Unit|Unit|FourFourUnit|FourHotel ServiceUnit|Unit|FourFourUnitGoals:UnitGoals:WhatYouShouldLearntoDoWhatYouShouldLearntoDo1. Book a hotel room and services2. Check in / out at a hotel3. Fill in a reservation form4. Fill in a room reservation cardWhatYouShouldKnowAboutWhatYouShouldKnowAbout1. Hotel services in the USA2. Relative clausesUnit|Unit|FourFourContentsSectionSectionAppreciatingAppreciatingCultureTipsCultureTipsSectionMaintainingaMaintainingaSharpEyeSharpEyeSectionTalkingFaceTalkingFacetoFacetoFaceSectionBeingAllBeingAllEarsEarsSectionTryingYourHandTryingYourHandUnit|Unit|FourFourSection Talking Face to FaceImitatingImitatingMini-talksMini-talksSpeakandReciteSpeakandPerformStudyandImitateImitateandPerformActingouttheTasksActingouttheTasksStudyingBusinessCardsStudyingBusinessCardsFollowingSampleDialoguesFollowingSampleDialoguesPuttingLanguagetoUsePuttingLanguagetoUseSpeakandCompleteSpeakandCommunicateSpeakandTranslateUnit|Unit|FourFour1) May I book a room for three nights?Receptionist:Goodevening,PeaceHotelReservation.MayIhelpyou?Lynda:Yes,mayIbooktwodoubleroomsforthreenights?Receptionist:Sure.Couldyougivemeyournameandtelephonenumber,please?Lynda:ItsLyndaMiller.Thetelephonenumberis854-1742.2) I have made a room reservation here.Jane:Goodevening.Ihavemadearoomreservationhere.Clerk:Letmecheck.Yes,thereitis.Asingleroomforonenight.Jane:Yes,Imleavingtomorrow.Clerk:Thenyouhavetocheckoutbefore2oclockP.M.SECTION I Talking Face to FaceSECTION I Talking Face to FaceImitatingMini-talksImitatingMini-talksSpeakandRecite1Workinpairs.Lookatthepictureandrecitethefollowingmini-talksformakingreservationsorcheckingintoahotel.BackUnit|Unit|FourFourUnit|Unit|FourFour3) Would you please show me your passport?Catherine:Iwouldliketostayinthishotelforacoupleofdays.Receptionist:Welcome.Wouldyoupleaseshowmeyourpassport?Catherine:Hereyouare.Receptionist:Thankyou,andhereistheregistrationformforyoutofillin.4) Im Awfully sorry.Tom:Idliketobookasingleroomfortwonights.Receptionist:Imawfullysorry.Wedonthaveanyroomavailablenow.Tom:Noproblem.Illtrysomeotherhotelsnearby.Receptionist:Goodbye!5) May I pay by travelers check?Susan:Goodmorning.Iwouldliketocheckout.Receptionist:Allright,pleaseshowmeyourroomcard.Susan:Hereyouare.MayIpaybytravelerscheck?Receptionist:Ofcourse.Signyournamehere,please.WindowonKeyWordsBack结账离去结账离去 非常地非常地 空闲的空闲的 旅行支票旅行支票Unit|Unit|FourFourSpeakandPerformActingouttheTasksActingouttheTasks2Workinpairsandactoutthetasksbyfollowingtheabovemini-talks.1Task:YouareleavingforNewYorknextweek.Makeareservationwithahoteltherebytelephone.5Task:Youwanttocheckoutofahotelafteraweeksstaythere.Back3Task:Youcometoahotelandaskforasingleroomwithagoodview.4Task:Youwanttobookahotelroombutyourbookingdeniedforthepeakseason.2Task:Youwanttocheckintoahotelwhereyouhavealreadymadeareservation.RefertotheDataBankintheWorkbookformorerelevantexpressions.Unit|Unit|FourFourStudyingHotelStudyingHotelAdsAdsStudyandImitate3Hotelsusuallyadvertiseinnewspaperstoattractguests.Nowlookatthefollowingadvertisementsandtrytousetheinformationintheminyourface-to-facetalks.BackUnit|Unit|FourFourBackUnit|Unit|FourFour1)IWouldLiketoBookaDoubleRoomReceptionist:HolidayHotel,Reservations.MayIhelpyou?Guest:Yes.Iwouldliketobookadoubleroomformyfamily.Receptionist:Allright.Forwhichdates,please?Guest:Nextweekend.ThatisforMay18thand19th.Receptionist:Letmecheckifwehavearoomavailablethen.Oh,yes,wedo.Guest:Good.Iwouldliketohaveanon-smokingroom.Receptionist:Therearemanynon-smokingroomsavailableinourhotel.MayIhaveyourname,please?Guest:CharlesWilson.Bytheway,doyouhaveanygolfcourse(高尔夫球场)nearby?Receptionist:Sorry,butwehaveaswimmingpool,andweprovidesomeotherservices.Guest:Thatsfine.ShallIsendyouadeposit?Receptionist:No,youdonthaveto,youmaypayonarrival.FollowingSampleDialoguesFollowingSampleDialoguesImitateandPerform4Readthefollowingsampledialoguesandtrytoperformyourowntasks.BackUnit|Unit|FourFourUnit|Unit|FourFour2)IHaveaReservationwithYouReceptionist:Goodevening!WelcometoVillageGreenInn.WhatcanIdoforyou,sir?Guest:Ihaveareservationwithyou.Receptionist:MayIhaveyourname,please?Guest:TomAddison.Receptionist:Yes,Mr.Addison.MayIhavealookatyourpassport,please?Guest:OK,hereyouare.Receptionist:Wouldyoupleasefillouttheregistrationform?Guest:Allright.Whatstherateforonepersonpernight?Receptionist:$69.Guest:Doyouaccepttravelerschecks?Receptionist:Sure.HereisthekeycardtoRoom4312.Thebell-man(接待员)willshowyoutheway.Guest:Thanks.Iwillbeleavingtomorrow.WhenshallIcheckout?Receptionist:Anytimebefore11:00A.M.Guest:Allright.Illrememberthat.BackUnit|Unit|FourFourUnit|Unit|FourFourPuttingLanguagetoUsePuttingLanguagetoUseSpeakandComplete5Imagineyourforeignclientiscomingforabusinesstalkandyouaremakingareservationatahotelforhim.Completethefollowingconversationwiththereceptionistbyfillingintheblanks.You:Idliketobookasingleroomwithshowerformyfriend,Mr.GeorgeSmith.Receptionist:Allright.Onwhich1_,please?You:Onthe20thofthismonth.Receptionist:Howlongwillhebe2_?You:Imnotquitesure,butitcouldbeabout3_.Receptionist:Thenwecanconfirm4_fromthe20thtothe27th.You:Fine.Howmuchdoyou5_forasingleroomwithbreakfast?Receptionist:Forasingleroomforonenight,the6_wouldbe380yuan.You:ShallIleavea7_？Receptionist:No,butremembertoconfirmit8_yourfriendcomes.You:Allright.Backdatestayinga weeka room chargehotel costdepositbeforeUnit|Unit|FourFourUnit|Unit|FourFourReceptionist:Goodevening!WelcometoVillageInn.WhatcanIdoforyou?You:_.(我在这儿预订了房间。)Receptionist:MayIhaveyourname,please?You:ImTomAddison.Receptionist:Yes,Mr.Addison.Youvemadeareservationforonesingleroom.2_?(我可以看一下您的护照吗？)You:Hereyouare.SpeakandTranslate6Imagineyouarecheckinginatahotel.Youaretalkingwiththereceptionist.FillintheblanksaccordingtotheChineseversionprovided.May I have a look at your passportI have a reservation with youBackUnit|Unit|FourFourUnit|Unit|FourFourReceptionist:3_?(请您填一下这张登记表好吗？)You:Hereitis.Isitallright?Receptionist:Yes,thanks.4_.(这是5012房的房卡。)You:CanIgotomyroomnow?Receptionist:Sure,5_.(接待员会给您带路的。)You:Thanks.SpeakandTranslate6Imagineyouarecheckinginatahotel.Youaretalkingwiththereceptionist.FillintheblanksaccordingtotheChineseversionprovided.BackThe bell-man will show you the wayWould you please fill out the registration formHere is the key card to Room 5012Unit|Unit|FourFourUnit|Unit|FourFourSpeakandCommunicate7Imagineyouarecheckingoutatahotel.Playyourroleaccordingtothecluesgiveninbrackets.1 I would like to check out.2 You checked in three days ago.3 How much is the rate / rent per night?4 How are you going to pay, in cash or by credit card?5 Here is the change, $23.Receptionist:Goodmorning.CanIhelpyou,madam?You:1(表示要结账。)Receptionist:OK.Wouldyoupleasetellmeyournameandroomnumber?You:NancyBirley,Room4608.Receptionist:Yes,MissBirley.2(说明客人是三天前入住的。)You:Thatsright.3(询问每晚的房费是多少。)Receptionist:$59pernight.Youstayedherefor3days,thatis$177.4(询问客人如何付款。)You:Incash,please.Hereyouare,$200.Receptionist:Thankyou.5(向客人交代所找的零钱。)BackUnit|Unit|FourFourUnit|Unit|FourFourSECTION SECTION IIII Being All Ears Being All EarsLearningSentencesforWorkplaceLearningSentencesforWorkplaceCommunicationCommunicationListenandRepeatListenandMatchListenandTranslateHandlingaDialogueHandlingaDialogueListenandDecodeUnderstandingaShortSpeech/UnderstandingaShortSpeech/TalkTalkListenandCompleteListenandMatchListenandAnswerListenandCompleteListenandAnswerUnit|Unit|FourFourSECTION SECTION II Being All EarsBeing All EarsLearningSentencesforWorkplaceCommunicationLearningSentencesforWorkplaceCommunicationListenandRepeat1Listentotentopic-relatedEnglishsentencesforworkplacecommunicationcross-referencedwiththeirChinesetranslationandtrytorememberthem.BackUnit|Unit|FourFourWindowonKeyWordsdoubleroom双人房间双人房间checkinto/out入住退房入住退房BackUnit|Unit|FourFourListenandMatch2Listenagaintotheabovesentencesrearrangedinsequence,andthenmatchthemwiththeirChinesetranslation.1)a.我要先寄付押金吗？2)b.您是用信用卡还是现金支付？3)c.我可以订一个双人房间吗？4)d.你们接受旅行支票吗？5)e.早晨好。假日旅馆客房部。6)f.这里的单人房间一天多少钱？7)g.你什么时候入住酒店？8)h.下午两点前你要结账退房。9)i.请问明天你们是否有单人的空房间？10)j.很抱歉，我们现在没有空房。gibhdejfacBackUnit|Unit|FourFourListenandTranslate3Listentotentopic-relatedEnglishsentencesforworkplacecommunicationandtranslatethemintoChineseorally.Back1) 1) 我可以在你们酒店预订房间吗？我可以在你们酒店预订房间吗？2) 2) 我想办理入住手续。我想办理入住手续。3) 3) 您想要什么样的房间？您想要什么样的房间？4) 4) 请给我看一下您的身份证或者护照好吗？请给我看一下您的身份证或者护照好吗？5) 5) 您要在这里住多久？您要在这里住多久？6) 6) 单人房间一晚多少钱？单人房间一晚多少钱？7) 7) 你想怎样付账？你想怎样付账？8) 8) 对不起，我们今晚没有空房了。对不起，我们今晚没有空房了。9) 9) 我想要一个有双人床的房间。我想要一个有双人床的房间。10) 10) 房费里包括早餐吗？房费里包括早餐吗？