College English: Listening and Speaking Course 1College English: Listening and Speaking Course 1TelephoningUnit.5 Part A Part B Part C Part DUnit.5 TelephoningUnit.5 TelephoningCommunicative Function: Taking Telephone MessagesListening Strategy: Identifying numbersUnit.5 TelephoningPrelistening TaskListening Tasks Text: small Talk Is Easy Language and Culture NotesSpeaking tasks Prelistening TaskListening Tasks Text: small Talk Is Easy Language and Culture NotesSpeaking tasksLeisure Time Additional Listening: Good Luck CompanyUnit.5 TelephoningUnit.5 TelephoningHome Listening: Telephone MannersPart ACommunicative FunctionTaking Telephone MessagesTelephone calls usually come unexpectedly. When we answer a phone call for someone else, we often have to take down the message.Now listen to four short telephone conversations and write down the messages in the blanks. 1. Hello. 1036215. Hello. Is Cindy there? No, she is out. Do you want me to take a message? Yes, please. Tell her to call back David this afternoon, David Johnson. Message: 2. Hilton Hotel. Can I help you? Mr John Thomas, Room 1230, please. Ill put you through. Sorry, Mr Thomas isnt in at the moment. Can I take a message? Tell him to call Bill Green at 4153891074 this evening. Its important. Message: Listening PracticeListening PracticeCall back David Johnson this afternoon.Call Bill Green at 4153891074 this evening. Its important.Listening PracticeListening Practice3. Hello, can I speak to Mary? No, Im afraid shes out. Could I know who is calling? Well, this is Judy, her old classmate. Can I leave a message ? Certainly. Please ask her to meet Judy outside the Art Museum at ten tomorrow morning. Message: 4. Hello. Hi, Mrs King. This is Tom here. Is John in? Hello, Tom. Im sorry Johns out right now. Would you like to leave a message? Yes. Tell him not to forget to come to my party this evening. All right. Ill let him know about it as soon as he gets in. Message: Dont forget to go to Toms party this evening.Meet Judy outside the Art Museum at ten tomorrow morning.Part AListening StrategyIdentifying Telephone NumbersTo be able to recognize telephone numbers is a useful skill to learn. Failure to catch the correct numbers will cause lots of trouble.Listening PracticeListening PracticeListen to three telephone conversations and write down the answers to the questions you hear.1. W: Front Desk. May I help you? M: Could I have the number for the box office of Eastern Airlines, please? W: Just a moment. M: Thats all right. W: The number is 62472255. M: Thank you very much. W: Youre welcome. Q : Whats the phone number that is inquired?2. W: 64172817. M: Hello. Can I speak to Susan? W: Im sorry Susan is not in at the moment. Would you like to leave a message? M: Well. Please ask her to call me at 54049982. W: OK. Ill give her the message. M: Thanks a lot. W: Dont mention it. Q : At what number will Susan call back? 6247225554049982Listening PracticeListening Practice3. W: Number, please. M: Oh, Id like to make a collect call. W: Whereto? M: San Francisco. W: What number? M: 4155661268. W: Whats your name? M: Wang Xing. W: And where are you calling from? M: 6129309608. W: Hold the line, please. Q :At what number is the man calling from? 612-930-9608.Part BPrelistening TaskPart BQuestions for discussion You are going to talk about making telephone calls. Read the following questions and discuss them with your partner. Do you make and receive a lot of phone calls? Who do you call most often? Do you sometimes make calls in English? Do you find it easy or difficult to understand English on the phone? Suppose you work as a receptionist/ secretary in a company. What should you say when you pick up the receiver to answer a phone call? If someone who is wanted on the phone is not available, what can you do? What would you say if you want the caller to leave a message?Part BAdditional questions for discussion How many kinds of phones are available today? What are they? What do pager, beeper, cellular phone, cell phone, mobile phone mean? Do you sometimes use them? How do they compare with the standard telephone? What are good telephone manners?(Note: pager, or beeper, is a small electronic device that you carry or wear that makes a noise or shows a message to tell you that someone wants you to telephone him. A cellular phone, or cell phone for short, is a mobile phone that can be used anywhere you go because it operates by radio signals.)Listening PracticeListening PracticeListening TasksExercise 1: Listening for general understandingListen to the tape once and choose the right answers to the questions you hear. 1. What can be learned from the telephone conversation youve just heard? a. Mr. Alexander is wanted on the phone but he is out. b. Mr. Johnson is wanted on the phone but he is out. c. Mr. Alexander works for ABC Imports. d. Mr. Johnson works for Star Electronics.2. Who might be the person that has answered the phone call? a. A receptionist. b. A friend of Mr. Johnsons. c. Mr. Johnsons boss. d. Richard.b. Mr. Johnson is wanted on the phone but he is out.a. A receptionist.Listening PracticeListening PracticeExercise 2: Listening for detailsListen to the tape once again and fill in the chart with the missing information Telephone MessageFor: Mr. of Caller: from Mobile phone number: Office number: Message: at office number before James JohnsonABC ImportsRichard AlexanderStar Electronics90955523087145552000Call Richard Alexander6 p.m.Tape Script A Business CallA: Good afternoon. ABC Imports. May I help you?B: Yes, may I speak to Mr. James Johnson, please?A: Im afraid Mr. Johnson isnt available right now. Would you like to leave a message?B: This is Richard Alexander with Star Electronics. Its very important that he returns my call this afternoon.A: Does he have your office number and your mobile phone number? B: I think so, but let me give them to you again. A: Okay. B: My office number is 7145552000; my cell phone number is 9095552308. He can reach me at my office number before 6 p.m. or anytime today on my mobile. A: Very well, Ill give him your message as soon as he returns to the office.Listening PracticeListening PracticeSpeaking TasksPair workListen to the dialogues and repeat after the recording. Practice the dialogues with your partner, playing the role of A or B. Then work with your partner to create your own dialogues by replacing the underlined parts with your own words. Dialogue 1A: Good morning, Frank Qian s office.B: Good morning. Can I talk to Frank, please?A: Whos calling, please?B: Brian long from BS Toy Company.A: Well, Mr. long, Im afraid Mr. Qians not in the office at the moment. Can I take a message or would you like to ring him on his mobile phone? B: Ill try his mobile. Could you give me the number, please? A: 9093652781.B: Just let me check that. 9093652781. A: Thats it. B: Thank you.Dialogue 2A: Hobson Motors. Can I help you?B: Good morning. Id like to speak to Mr. Paul Osman.A: Im afraid Mr. Osman is at a meeting right now. Can I take a message?B: Yes. My name is Brian Gray of The Bike Shop. I have something urgent to talkto him about.A: OK. But how can Mr. Osman reach you, Mr. Gray? B: Oh, my phone number is 6238823. A: 6238823. Thank you, Mr. Cray. Ill give your message to Mr. Osman as soon as possible.B: Thank you. Bye. A: Goodbye.Leisure TimeSunday MorningSunday morning,up with tne lark.I mink Ill take a. walk in tne park.Hey, Hey, HeyIts a beautiful day.I ve got someone waiting lor me.And when I see herI know that shell sayHey, Hey, Hey, it s a beautiful day.Hi, Hi, Hi, Beautiful Sunday This is my, my, my beautiful day.When you said, said, said, said that you loved meOh my, my, rny is a beautiful day.Let s take a car and go for a ride.Hey, Hey, Hey, its a beautiful dayvie II drive on and follow the sun.Making Sunday go on and onHey, Hey, Hey, its a beautiful day.A SongPart C:Additional ListeningExercise: Listen and fill in 1. Name of the Applicant2. Name of the Company3. Post4. Qualifications5. Working Experiences6. Telephone Number (O)Brian TongGood Luck CompanyComputer sales representativeA degree in Computer ScienceA computer programmer in a trading company for threeyears38839673Good Luck CompanyPart C:Tape script Good Luck CompanySecretary: Good Luck Company.Applicant: Im calling in connection with your post of computer sales representative. Your advertisement said that I should ring up first for an interview. Secretary: Thats right. What are your qualifications?Applicant: I have a degree in Computer Science.Secretary: Do you have any relevant working experience?Applicant: Yes, I have been a computer programmer in a trading company for three years.Secretary: Can I have your name, please?Applicant: Brian Tong.Part C:Secretary: Okay, Ive written down your information and Ill pass this on to our personnel department for further consideration before we decide whether there will be an interview with you.Applicant: When would you let me know the result?Secretary: In about 2 weeks time, I think. How can I contact you, Mr Tong?Applicant: You can call me at my office at 38839673 during office hours.Secretary: 38839673. Okay, Ill let you know the result when I hear from the personnel department.Applicant: Thank you. Goodbye.Secretary: Goodbye.Part DHome ListeningExercise : Listen and choose1.Many people complain that they are often treated rudely by people on the phone, especiallya. during busy hoursb. in businessc. by strangersd. when they are busy2. A caller should wait _ rings before hanging up.a. at least eightb. six or eightc. between six and eightd. no more than sixb. in businessc. between six and eightPart D:3. People on the phone ask you who is calling? before telling you whether the person you asked for is there becausea. they want to know who you areb. the person you want is not available at the momentc. they are rather ruded. they are probably whispering your name to the person you want4. It is perfectly proper to hang up on an answering machine becausea. politeness is not needed between people and machinesb. the machine will not record your hanging upc. the machine does not know who you ared. the machine is not a human beingd. they are probably whispering your name to the person you wanta. politeness is not needed between people and machinesPart D5. if the caller says Im sorry i have the wrong number, your proper response should bea. You are welcomeb. Thats quite all rightc. Not at alld. No trouble at all6. Miss Manners is mainly telling usa. the importance of politeness on the phoneb. the importance of both politeness and sensitiveness in making a callc. how to deal with some common telephone problemsd. how to deal with rude callersb. Thats quite all rightc. How to deal with some common telephone problemsTape scriptPart D Telephone Manners Many people complain that they are often treated rudely by peopleespecially in business whom they telephone. Here is Miss Manners talking about some of the most common telephone problems and how to handle them. What is the proper number of rings a caller should wait before hanging up? Six rings, perhaps eight. If you still suspect the person of lurking there, hang up and dial again. This gives you two chances to get the number rightand the person time to get out of the bathtub.Part D What do you think about people who ask you, on the telephone, Who is calling? before telling you if the person you asked for is there? They are probably mouthing your name at a person who is wildly shaking his head and hands at the very mention of it.What should we do when we reach an answering machine? Is it improper to hang up? It is perfectly proper to hang up on a machine. In fact, proper and improper behavior does not apply between people and machines. We have enough trouble being polite to one another without worrying about whether we treat machines with politeness. What is the proper response to Im sorry, I have the wrong number“ “That is quite all right” is enough.