版)“Good”versus“Bad”Process好流程VS.坏流程“Bad”processtriestopreventrecoverablemistakes坏流程试图阻止可以恢复的错误Getpre-approvalsfor$5kspending得到预先批准的5000美金支出额度3peopletosignoffonbanneradcreative要3个人签字才能终止的横幅广告创意Permissionneededtohangaposteronawall在墙上贴个海报需要的许可Multi-levelapprovalprocessforprojects项目所需的多层级许可流程Get10peopletointervieweachcandidate找10个人去面试每一个应聘者66Netflix文化：自由与责任(中英文双语对照版)RuleCreep规则潜行“Bad”processestendtocreepin坏流程倾向于潜入Preventingerrorsjustsoundssogood能够预防错误只是听起来不错Wetrytogetridofruleswhenwecan,toreinforcethepoint我们尽可能去除繁文缛节，以强化工作重点。67Netflix文化：自由与责任(中英文双语对照版)Example:NetflixVacationPolicyandTracking案例：Netflix休假规定和考勤管理Until2004wehadthestandardmodelofNdaysperyear截至2004年，我们有一个每年N天假期的标准休假模式68Netflix文化：自由与责任(中英文双语对照版)Meanwhile与此同时Wereallworkingonlinesomenightsandweekends,respondingtoemailsatoddhours,spendingsomeafternoonsonpersonaltime,andtakinggoodvacations一些晚上和周末，我们都在工作，在非上班的时间回邮件，在私人时间的下午工作，然后休假69Netflix文化：自由与责任(中英文双语对照版)Anemployeepointedout一个员工指出Wedonttrackhoursworkedperdayorperweek,sowhyarewetrackingdaysofvacationperyear?我们并不追踪每天或者每周的工作时间，为什么我们要追踪每年休假了几天呢？70Netflix文化：自由与责任(中英文双语对照版)Werealized我们意识到了Weshouldfocusonwhatpeoplegetdone,notonhowmanydaysworked我们应该关注人们做了什么，而不是做了多少天。Justaswedonthavean9am-5pmworkdaypolicy,wedontneedavacationpolicy既然我们没有朝九晚五的工作时间规定，我们也就不需要假期规定。71Netflix文化：自由与责任(中英文双语对照版)NetflixVacationPolicyandTrackingNetflix休假规定和考勤管理是：“thereisnopolicyortracking”“没有休假制度的规定”72Netflix文化：自由与责任(中英文双语对照版)ThereisalsonoclothingpolicyatNetflix,butnoonecomestoworknaked在Netflix我们也没有着装规定，但也没有人光着身子来上班。Lesson:youdontneedpoliciesforeverything教训：你不需要为每样事情都制定规则NetflixVacationPolicyandTrackingNetflix休假规定和考勤管理是：“thereisnopolicyortracking”“没有休假制度的规定”73Netflix文化：自由与责任(中英文双语对照版)NoVacationPolicyDoesntMeanNoVacation没有休假规定不等于没有假期Netflixleaderssetgoodexamplesbytakingbigvacationsandcomingbackinspiredtofindbigideas通过讨论休假，Netfilx的领导层设立了很好的榜样，然后回来激发出大的创想74Netflix文化：自由与责任(中英文双语对照版)AnotherExampleofFreedomandResponsibility自由与责任的其他一些例子75Netflix文化：自由与责任(中英文双语对照版)Mostcompanieshavecomplexpoliciesaroundwhatyoucanexpense,howyoutravel,whatgiftsyoucanaccept,etc.围绕员工如何花销，如何出差，可以接受何种馈赠等等，大多数公司都会制定复杂的政策。Plustheyhavewholedepartmentstoverifycompliancewiththesepolicies再加上一整个部门来核实员工是否遵循了这些政策。76Netflix文化：自由与责任(中英文双语对照版)NetflixPoliciesforExpensing,Entertainment,Gifts&Travel:Netflix公司关于花销、娱乐、馈赠和出差的政策是：“Act in Netflixs Best Interest”最合乎公司利益(5wordslong)（一共7个字）77Netflix文化：自由与责任(中英文双语对照版)“ActinNetflixsBestInterest”GenerallyMeans（“最合乎公司利益”一般指）1.Expenseonlywhatyouwouldotherwisenotspend,andisworthwhileforwork（花你应该花的钱，否则就别花，而且这钱应该是为了工作。）2.Travelasyouwouldifitwereyourownmoney（出差时就像是在花你自己的钱。）3.Disclosenon-trivialvendorgifts（披露重要供应商提供的礼物。)