Unit|Unit|FourFour1)MayIhaveareservationinyourhotel?2)Iwouldliketocheckin)3)Whatkindofroomdoyouwant?4)WouldyoupleaseshowmeyourIDcardorpassport?5)Howlongwillyoustayhere?6)Howmuchdoyouchargeforasingleroomonenight?7)Howdoyouwanttopay?8)Sorry,wedonthaveanyroomavailablefortonight.9)Iwantaroomwithadoublebed.10)Isbreakfastincludedinthebill?Script:Script:BackUnit|Unit|FourFourTomJohnsoncametoahotel.Hewantedtostayinasingleroomwith1bath,agoodview,balcony.Hemadethereservation2athome,attheairport,attherailwaystation.Afterhearrivedandcheckedinatthehotel,hefilledoutaregistration3card,form,noteandgotthekeytohisroom.Hisroomnumberwas4532,235,352.Breakfastwas5included,charged,paidinthebill,whichwas6served,made,cookedforseveralhoursinthemorning.Tomwouldpayforthehotel7meal,services,costwhenhecheckedout.Thereceptionisthopedthathewould8like,please,enjoyhimselfduringhisstaythere.HandlingaDialogueHandlingaDialogueListenandDecode4Listentoadialogueanddecodethemessagebyfindingthecorrectchoicesgiveninbracketsaccordingtowhatyouhaveheard.ScriptScriptBackUnit|Unit|FourFourUnit|Unit|FourFourReceptionist:Hi,sir,mayIhelpyou?Client:Yes,Idlikeasingleroomwithbathjustforacoupleofnights.Receptionist:Haveyoumadeareservation?Client:Yes,Ihave.Imadeitjustnowattheairport.Receptionist:MayIhaveyourname,please?Client:Yes.MynameisTomJohnson.Receptionist:Oh,yes,Mr.Johnson.Wehaveyourreservationhere.Wouldyoupleasefilloutthisregistrationcard?Client:Certainly.Receptionist:Yourroomnumberis235,onthesecondfloor.Hereisthekeytoyourroom.Client:Thankyou.WhendoIpayfortheroom?Receptionist:Youcanpaywhenyoucheckout.Client:Bytheway,doesthepriceincludebreakfast?Receptionist:Yes.Breakfastwillbeservedfrom7A.M.to10A.M.Client:Whereisit?Receptionist:Itsonthegroundfloorontheleft.Client:Itsverykindofyou.Thankyouagain.Receptionist:Youarewelcome.Enjoyyourselfandhaveapleasantstay.Script:Script:BackUnit|Unit|FourFourUnit|Unit|FourFourListenandAnswer5Listentothedialogueagainandthenanswerthefollowingquestionsorally.Back1)WhatkindofroomdidTomintendtostayin?2)WheredidTommaketheroomreservation?3)OnwhichfloorwasTomroom?4)Wherewasbreakfastserved?5)Howlongwasbreakfastservedeveryday?Asingleroomwithbath.Attheairport.Onthesecondfloor.Onthegroundfloor.For3hours.Unit|Unit|FourFourReceptionist:Hello,sir.MayIhelpyou?Client:Yes,Iwouldlikeasingleroomwithbathjustforacoupleofnights.Receptionist:Haveyoumadeareservation?Client:Yes,Ihave.1_.Receptionist:MayIhaveyourname,please?Client:Yes,2_.Receptionist:Oh,yes,Mr.Johnson.Wehaveyourreservationhere.Wouldyoupleasefilloutthisregistrationcard?Client:Certainly.ListenandComplete6Listentothedialogueforthelasttimeandfillintheblanksaccordingtowhatyouhaveheard.my name is Tom JohnsonI made it just now at the airportBackUnit|Unit|FourFourReceptionist:Yourroomnumberis235,onthesecondfloor.Hereisthekeytoyourroom.Client:Thankyou.WhendoIpayfortheroom?Receptionist:3_.Client:Bytheway,doesthepriceincludebreakfast?Receptionist:4_.Client:Whereisthedininghall?Receptionist:5_.Client:Itsverykindofyou.Thankyouagain.Receptionist:Youarewelcome.Enjoyyourselfandhaveapleasantstay.ListenandComplete6Listentothedialogueforthelasttimeandfillintheblanksaccordingtowhatyouhaveheard.BackIt is on the ground floor on the leftYou can pay when you check outYes. Breakfast will be served from 7 A.M. to 10 A.M.Unit|Unit|FourFourWelcome to Courtyard Hotel. It is our pleasure to welcome you as ourguestandtowishyoua1_stayhere.Itisveryimportanttousthatyourstayshouldbeas2_andasenjoyableaspossible.Wetakegreat3_inprovidingourguestswiththehighestlevelsofprofessional4_andhospitality.Anditisourgoalto5_yourexpectations.Acomfortablestayisalwaysamoreproductiveone.Soifthereisanythingwecandotomakeyournexttripmorepleasurable,6_totellusaboutit.Toshareyourfeedback,7_toreachthefrontdeskor8_thecommentcardinyourroomandgiveittoa9_ofourstaff.Thankyouforyour10_ourhotel.UnderstandingaShortSpeech/TalkUnderstandingaShortSpeech/TalkListenandComplete7Listentoashortspeechtwiceandduringthesecondlistening,putbackthemissingwordsintheblanks.Backchoosingpleasantcomfortable pride servicemeetfeel free dial 0fill out member Unit|Unit|FourFoura.greatviewoftheseab.beautifulgardenc.sportsfacilitiesd.professionalservicea.essentialb.profitablec.interestingd.meaningfulColumnAColumnBListenandMatch8ListentothehotelscallforcommentsagainandmatchtheinformationinColumnAwiththechoicesinColumnB.1)Thehoteltakesitsguestscomfortas_.2)Thehotelisproudofits_.BackUnit|Unit|FourFoura.attractmorebusinessmenb.providemoreroomsc.meettheguestsexpectationsd.makethehotelwell-knowna.talkingtothemanagerb.complainingtothereceptiondeskc.contactingtheoperatord.fillinginacommentcarda.tripb.meetingc.appointmentd.partyColumnAColumnBBack3)Thegoalofthehotelisto_.4)Thehotelisreadytoofferservicefortheguestsnext_.5)Theguestsarewelcometoleavetheircommentsontheserviceby_.Unit|Unit|FourFourListenandAnswer9Writeoutthegeneralideaoftheshortspeechinoneparagraphbyansweringthefollowingquestions.Back1)Whoismakingthehotelscallforcomments?2)Fromwhomdoesthespeakerwanttogetthecomments?3)Whatisthehotelstoppriorityinservingthecustomers?The