BSC架構所應須具備的條件架構所應須具備的條件l l提供發展提供發展提供發展提供發展 BSC BSC 的指導原則的指導原則的指導原則的指導原則 & strategy-focused & strategy-focused metricsmetricsl l彈性的展現方式彈性的展現方式彈性的展現方式彈性的展現方式( (策略與矩陣管理策略與矩陣管理策略與矩陣管理策略與矩陣管理) )l l多樣化的資料存取方式多樣化的資料存取方式多樣化的資料存取方式多樣化的資料存取方式 (Multiple(Multiple Data Source)Data Source)l l整合分析的能力整合分析的能力整合分析的能力整合分析的能力, , 例如例如例如例如 OLAP ReportsOLAP Reportsl l可執行與可運作的工具可執行與可運作的工具可執行與可運作的工具可執行與可運作的工具 (Actionable tools)(Actionable tools)l l整合教育訓練與溝通整合教育訓練與溝通整合教育訓練與溝通整合教育訓練與溝通l lKM: KM: 知識管理知識管理知識管理知識管理, BSC, BSC相關文件的管理相關文件的管理相關文件的管理相關文件的管理l l與其他系統的整合與其他系統的整合與其他系統的整合與其他系統的整合( (例如例如例如例如 ERP, BI, ISO 9000, ERP, BI, ISO 9000, Six Sigma)Six Sigma)l l系統擴充之容易度系統擴充之容易度系統擴充之容易度系統擴充之容易度Microsoft BSC framework微軟微軟平衡計分卡平衡計分卡架構架構個人化的個人化的入口網站入口網站最佳實例最佳實例策略與矩陣策略與矩陣管理管理知識管理知識管理e-Learing可執行與可執行與可運作可運作的工具的工具商業智慧商業智慧微軟微軟微軟微軟平衡計分卡平衡計分卡平衡計分卡平衡計分卡架構架構架構架構個人化的入口網站個人化的入口網站Scoreboard 平衡計分卡摘要平衡計分卡摘要可執行與可運作的工具可執行與可運作的工具Demo- Microsoft BSC ToolkitUnderlying Conceptsl l一系列技術一系列技術,工具與最佳實例的組成工具與最佳實例的組成l l讓企業使用熟悉的工具來加速讓企業使用熟悉的工具來加速BSC的建置的建置l lBSC 不是不是 software package, 而是可延伸而是可延伸的的發展平台發展平台l l整合現有系統與整合現有系統與 BI 系統系統l l彈性彈性, 開放開放, 具發展空間的架構具發展空間的架構l l時效性時效性, 低成本低成本, 可延展可延展, 易管理易管理BSC Framework Technologyl lEducation on Best Practicesl l適合不同適合不同Users 不同的不同的 ViewBusiness usersBusiness usersLight technical people Light technical people BI developersBI developersWeb developersWeb developersl l系統需求系統需求Windows 2000 ServerWindows 2000 ServerSQL Server 2000SQL Server 2000SharePoint Portal Server SharePoint Portal Server Office XPOffice XPCase StudyMicrosoft Scorecard PortalKnowledge BaseKnowledge BaseHTML FoundationHTML FoundationCollaborative InterfaceDiscussionsDiscussionsDrill Down DetailDrill Down DetailStrategic Strategic InitiativeInitiativeKey MetricsKey MetricsCase Study: Business challengesBusiness challengesl l沒有辦法衡量沒有辦法衡量沒有辦法衡量沒有辦法衡量 Business Business 的的的的 Opportunity & Opportunity & 預估年收入預估年收入預估年收入預估年收入l l內部網站的低使用率內部網站的低使用率內部網站的低使用率內部網站的低使用率, ,知識沒有辦法傳承知識沒有辦法傳承知識沒有辦法傳承知識沒有辦法傳承OrganizationOrganizationl lReal Estate Investment Trust (REIT)Real Estate Investment Trust (REIT)l l員工人數員工人數員工人數員工人數: 1600: 1600l l每年收入每年收入每年收入每年收入: $1.3 billion: $1.3 billionResults:SolutionSolutionl lMicrosoft Digital Dashboard Resource Kit 2.2Microsoft Digital Dashboard Resource Kit 2.2l lSQL Server 2000 Data Transformation Services and Analysis ServicesSQL Server 2000 Data Transformation Services and Analysis Servicesl lIntegrated parts of existing intranet into the Digital DashboardIntegrated parts of existing intranet into the Digital Dashboardl lRapid, widespread adoption by non-technical usersRapid, widespread adoption by non-technical usersl lOver $2,000,000 in incremental revenue in the first two monthsOver $2,000,000 in incremental revenue in the first two monthsRevenuesRevenues每年收入每年收入up up by over $15 by over $15 millionmillionRapid adoption Rapid adoption without trainingwithout trainingWho Is Implementing BSC?l lGartner Group Gartner Group predicts that more predicts that more than than 40%40% of the of the Global 2000Global 2000 will be will be utilizing the BSC by utilizing the BSC by 20032003l l If your organization If your organization is not talking about is not talking about the BSC, it probably the BSC, it probably will be soon!will be soon!Balanced Scorecard ResourcesTo locate a partner who can help To locate a partner who can help with Microsoft BSC solutions:with Microsoft BSC solutions:Microsoft Certified Providers DirectoryMicrosoft Certified Providers Directoryhttp:/mcspreferral.microsoft.com/ Microsoft Consulting ServicesMicrosoft Consulting Serviceshttp:/www.microsoft.com/BUSINESS/services/mcs.asphttp:/www.microsoft.com/BUSINESS/services/mcs.asp For information about the Balanced For information about the Balanced Scorecard:Scorecard:The Balanced Scorecard Collaborative:The Balanced Scorecard Collaborative:http:/www.bscol.comhttp:/www.bscol.com The Balanced Scorecard InstituteThe Balanced Scorecard Institutehttp:/www.balancedscorecard.orghttp:/www.balancedscorecard.orgFor information on the various For information on the various software packages in the Framework:software packages in the Framework:SQL Server 2000SQL Server 2000www.microsoft.com/sql/default.aspwww.microsoft.com/sql/default.asp SharePoint Portal ServerSharePoint Portal Serverwww.microsoft.com/sharepoint/portalserver.aspwww.microsoft.com/sharepoint/portalserver.asp Microsoft Office XPMicrosoft Office XPwww.microsoft.com/officewww.microsoft.com/officeMicrosoft Data AnalyzerMicrosoft Data Analyzerwww.microsoft.com/dataanalyzerwww.microsoft.com/dataanalyzerTo learn about the SharePoint Portal To learn about the SharePoint Portal QuickStart Program:QuickStart Program:SharePoint Portal QuickStart InformationSharePoint Portal QuickStart Informationhttp:/www.microsoft.com/business/services/quickstartsps.asphttp:/www.microsoft.com/business/services/quickstartsps.asp StrategyStrategyTechnologyTechnologyProcessesProcessesRealizing Your Business Potential18