4.TakefromNetflixonlywhenitisinefficienttonottake,andinconsequential(只当不拿会降低效率和不合逻辑的时候，才从公司拿东西。)-“taking”means,forexample,printingpersonaldocumentsatworkormakingpersonalcallsonworkphone:inconsequentialandinefficienttoavoid(“拿”的意思，举例说：用公司的设备打印私人的文件，或者用工作座机打私人电话。)78Netflix文化：自由与责任(中英文双语对照版)FreedomandResponsibility自由与责任Manypeoplesayonecantdoitatscale许多人说一家公司不能等比提升这两点Butsincegoingpublicin2002,whichistraditionallytheendoffreedom,wevesubstantiallyincreasedtalentdensityandemployeefreedom从2002年我们上市以来，按照传统上市意味着自由的终结，但我们同时充分地提升了人才密度和员工自由。79Netflix文化：自由与责任(中英文双语对照版)SummaryofFreedom&Responsibility:自由与责任小结AsWeGrow,MinimizeRules我们成长的同时，把制度降至最少。InhibitChaoswithEverMoreHighPerformancePeople雇用更多高绩效人才来抑制混乱的产生。FlexibilityisMoreImportantthanEfficiencyintheLongTerm长期来看，灵活性远比效率重要80Netflix文化：自由与责任(中英文双语对照版)SevenAspectsofourCulture文化的7个方面ValuesarewhatweValue（价值观来自于我们推崇和珍视的价值）HighPerformance（追求高绩效）Freedom&Responsibility（自由和责任）Context,notControl（情景管理而非控制）HighlyAligned,LooselyCoupled（认同一致，松散耦合）PayTopofMarket（支付市场最高工资）Promotions&Development（晋升和成长）81Netflix文化：自由与责任(中英文双语对照版)Ifyouwanttobuildaship,dontdrumupthepeopletogatherwood,dividethework,andgiveorders.Instead,teachthemtoyearnforthevastandendlesssea.“如果你想造一艘船，先不要雇人去收集木头，也不要给他们分配任何任务，而是去激发他们对浩瀚汪洋的渴望。”-AntoineDeSaint-Exupery,AuthorofTheLittlePrince小王子作者82Netflix文化：自由与责任(中英文双语对照版)Thebestmanagersfigureouthowtogetgreatoutcomesbysettingtheappropriatecontext,ratherthanbytryingtocontroltheirpeople最佳的管理通过设定合适的情景而非试图控制员工以达到最大成果。83Netflix文化：自由与责任(中英文双语对照版)Context,notControl情境管理而非掌控管理Context (embrace)情境管理（要坚持）Strategy(战略)Metrics(度量体系)Assumptions(假定)Objectives(目标)Clearly-definedroles(明确界定的规则)Knowledgeofthestakes(关于风险的知识)Transparencyarounddecision-making(决策所需的透明信息)Providetheinsightandunderstandingtoenablesounddecisions(提供洞察力和理解力去促成合理的决定。)84Netflix文化：自由与责任(中英文双语对照版)Context,notControl情境管理而非掌控管理Control (avoid)控制（要避免）Top-downdecision-making(自上而下的决策过程)Managementapproval(管理许可)Committees(委员会)Planningandprocessvaluedmorethanresults(计划和流程的价值高于结果)Providetheinsightandunderstandingtoenablesounddecisions(提供洞察力和理解力去促成合理的决定。)85Netflix文化：自由与责任(中英文双语对照版)GoodContext优秀的情景管理Linktocompany/functionalgoals和公司目标或者功能性目标相关联Relativepriority(howimportant/howtimesensitive)相对优先权（多么重要/时间多么紧迫）Critical(needstohappennow),or决定性的（现在必须）Nicetohave(whenyoucangettoit)锦上添花的（等你做到了）Levelofprecision&refinement依据精度和纯度的水平Noerrors(creditcardshandling,etc),or无错的（信用卡操作）Prettygood/cancorrecterrors(website),or相当好的/可纠正错误（网站）Rough(experimental)粗糙的（实验性的）Keystakeholders重要的相关利益人Keymetrics/definitionofsuccess重要的指标/界定成功标准86Netflix文化：自由与责任(中英文双语对照版)Managers:致管理者：Whenoneofyourtalentedpeopledoessomethingdumb,dontblamethem当你的人才犯下了愚蠢的错误，不要指责他们。Instead,askyourselfwhatcontextyoufailedtoset相反，你应该问问自己，在情景设定上犯了什么错？