hotel management.The speaker is seeking comments from the staying guests.The hotel takes quality service as its top priority.Unit|Unit|FourFourListenandAnswer9Writeoutthegeneralideaoftheshortspeechinoneparagraphbyansweringthefollowingquestions.Back4)Whatkindofserviceisthehoteltryingtoprovide?5)Howcantheguestscommentsbepassedontothehotelmanagement?GeneralideaGeneralideaThe hotel tries to provide the highest level of professional service.The guests may phone the front desk or fill in the comment card and leave it with any staff member of the hotel.Unit|Unit|FourFourThe hotel management is seeking comments from the stayingguests.Itsaysthatthehoteltakesqualityserviceasitstoppriority.Thehoteltriestoprovidethehighestlevelofprofessionalserviceandhospitality in order to meet the guests expectations. The hotelmanagementinvitesthegueststogivetheircommentsforimprovingthehotelservice.Theguestsmayphonethefrontdeskorfillinthecommentcardandleaveitwithanystaffmemberofthehotel.Generalidea:Generalidea:BackUnit|Unit|FourFourSECTION SECTION IIIIII Trying Your Hand Trying Your HandPracticingAppliedWritingPracticingAppliedWritingWriteandSimulateWriteandCreateWritingSentencesandReviewingWritingSentencesandReviewingGrammarGrammarWriteandCorrectMistakesWriteandTranslateWriteandDescribeaPictureWriteandApplyRulesUnit|Unit|FourFourSECTION SECTION IIIIII Trying Your Hand Trying Your HandPracticingAppliedWritingPracticingAppliedWritingWriteandSimulate1Readthefollowingtwosamplesofroomreservationsandlearntowriteyourown.BackUnit|Unit|FourFourUnit|Unit|FourFourBackUnit|Unit|FourFourWriteandCreate2CompletetheapplicationformaccordingtotheinformationgiveninChinese.Wang Hua5 / 9 / 20108 / 9 / 2010four double rooms (for three nights) one meeting room on Sept. 6in cash0086-0431-56896720086-0431-5689675BackUnit|Unit|FourFourWritingSentencesandReviewingGrammarWritingSentencesandReviewingGrammarBackTheAttributionClauseUnit|Unit|FourFourUnit|Unit|FourFour4Fillintheblankswithappropriaterelativepronounsoradverbs.WriteandApplyRules1)Theoldcouple_livenexttoushavefourgrandchildren.2)Icanneverforgettheday_Igotthefirstprizeinthecompetition.3)Thegardenofhishousehasalawn,_isverypleasanttositoninsummer.4)Thefisharemulti-colored,thebiggestof_isonly2cmlong.5)Therehavebeencomplaintsaboutthenoisefromthepeople_liveintheflats.6)AchatshowisaTVprogramin_famouspeopleareaskedquestionsabouttheirlivesandwork.7)Thechild_parentsdiedintheaircrashislivingwithhisauntnow.8)TomandhisfamilyaregoingtoaFrenchrestaurant_theyhaddinneraweekago.9)Ihaveexplainedeverything_Icantoyou.10)Theaudience,mostof_werestudents,enjoyedtheperformanceverymuch.Backwhomwhowhenwhich whichwho / thatwhichwhosewherethatUnit|Unit|FourFourUnit|Unit|FourFour1)Asmallamountofmoneywasallwhichwastakenintherobbery.2)WereceivedanofferofRMB320,000forthehouse,thatweaccepted.3)Hehastwosisters,neitherofwhowenttouniversity.4)ThebeachistheplacewhichImostliketogoinsummer.5)Hetalkedcheerfullyaboutthefilmandtheactresswhointerestedhim.WriteandCorrectMistakes5Correcttheerrorsinthefollowingsentences.which that that whichwho whom which wherewho thatBackUnit|Unit|FourFour6)Therewaslittlewhichcouldbedonefortheinjuredman.7)Thereasonwhichherejectedourplanisthathehadnofaithinit.8)Thatistheplayeronthatweallrely.9)Heneverhesitatestomakesuchcriticismsareconsideredhelpfultoothers.10)Theytriedtothinkofaplanbythattheycouldfulfilltheirtaskaheadoftime.which thatwhich why that whomcriticisms 后加后加 that that whichWriteandCorrectMistakes5Correcttheerrorsinthefollowingsentences.BackUnit|Unit|FourFourThis is the place where / at which the traffic / car accident occurred.The contributions (that / which) he has made to the country will never be forgotten.Id like to see the employee who has put forward the valuable suggestion.Could you tell me the reason why you refused the invitation to his birthday party?The pen, which I bought yesterday, will be sent to you as a gift.6TranslatethefollowingsentencesintoEnglish.WriteandTranslate1)这就是车祸发生的地点。