87Netflix文化：自由与责任(中英文双语对照版)Managers:致管理者：Whenyouaretemptedto“control”yourpeople,askyourselfwhatcontextyoucouldsetinstead当你准备“控制”你的员工，请问一下自己，可以用什么情境取代？Areyouarticulateandinspiringenoughaboutgoalsandstrategies?对于目标和策略，你是否已经做到了足够清晰和足够鼓舞人心？88Netflix文化：自由与责任(中英文双语对照版)WhyManagingThroughContext?为什么要用情景管理？Highperformancepeoplewilldobetterworkiftheyunderstandthecontext高绩效仁慈啊如果很好地理解了当下情景，能够更好地工作。89Netflix文化：自由与责任(中英文双语对照版)InvestinginContext寄望于情境Thisiswhywedonewemployeecollege,frequentdepartmentmeetings,andwhywearesoopeninternallyaboutstrategiesandresults这就是为什么我们开办新员工学院，定期举办部门会议，以及为什么我们在内部对于战略和结果如此开诚布公。90Netflix文化：自由与责任(中英文双语对照版)Exceptionsto“Context,notControl”“情景管理而非控制”的例外情况Controlcanbeimportantinemergency控制管理在紧急情况下非常重要Notimetotakelong-termcapacity-buildingview没有时间做长期的能力建设Controlcanbeimportantwhensomeoneisstilllearningtheirarea控制管理在某人依然处于学习阶段非常重要Takestimetopickupthenecessarycontext花时间去找出必要的情景Controlcanbeimportantwhenyouhavethewrongpersoninarole控制管理在你所托非人时非常重要Temporarily,nodoubt临时的，毫无疑问91Netflix文化：自由与责任(中英文双语对照版)SevenAspectsofourCulture文化的7个方面ValuesarewhatweValue（价值观来自于我们推崇和珍视的价值）HighPerformance（追求高绩效）Freedom&Responsibility（自由和责任）Context,notControl（情景管理而非控制）HighlyAligned,LooselyCoupled（认同一致，松散耦合）PayTopofMarket（支付市场最高工资）Promotions&Development（晋升和成长）92Netflix文化：自由与责任(中英文双语对照版)ThreeModelsofCorporateTeamwork合作团队的3种模式1.TightlyCoupledMonolith紧密耦合的巨无霸型2.IndependentSilos各自为政的国企型3.HighlyAligned,LooselyCoupled认同一致-松散耦合型93Netflix文化：自由与责任(中英文双语对照版)TightlyCoupledMonolith（巨无霸型）Seniormanagementreviewsnearlyalltactics高阶管理人员对战术事无巨细全部过问e.g.,CEOreviewsalljoboffersoradvertising例如：CEO评估所有的招聘文案或者广告Lotsofx-departmentalbuy-inmeetings大量的跨部门协调会Keepingotherinternalgroupshappyhasequalprecedencewithpleasingcustomers让其他内部团队满意和取悦顾客拥有相同权重94Netflix文化：自由与责任(中英文双语对照版)TightlyCoupledMonolith（巨无霸型）Mavericksgetexhaustedtryingtoinnovate想要创新的人员感觉筋疲力竭Highlycoordinatedthroughcentralization,butveryslow,andslownessincreaseswithsize通过中央集权管理保持各部门协调，但是非常缓慢，这种缓慢程度和公司同步增长。95Netflix文化：自由与责任(中英文双语对照版)IndependentSilos（国企型）Eachgroupexecutesontheirobjectiveswithlittlecoordination每个团执行各自的目标，基本没有协同。Everyonedoestheirownthing每个团队做自己的事。Workthatrequirescoordinationsuffers要求协同的工作让各方都很受伤。Alienationandsuspicionbetweendepartments部门之间山头林立，彼此排挤，相互怀疑。Onlyworkswellwhenareasareindependent只有完全独立的业务领域内才能运转顺畅。