2)他对国家做出的贡献将永远不会被人们遗忘。3)我想见一见提出这项有价值的建议的员工。4)你能不能告诉我，为什么拒绝接受他生日聚会的邀请。5)我昨天买的钢笔将作为礼物寄给你。BackUnit|Unit|FourFourUnit|Unit|FourFour6TranslatethefollowingsentencesintoEnglish.WriteandTranslateBack6)我无法告诉你她来桂林的准确时间。7)他把房子卖了，这让他妻子很恼火。8)正在装货的那艘轮船明天离港。9)我的薪水没有提高，但这并不是我离开的原因。10)我相信你做什么饭我都喜欢吃。I cant tell you the exact time when she will be in Guilin.He sold the house, which annoyed his wife.The ship that / which is being loaded is leaving / sailing tomorrow.I didnt get a pay rise, but this wasnt the reason why I left.Im sure Ill enjoy everything that you cook.Unit|Unit|FourFourWriteandDescribeaPicture7Writealetterofcomplaintofabout120wordstodescribethepicturegiven.Someusefulwordsorphrasesareprovidedtohelpyou.Youmaystartthepassagewiththesentence“OnJuly16myfriendsandIarrivedatyourinn,hopingtospendanenjoyableweekend.”.BackUnit|Unit|FourFourDearMadamorSir,OnJuly16myfriendsandIarrivedatyourinn,hopingtospendanenjoyableweekend.Sinceyouradsays“haveagoodtimeorgetyourmoneyback”,Iamrequestingthatyourefundourmoney.Fromthemomentwearrived,therewereproblemswiththeservice.First, a very unfriendly desk clerk couldnt find our reservation. Afterwaitingforalmosthalfanhour,wewereledbyanotherunfriendlybell-boytoourroom.Theroom,whichhadaviewofaparkinglotinsteadofthebay,hadnotyetbeencleaned,sowefounddirtytowelsonthebedsandcigaretteendsonthefloor.Thiswasnottheweekendwehadbeenlookingforwardto.ServiceatyourinnwasnotasIexpected.SoIstronglyinsistthatyougivememyrefund.Yourssincerely,XXX(Yoursignature)Key:BackUnit|Unit|FourFourUnit|Unit|FourFourSECTION SECTION IVIV Maintaining a Sharp Eye Maintaining a Sharp EyePASSAGEIPASSAGEIPASSAGEIIPASSAGEIIInformationRelatedtoInformationRelatedtotheReadingPassagetheReadingPassageTextTextLanguagePointsLanguagePointsReadandThinkReadandCompleteReadandTranslateReadandSimulateReadandJudgeReadandTranslateInformationRelatedtoInformationRelatedtotheReadingPassagetheReadingPassageTextTextLanguagePointsLanguagePointsReadandRewriteUnit|Unit|FourFour1.KindsofhotelsintheUnitedStates:Places to stay for a short time may be called hotels, hostels, motels ormotorhotels,inns,lodgesorresorts.Hostels,alsoreferredtoasyouthhostels,areoftenforstudentsworkingawayfromhome.Motelshaveplentyofparkingspaceandareusuallynearafreewayorhighway.Innsareusuallylikemotels.Lodgesandresorts,orresortshotels,areinthemountains,onthecoast,ornearlakes.2.Kindsofbeds:Beds go by many different names. Starting with the smallest, there aresingle, twin, double, queen and king size ones. “Long boys” are forexceptionallytallpeople.Atsomehotels,queenbedsarethesmallestsizeused,soadoubleroomhastwoofthem.Somehotelsevenoffertheirguestswaterbeds.Arollawaycanbemovedintoaroomtosleepanextraperson.Hide-a-bedsaresofasthatfoldouttomakebeds.SECTION SECTION IVIV Maintaining a Sharp Eye Maintaining a Sharp EyeInformationRelatedtotheReadingPassageInformationRelatedtotheReadingPassageBackUnit|Unit|FourFourMiamiUniversityOxford,Ohio45056WelcometoClimerLodge.WearefortunatetohavethisbeautifulfacilitytoaccommodateveryspecialguestsfromMiamiUniversity.Inoureffortstoserveyou,weaskthatyounotethefollowing:TheresidentmanagerlivesinRoom129,nearthelobbyentrance,andmaybereachedbydialing9-5226.Pleasecontactthemanagerifyouhaveanyquestionsorneedsafter5:00P.M.onweekdaysandthroughoutweekendstays.OnthelowerlevelofClimeryouwillfindanicemachine,acannedbeveragemachine,aloungeareaandkitchenettewherecoffeeandteaandalightcontinentalbreakfastareprovided.LoungeHours:6:00A.M.to11:00P.M.daily.Itisanon-smokingatmosphere.PASSAGEIPASSAGEIClimerClimerLodgeLodgeUnit|Unit|FourFourRecreationCenterHours:9:00A.M.to10:00P.M.,SundaythroughThursday.9:00A.M.to11:00P.M.onFridayandSaturday.Nolifeguardisondutyintheswimmingpool.Parentsarerequiredtobepresentatalltimeswhenchildrenareinthepool.Nochildrenareallowedinthesauna.Check-outtimeis10:00A.M.Upondeparture,pleaseleavethekeyinyourroom.PhoneInstructions:On-campuscalls:Dialonlythelast5numbers.Noneedtodialthe52prefix.Localtelephonecalls:Dial88,thenthe7-digitoff-campusnumber.AT&Toperator-assistedcalls(collect,callingcard,etc.)dial80,theareacode(foralllongdistancecalls),thenthetelephonenumber.Toplaceaninternationalcall:Dial8+011+CountryCode+CityCode+NumberEMERGENCYPHONENUMBER:PUBLICSAFETY911(Police,Fire,Medical)ExercisesBackUnit|Unit|FourFourUnit|Unit|FourFourBecauseweareunabletoprovidehousekeepingservicesonweekends,weekendguestswillbeprovidedwithextratowelstomakeyourstaymorecomfortable.Weapologizeforanyinconveniencecausedbythelackofhousekeepingservices.Anironandironingboardisavailableuponrequest.Pleasedial9+1279duringbusinesshoursor9+5226intheeveningsandatweekends.Ifyouhaveanyadditionalneeds,pleasecontacttheResidentManager(extension9+5226).Wehopeyouwillenjoyyourstayhereandfindyourroomcomfortableandpleasant.Thankyouforvisitingwithus.