e.g.,aircraftenginesandblendersforGE例子：GE公司的飞机引擎制造部门和搅拌机制造部门96Netflix文化：自由与责任(中英文双语对照版)#3istheNetflixChoice第三种是Netflix的选择1.TightlyCoupledMonolith巨无霸型2.IndependentSilos国企型3. Highly Aligned, Loosely Coupled认同一致又松耦合型97Netflix文化：自由与责任(中英文双语对照版)HighlyAligned,LooselyCoupled认同一致，松散耦合HighlyAligned认同一致Strategyandgoalsareclear,specific,broadlyunderstood战略和目标为全员所清晰、详尽和广泛的理解Teaminteractionsfocusedonstrategyandgoals,ratherthantactics团队互动着眼于战略和目标，而非战术Requireslargeinvestmentinmanagementtimetobetransparentandarticulateandperceptive需要大量管理上的时间实现对信息的透明、准确和全员的领悟98Netflix文化：自由与责任(中英文双语对照版)HighlyAligned,LooselyCoupledLooselyCoupled松散耦合Minimalcross-functionalmeetingsexcepttogetalignedongoalsandstrategy除非是为了目标和战略而合作，否则尽量减少跨职能部门的会议。Trustbetweengroupsontacticswithoutpreviewing/approvingeachonesogroupscanmovefast相信团队合作执行战术动作，无需进行预演或者审批，这样团队能快速行动。Leadersreachingoutproactivelyforad-hoccoordinationandperspectiveasappropriate领导者在合适的时间积极出手做临时协调。Occasionalpost-mortemsontacticsnecessarytoincreasealignment偶尔的战术复盘对增进团队间合作是必要的。99Netflix文化：自由与责任(中英文双语对照版)HighlyAligned,LooselyCoupledteamworkeffectivenessdependsonhigh performance peopleandgood context高度一致又松散耦合的团队效率取决于高绩效人才和优秀的情境管理GoalistobeBig and Fast and Flexible目标是：更大，更快，更灵活。100Netflix文化：自由与责任(中英文双语对照版)SevenAspectsofourCulture文化的7个方面ValuesarewhatweValue（价值观来自于我们推崇和珍视的价值）HighPerformance（追求高绩效）Freedom&Responsibility（自由和责任）Context,notControl（情景管理而非控制）HighlyAligned,LooselyCoupled（认同一致，松散耦合）PayTopofMarket（支付市场最高工资）Promotions&Development（晋升和成长）101Netflix文化：自由与责任(中英文双语对照版)PayTopofMarketisCoretoHighPerformanceCulture支付市场最高薪酬是高绩效文化的核心Oneoutstandingemployeegetsmoredoneandcostslessthantwoadequateemployees一个卓越的员工比两个胜任的员工做得更多，花得更少Weendeavortohaveonlyoutstandingemployees我们致力于只雇佣卓越员工102Netflix文化：自由与责任(中英文双语对照版)ThreeTestsforTopofMarketforaPerson判断卓越员工的3个测试1.Whatcouldpersongetelsewhere?这个人可以在别的地方得到吗？2.Whatwouldwepayforreplacement?为了取代他我们要付出多少？3.Whatwouldwepaytokeepthatperson?为了留下他我们愿意付出多少？Iftheyhadabiggerofferelsewhere假若他在别处有更好的雇佣条件。103Netflix文化：自由与责任(中英文双语对照版)TakesGreatJudgment做好判断Goalistokeepeachemployeeattopofmarketforthatperson目标是保持每一个员工都处在人力市场薪酬水平的顶端Paythemmorethananyoneelselikelywould付给他们比其他家公司可能给的更高薪酬。Paythemasmuchasareplacementwouldcost按照取代他们所需花费的标准支付他们薪酬。Paythemasmuchaswewouldpaytokeepthemiftheyhadhigherofferfromelsewhere如果别的公司开出更好的条件，尽我们全力加薪以挽留他们104Netflix文化：自由与责任(中英文双语对照版)TitlesNotVeryHelpful头衔没有多大用处Lotsofpeoplehavethetitle“MajorLeaguePitcher”buttheyarenotallequallyeffective许多人有“大联盟投手”的头衔，但他们彼此不是等同水平。Similarly,allpeoplewiththetitle“SeniorMarketingManager”or“DirectorofEngineering”arenotequallyeffective类似，所有冠以“高级市场经理”或者“工程总监”的人也不是等同水平。SotheartofcompensationisansweringtheThreeTestsforeachemployee所以，薪酬的秘诀就在于针对每一个员工回答刚才的三个问题。105Netflix文化：自由与责任(中英文双语对照版)AnnualCompReview年度薪酬评估Atmanyfirms,whenemployeesarehired,marketcompensationapplies在许多公司，当员工被聘用的时候，他们的薪酬和人力市场价格是相匹配的。Butatcompreviewtime,itnolongerapplies!但是到了薪酬评估的时候，就不再匹配了！AtNetflix,marketcompalwaysapplies:在Netflix，它们总是相匹配的：Essentially,topofmarketcompisre-establishedeachyearforhighperformingemployees本质上来说，对于高绩效人才，市场顶级人员薪酬水平每年都会重新确立Atannualcompreview,managerhastoanswertheThreeTestsforthepersonalmarketforeachoftheiremployees在年度薪酬评估的时候，管理人员针对自己的每一个员工回答前面的那三个问题。106Netflix文化：自由与责任(中英文双语对照版)NoFixedBudgets没有固定的人力预算Therearenocentrallyadministered“raisepools”eachyear每年没有公司高层决定的“加薪池”Instead,eachmanageralignstheirpeopletotopofmarketeachyearthemarketwillbedifferentindifferentareas相反的，每个管理者每年把自己下属的薪酬和市场最高价格调整到一致。107Netflix文化：自由与责任(中英文双语对照版)CompensationOverTime应时薪酬Somepeoplewillmoveupincompveryquicklybecausetheirvalueinthemarketplaceismovingupquickly,drivenbyincreasingskillsand/orgreatdemandfortheirarea有些人薪酬增长非常迅猛是因为他们的身价在人力市场上的增长非常快，这往往是因为技能的增长或者特定领域的人力需求旺盛。Somepeoplewillstayflatbecausetheirvalueinthemarketplacehasdonethat有些人的薪酬维持少变是因为他们在人力市场上的身价就放在那儿。Dependsinpartoninflationandeconomy部分原因在于通胀和经济因素Alwaystopofmarket,though,forthatperson尽管如此，对于这个人来说，其薪酬水平也依然在市场最高价格。108Netflix文化：自由与责任(中英文双语对照版)CompensationNotDependentonNetflixSuccess薪酬并不取决于Netflix的成功WhetherNetflixisprosperingorfloundering,wepayatthetopofthemarket无论Netflix的盛衰，我们都支付市场最高薪酬。i.e.,sportsteamswithlosingrecordsstillpaytalentthemarketrate例如：体育队伍哪怕失掉比赛也得按照市场水平支付薪酬。EmployeescanchoosehowmuchtheywanttolinktheireconomicdestinytoNetflixbydecidinghowmanyNetflixstockoptionstheywanttohold员工可以通过决定持有多少Netflix期权的方式，决定自己愿意多大程度上把自己的经济前景和Netflix绑定在一起。109Netflix文化：自由与责任(中英文双语对照版)BadCompPractices糟糕的薪酬实践ManagersetspayatNthpercentileoftitle-linkedcompensationdata管理者根据头衔，按照百分比排列设定薪酬。The“MajorLeaguePitcher”problem会导致“大联盟投手”问题。Managercaresaboutinternalparityinsteadofexternalmarketvalue管理者关心内部薪酬一致而无视外部人力市场价值Fairnessincompisbeingtruetothemarket在人力市场上，薪酬水平的公平性是真实不虚的。Managergiveseveryonea4%raise管理者给每个员工4%的增幅。Veryunlikelytoreflectthemarket根本无法反映市场的情况。110Netflix文化：自由与责任(中英文双语对照版)WhenTopofMarketCompDoneRight.当市场最高薪酬设置得当Wewillrarelycounterwithhighercompwhensomeoneisvoluntarilyleavingbecausewehavealreadymovedcomptoourmaxforthatperson我们很少遇见有员工因为更高薪酬而选择主动离职，因为我们已经尽全力给到他最高工资。Employeeswillfeeltheyaregettingpaidwellrelativetotheirotheroptionsinthemarket和市场上提供的其他选择相比，我们的员工会觉得他们的薪酬不错。111Netflix文化：自由与责任(中英文双语对照版)Versus Traditional Model和传统模式对比Traditional model is good prior year earns a raise, independent of market传统模式是上年度业绩好则加薪，完全和市场价格脱离Problem is employees can get materially under- or over-paid relative to the market, over time问题是员工会实质上得到低于或者高于市场价格的薪酬When materially under-paid, employees switch firms to take advantage of market-based pay on hiring当实质性低于市场价格，那么员工会换公司以获取基于市场价格的薪酬When materially over-paid, employees are trapped in current firm当现有工资高于市场价格，员工就会留在现公司Consistent market-based pay is better model 持续地基于市场价格制定薪酬是最好模式112Netflix文化：自由与责任(中英文双语对照版)Employee Success员工的成功Its