*Maywehaveyourcommentsandsuggestions?Ifthereisanythingyouwouldliketomention,pleasejotitdownonthebackofthisformandleaveitwithyourkey.Wewelcomeyourfeedback.ExercisesBackUnit|Unit|FourFourUnit|Unit|FourFour1.(Para.1)WearefortunatetohavethisbeautifulfacilitytoaccommodateveryspecialguestsofMiamiUniversity.Analysis:Inthissentencetheinfinitivephraseto have this beautiful facility .isusedasanadverbialofreason,modifyingare fortunate.Translation:我们很荣幸为迈阿密大学尊贵的客人们提供优美的住宿条件。Example:MissWangisveryfortunatetohaveachancetodoherresearchworkinBritain.LanguagePointsLanguagePoints1ExplanationofDifficultSentencesBackUnit|Unit|FourFour2.(Para.3)OnthelowerlevelofClimeryouwillfindanicemachine,acannedbeveragemachine,aloungeareaandkitchenettewherecoffeeandteaandalightcontinentalbreakfastareprovided.Analysis:Where introducesarelativeclausemodifyingtheantecedentkitchenette. In which canbeusedinsteadofwhere.Translation:在旅馆底层有冰箱、罐装饮料机、休息区和小厨房，那里提供咖啡、茶和欧式简餐。Example:Thisisthefamoussmalltownwhere/inwhichEinsteinoncelivedandworked.LanguagePointsLanguagePoints1ExplanationofDifficultSentencesBackUnit|Unit|FourFour3.(Para.6)Upondeparture,pleaseleavethekeyinyourroom.Analysis:Upon departure is aprepositionalphraseusedasanadverbialoftime,meaningimmediatelyafterdeparture.Upon isthesameasinthiscase.Translation:离开房间时请把钥匙留在房间内。Example:Upondeparture,pleasecheckyourluggageagainincasesomethingisleftbehind.LanguagePointsLanguagePoints1ExplanationofDifficultSentencesBackUnit|Unit|FourFour4.(Para.7)Noneedtodialthe52prefix.Analysis:Inthissentencethere is isomitted.ThewholesentenceshouldbeThere is no need to dial the 52 prefix.Translation:无需拨打前两位号码52。Example:Noworktodoforthetimebeing.LanguagePointsLanguagePoints1ExplanationofDifficultSentencesBackUnit|Unit|FourFour5.(Para.12).weekendguestswillbeprovidedwithextratowelstomakeyourstaymorecomfortable.Analysis:To make your stay more comfortable isaninfinitivephraseusedasanadverbialofpurpose,meaninginorderto.Translation:为保证度周末的客人起居舒适，我们为您提供了备用毛巾。Example:Theywenttothehospitalbytaxi(inorder)togetthereassoonaspossible.LanguagePointsLanguagePoints1ExplanationofDifficultSentencesBackUnit|Unit|FourFour6.(Para.12)Anironandironingboardisavailableuponrequest.Analysis:Upon request meanswhen/ifrequested.ThisisausefulphraseinbusinessEnglish.Translation:如需要，我们还可以向您提供熨斗和熨衣板。Example:Breakfastcanbebroughttotheroomuponrequest.LanguagePointsLanguagePoints1ExplanationofDifficultSentencesBackUnit|Unit|FourFour7.(Para.13)Maywehaveyourcommentsorsuggestions?Analysis:Itisamorepolitewaytouseaninterrogativesentencetoasksomeonesfavorthantouseanimperativesentence.Translation:您能对我们的工作提些意见或建议吗？Example:Maywehaveyouraddressandtelephonenumber?LanguagePointsLanguagePoints1ExplanationofDifficultSentencesBackUnit|Unit|FourFourLanguagePointsLanguagePoints2ImportantWords1. lodge n. small house which people stay in 小旅馆小旅馆 v. to live in someone elses house for only a short period of time 寄宿，临时暂住寄宿，临时暂住e.g. v They went to a shooting lodge in Scotland for the weekend.v He had arranged for me to lodge with his daughter and son-in-law.BackUnit|Unit|FourFourLanguagePointsLanguagePoints2ImportantWords2. facility n. equipment, buildings, services that are provided for a particular activity or purpose 设施，场所设施，场所e.g. v She had no cooking facilities in her room.v Only six countries had the facilities and know how to produce advanced weapon systems of this kind.BackUnit|Unit|FourFourLanguagePointsLanguagePoints2ImportantWords3. accommodate v. to provide people with a place to live or stay 提供食宿提供食宿e.g. v They cant accommodate guests at the moment.v They have not given up hope of finding financial support to accommodate these people properly.BackUnit|Unit|FourFourLanguagePointsLanguagePoints2ImportantWords4. note v. to pay attention to and remember 注意并记住注意并记住e.g. v Please note that this bill must be paid within ten days.v His audience, I noted with regret, were beginning to look bored.BackUnit|Unit|FourFourLanguagePointsLanguagePoints2ImportantWords5. contact v. to get in touch, reach by telephone, etc. 