pretty ingrained in our society that the size of ones raise is the indicator of how well one did the prior year在我们的社会里，一个员工的加薪幅度是上一年度业绩好坏的指示器，这已经是根深蒂固的观念but for us the other factor is the outside market 但是对于我们来说，另一个因素是外部的人力资源市场Employee success is still a big factor in comp because it influences market value员工的成功依然是薪酬的重要因素，因为它影响了市场价值In particular, how much we would pay to keep the person特别是，我们愿意为留下一个人花多少钱？113Netflix文化：自由与责任(中英文双语对照版)Good For Each Employee to Understand Their Market Value每个员工知道自己的市场价格是好事Its a healthy idea, not a traitorous one, to understand what other firms would pay you, by interviewing and talking to peers at other companies通过在其它公司的同业了解别人会花多少钱来雇佣自己，这是一个健康而非背叛的想法Talk with your manager about what you find in terms of comp和你的上级谈谈你在薪酬市值的发现Stay mindful of company confidential information 对公司的机密情报保持警觉114Netflix文化：自由与责任(中英文双语对照版)Efficiency效用Big salary is the most efficient form of comp 高薪是最有效的薪酬形式Most motivating for any given expense level在任何给定的费用中，高薪最具激励性No bonuses, no free stock options, no philanthropic match没有奖金，没有免费的期权，没有慈善比赛Instead, put all that expense into big salaries, and give people freedom to spend their salaries as they think best相反的，把所有费用尽可能的打入高薪酬包，给予员工按照自己的意图花费薪水的自由Health benefits: employees get $10k per yearIf they choose Netflix plans that are less than $10k, they keep the differenceIf they dont need benefits from us, they keep all $10kCEO or receptionist: everyone gets $10k for benefits115Netflix文化：自由与责任(中英文双语对照版)Optional Options期权Employees get top of market salary, and then can request to trade salary for stock options员工得到人力市场上的最高工资，然后他们可以要求把工资兑换成为期权Some people take all cash, some people request half their comp in options有的人选择全拿现金，有的人要求拿一半工资兑换成期权 Both are OK两种都没问题This is consistent with freedom and responsibility, and lets employees decide how much risk/reward is comfortable for them这是对自由与责任的坚持，它让员工决定自己能承受多大程度上的风险/回报116Netflix文化：自由与责任(中英文双语对照版)Details on Stock Options期权细节The options are fully vested and are 10-years-to-exercise options, independent of how long one stays at Netflix期权分10年行使，而且一经发放即为员工完全持有，随时可以转手，无论这个员工在Netflix工作了多长时间These fully vested options are granted monthly at the then current stock price, so employees get price averaging on their exercise price这些员工完全持有的期权依照当时的市场股票价格按月发放，因此员工按照行使期权的平均价格获利These options cost employees less than half of what such options would cost in the open market, and are from pre-tax salary, so are a great deal期权按照不到市场股价一半的价格买给员工，而且是用税前工资购买，因此是个对员工有利的交易Employees can change their option request annually员工每年都可以要求改变期权数额Options become valuable only if Netflix stock climbs唯有Netflix股价上扬，期权才具有价值117Netflix文化：自由与责任(中英文双语对照版)No Vesting or Deferred Comp没有期权工资或者延期工资We dont want managers to “own” their people with vesting all comp is fully vested我们不希望管理者通过扣发工资的方式控制员工，所有薪酬足额下发We want managers to be responsible for creating a great place to work, and paying at the top of market我们要求管理者负责建立起最好的工作环境，支付市场最高工资Employees are free to leave us anytime, without penalty, but nearly everyone stays员工可以在任何时候辞职，无需缴纳罚金，但这么做了之后几乎所有人都留了下来Employees stay because they are passionate about their work, and well paid, not because of a deferred compensation system员工留下来的原因是他们对工作有热情，薪酬丰厚，而不是因为有一个延期发放工资的系统118Netflix文化：自由与责任(中英文双语对照版)No Ranking Against Other Employees不要用等级刺激员工We avoid “top 30%” and “bottom 10%” rankings amongst employees我们避免用“最好的30%”或者“最差的10%”这样的等级来刺激员工We dont want employees to feel competitive with each other我们不希望员工感觉到彼此之间是竞争关系We want all of our employees to be “top 10%” relative to the pool of global candidates我们希望员工是所有应聘者中的“最好的10%”We want employees to help each other, and they do我们希望员工彼此帮助，而他们也的确做到了119Netflix文化：自由与责任(中英文双语对照版)SevenAspectsofourCulture文化的7个方面ValuesarewhatweValue（价值观来自于我们推崇和珍视的价值）HighPerformance（追求高绩效）Freedom&Responsibility（自由和责任）Context,notControl（情景管理而非控制）HighlyAligned,LooselyCoupled（认同一致，松散耦合）PayTopofMarket（支付市场最高工资）Promotions & Development （晋升和成长）120Netflix文化：自由与责任(中英文双语对照版)In some time periods, in some groups, there will be lots of opportunity and growth at Netflix在某些时期，在某些团队内，公司的确存在大量的机会和发展空间Some people, through both luck and talent, will have extraordinary career growth有些既有运气又有能力的人，会获得异乎寻常的职业生涯发展121Netflix文化：自由与责任(中英文双语对照版)Baseball Analogy: Minors to Majors篮球类比：小联盟和大联盟Very talented people usually get to move up, but only true for the very talented非常有才华的人经常得到晋升，但仅仅是对那些真有才华的人来说是这样Some luck in terms of what positions open up and what the competition is有些运气是依仗有什么位置空缺，或者面对某种竞争Some people move to other teams to get the opportunity they want有些人转岗到其他团队获得了他们所需要的机会Great teams keep their best talent伟大的团队保留住他们最好的人才Some minor league players keep playing even though they dont move up because they love the game有些小联盟的球员即便没有得到升迁也继续打球，原因是他们热爱这个游戏122Netflix文化：自由与责任(中英文双语对照版)Netflix Doesnt Have to Be for Life不必在Netflix呆一辈子In some times, in some groups, there may not be enough growth opportunity for everyone在某些时候，某些团队，也许没有足够多的成长机会给每个人In which case we should celebrate someone leaving Netflix for a bigger job that we didnt have available to offer them在这种情况下，我们应该为某些人离开Netflix得到更好的工作而庆祝，因为我们并没有合适机会可以给他If that is what the person prefers如果这是那个人所希望的话123Netflix文化：自由与责任(中英文双语对照版)Two Necessary Conditions for Promotion两种升职的必要条件1.Job has to be big enough工作必须足够重要We might have an incredible manager of something, but we dont need a director of it because job isnt