联系联系 n. the condition of meeting, touching, or receiving information from 联系联系 e.g. v As soon as we find out anything, well contact you.v I feel uneasy when I come into contact with people who have had a good education. BackUnit|Unit|FourFour6. lounge n. room in a hotel, club, etc. where people sit and relax 休息室，客厅休息室，客厅e.g. v In the lounge of the hotel, drinks are usually more expensive than in other places.v We stayed in the lounge for about two hours, talking about the people and things we remembered at school.LanguagePointsLanguagePoints2ImportantWordsBackUnit|Unit|FourFourLanguagePointsLanguagePoints2ImportantWords7. emergency n. an unexpected and difficult or dangerous situation 紧急情况紧急情况e.g. v These bells are supposed to be used only in emergencies. v The plane made an emergency landing.BackUnit|Unit|FourFourLanguagePointsLanguagePoints2ImportantWords8. apologize v. to say one is sorry, as for a fault or for causing pain 道歉道歉e.g. v I apologize to her for stepping on her foot. v He should apologize to the chairman for arriving late. BackUnit|Unit|FourFourLanguagePointsLanguagePoints2ImportantWords9. inconvenience n. a state of difficulty when things dont suit one 不便，不便， 不便之处不便之处 e.g. v It causes a lot of inconvenience when buses dont come.v All that travel will be a great inconvenience to me.BackUnit|Unit|FourFourLanguagePointsLanguagePoints2ImportantWords10. lack n. shortage, absence 短缺，缺乏短缺，缺乏 v. to be without, not have enough of 没有，没有， 缺乏缺乏e.g. v His department was shut down for lack of funds.v Large masses of people lack the necessities of life. BackUnit|Unit|FourFourLanguagePointsLanguagePoints2ImportantWords11. additional a. extra or more than those mentioned or already there 另外的，另外的， 附加的附加的 e.g. v This was an additional proof of his ignorance. v This problem is additional to their major financial anxieties.BackUnit|Unit|FourFourLanguagePointsLanguagePoints2ImportantWords12. jot v. to write quickly, especially without preparation 草草记下，草草记下， 匆匆写下匆匆写下e.g. v I jotted down the name of the book that he was talking about.v Let me jot down your telephone number.BackUnit|Unit|FourFour1)Thehotelguestsmaycontacttheresidentmanagerforhelpatanytime.2)TheRecreationCenterisopeneveryday.3)Childrenarenotallowedtoswimintheswimmingpool.4)Guestsmustcheckoutat10:00inthemorning.5)Ondeparture,theguestshouldturninthekeyatthereceptiondesk.6)Ifaguestwantstomakeanon-campusphonecall,hehastodial52first.7)Tomakealocalcall,guestshavetodiala9-digitnumber.8)Thenumber“80”istheareacodeforalongdistancecall.9)Incaseoffire,guestsshoulddial911.10)Commentsfromguestscanbewrittenonthebackoftheformandleftwiththekeyintheroom.ReadandThink1Arethefollowingstatementstrueorfalseaccordingtothepassage?WriteT/Faccordingly.T TF FF FT TF FF FF FT TT TT TBackUnit|Unit|FourFourUnit|Unit|FourFourReadandComplete2Fillintheblankswithoutreferringtothepassage.BackClimer Lodge is a hotel with beautiful 1 _ to accommodateguestsofMiamiUniversity.Therearemachinestoprovidethemwithiceand2_onthelowerlevel.Inthekitchenetteguestscanhavecoffee,tea,andalightcontinental3_.Differenttelephone4_areoffered,too.Thereisalsoarecreation5_,whichisopeneverydayfrommorningtill6_.Fortheguestsconvenienceanironandironing7_isprovideduponrequest.On8_extratowelsareprovidedinordertomaketheguestsstaymore9_.Yousee,thehotelismakingeveryefforttoallowitsgueststo10_theirstayinthishotel.enjoyfacilitiescanned beverages / drinksbreakfastservicescentereveningboardweekendscomfortableUnit|Unit|FourFour1)Ifguestshaveanyquestionsorneeds,theymaycontactthe_.2)Coffee,tea,andalightcontinentalbreakfastareprovided_.3)Thecheck-outtimeis_.4)ThenumberoftheMiamiUniversitystelephoneexchangebeginswith_.5)Thepublicsafetytelephonenumberforpolice,fireandmedicalemergencyis_.6)Therearenohousekeepingservices_.7)Bydialingtheextensionnumber9-1279,guestscanreachtheResidentManagerduring_.8)Guestsmaywritetheir_onthebackoftheform.3Completeeachofthefollowingstatementsaccordingtothepassage.Backcomments or suggestionsresident managerin the kitchenette10:00 A.M.52911on weekendsbusiness