big enough我们也许在某些事情上拥有非常棒的经理，但是如果这个工作不足够重要的话，我们不会在其上安排一个总监If the incredible manager left, we would replace with a manager, not with a director如果这个非常棒的经理离开了，我们会安排一个新的经理，而不是一个总监2.Person has to be a superstar in current role这个人必须在现有的岗位上是个超级明星Could get the next level job here if applying from outside and we knew their talents well如果我们从外面雇佣一个同样有才干的人进来，这个人能胜任高一个层次的工作Could get the next level job at peer firm that knew their talents well如果同业公司知道他的才干，他可以在那里得到更高层次的工作机会124Netflix文化：自由与责任(中英文双语对照版)Timing时机If a manager would promote to prevent an employee from leaving, the manager should promote now instead of waiting如果一个管理者可以通过升职来阻止一个员工的离去，那么这个管理者应该现在就给这个员工升职而不是等待Both tests still have to be passed以下两个测试必须得到通过1.Job big enough工作足够重要2.Superstar in current role在现有岗位上是超级明星125Netflix文化：自由与责任(中英文双语对照版)Development发展We develop people by giving them the opportunity to develop themselves, by surrounding them with stunning colleagues and giving them big challenges to work on我们通过给予员工自我发展的机会，提供周围一群杰出同事的方法帮助他们发展。同事，也给予他们足够大的挑战去为之奋斗Mediocre colleagues or unchallenging work is what kills progress of a persons skills平凡的同事和无挑战的工作正是杀死员工工作技能的元凶126Netflix文化：自由与责任(中英文双语对照版)Career “Planning” Not for Us职业“规划”不是我们的菜Formalized development is rarely effective, and we dont try to do it形式化的个人职业规划很少奏效，我们也不会尝试去做e.g., Mentor assignment, rotation around a firm, multi-year career paths, etc.例如：导师和项目指导，公司内轮岗，年功职级通道等等127Netflix文化：自由与责任(中英文双语对照版)We Support Self-Improvement我们支持自我提升High performance people are generally self-improving through experience, observation, introspection, reading, and discussion高绩效人才大多能通过经验、观察、内省、阅读和讨论自我提升As long as they have stunning colleagues and big challenges to work on只要他们还拥有杰出的一群同事和足够大的工作挑战We all try to help each other grow我们所有人都努力相互帮助对方成长We are very honest with each other我们所有人都对彼此诚实128Netflix文化：自由与责任(中英文双语对照版)We want people to manage their own career growth, and not rely on a corporation for “planning” their careers我们希望员工管理他们自己的职业发展，而不是依赖于公司“规划”他们的职业生涯129Netflix文化：自由与责任(中英文双语对照版)Your Economic Security is based on your Skills and Reputation你的经济保障建立在你的技能水平和人品名声之上We try hard to consistently provide opportunity to grow both by surrounding you with great talent我们倾尽全力持续提供机会，使得你和你周围的杰出同事共同成长130Netflix文化：自由与责任(中英文双语对照版)SevenAspectsofourCulture文化的7个方面回顾ValuesarewhatweValue（价值观来自于我们推崇和珍视的价值）HighPerformance（追求高绩效）Freedom&Responsibility（自由和责任）Context,notControl（情景管理而非控制）HighlyAligned,LooselyCoupled（认同一致，松散耦合）PayTopofMarket（支付市场最高工资）Promotions&Development（晋升和成长）131Netflix文化：自由与责任(中英文双语对照版)We keep improvingour culture as we grow随着我们的成长，我们持续提升我们的企业文化We try to get betterat seeking excellence我们努力通过寻求卓越而变得更好132Netflix文化：自由与责任(中英文双语对照版)