hoursUnit|Unit|FourFour1)Whatkindof_didyouhavewhenyoutraveledontheship?2)Theexplosiondidagreatdealofdamagetothe_totheCityHall.3)Hisofficeisintown,buthis_isinthesuburb.4)Peopleoftendontrealizehowwonderfulthe_areinthelibrary.5)Readthe_beforeyouswitchontheengine.6)An_chargeismadeforheavybags.7)Imust_toyoufornotbeingabletogotoyourwedding.8)Itcausesalotof_whenbusdriversgoonstrike.9)Weweresoon_settledintheplace.10)Freeumbrellasare_attheentranceofthehotel.4Fillintheblankswiththeproperwordsgivenbelow,changingtheformifnecessary.comfortablyinstructionapologizeresidenceavailableaccommodationserviceadditionalinconvenienceentranceBackavailableaccommodationentranceresidenceservices instructionsadditionalapologizeinconveniencecomfortablyUnit|Unit|FourFour1)如遇紧急情况,请拨打报警电话110。2)在校外住的学生每天乘班车上学和回家。3)给他安排房间前,接待员记下了他的姓名和身份证号码。4)离开时请把空调关掉。5)如果还有其他要求，请与客房经理联系。emergency, alarm numberIn case of emergency, please dial the alarm number 110.The off-campus students go to and from school every day by school bus.The receptionist jotted down his name and ID number before arranging for his room.Upon departure, please switch off / turn off the air-conditioner.If you have any additional requests or needs, please contact the resident manager.ReadandTranslate5TranslatethefollowingsentencesintoEnglish.off-compusupon departurejot down, ID numberadditional, contactBackUnit|Unit|FourFourReadandSimulate6PayattentiontotheitalicizedpartsintheEnglishsentencesandtranslatetheChinesesentencesbysimulatingthestructureoftheEnglishsentences.Weare fortunate to havethisbeautifulfacilitytoaccommodateveryspecialguestsofMiamiUniversity.Dr.Johnsonwas honored to beinvitedasavisitingprofessoratthatuniversity.他们有幸得到了听那位著名科学家演讲的入场券。他们有幸得到了听那位著名科学家演讲的入场券。我昨天有幸看到他精彩的表演。我昨天有幸看到他精彩的表演。Theywerefortunatetohavegotadmissionticketstoattendthefamousscientistslecture.Iwasfortunatetoseehisexcellentperformanceyesterday.1BackUnit|Unit|FourFourReadandSimulate6PayattentiontotheitalicizedpartsintheEnglishsentencesandtranslatetheChinesesentencesbysimulatingthestructureoftheEnglishsentences.Please contact themanagerif youhaveanyquestionsorneedsafter5:00P.M.onweekdays.Please contact usif youareinterestedinthisjob.如果你对此项服务需要了解更多的情况，请别客气，与我联系。如果你对此项服务需要了解更多的情况，请别客气，与我联系。如果你对我们的新产品感兴趣，请与我们的销售经理联系。如果你对我们的新产品感兴趣，请与我们的销售经理联系。Donthesitatetocontactmeifyouneedmoreinformationabouttheservice.Pleasecontactoursalesmanagerifyouareinterestedinournewproducts.2BackUnit|Unit|FourFourUpondeparture,pleasechecktomakesurethatnothingisleftbehindinthehotel.Uponarrival,youshouldfindaguidetohelpyougosightseeing.ReadandSimulate6PayattentiontotheitalicizedpartsintheEnglishsentencesandtranslatetheChinesesentencesbysimulatingthestructureoftheEnglishsentences.Upon departure,pleaseleavethekeyinyourroom.Upon arrival,dontforgettoletmeknowthatyouaresafeandsound.离开时，请检查一下行李以防把东西忘在旅馆里。离开时，请检查一下行李以防把东西忘在旅馆里。到达之后，你应该找一个向导带你游览。到达之后，你应该找一个向导带你游览。3BackUnit|Unit|FourFourReadandSimulate6PayattentiontotheitalicizedpartsintheEnglishsentencesandtranslatetheChinesesentencesbysimulatingthestructureoftheEnglishsentences.Weekendsguestswillbe provided with extratowelstomaketheirstaymorecomfortable.StudentsintheseAmericanschoolsare provided with textbooksforthemtolearnChinese.设计此工程项目是为了给年轻人提供工作。设计此工程项目是为了给年轻人提供工作。下岗工人们的基本生活费用在一段时间内由他们所在的公司提供。下岗工人们的基本生活费用在一段时间内由他们所在的公司提供。Theprojectisdesignedtoprovideyoungpeoplewithjobs.Thelaid-offworkersareprovidedwithnecessitiesoflifeforaperiodoftimebythecompaniestheyhaveworkedwith.4BackUnit|Unit|FourFourReadandSimulate6PayattentiontotheitalicizedpartsintheEnglishsentencesandtranslatetheChinesesentencesbysimulatingthestructureoftheEnglishsentences.Weapologize for anyinconveniencecausedbythelackofhousekeepingservices.Thefootballplayersapologized totheirfansfor theirpoorperformanceinthatmatch.因为没能及时与您取得联系，我向您道歉。因为没能及时与您取得联系，我向您道歉。霍华德先生向学生道歉，因为他缺乏耐心而经常向学生大喊大叫。霍华德先生向学生道歉，因为他缺乏耐心而经常向学生大喊大叫。Iapologizetoyouformynotcontactingyouintime.Mr.Howardapologizedtohisstudentsforlackofpatienceandkeepingonshoutingatthem.5BackUnit|Unit|FourFourReadandSimulate6PayattentiontotheitalicizedpartsintheEnglishsentencesandtranslatetheChinesesentencesbysimulatingthestructureoftheEnglishsentences.May we have yourcommentsorsuggestions?May we have thehonorofyourcomingandvisitingourcountryatyourconvenience?能告诉我您的电话号码和电子邮件地址吗？能告诉我您的电话号码和电子邮件地址吗？您能就我们旅店的管理情况提点建议或意见吗？您能就我们旅店的管理情况提点建议或意见吗？BackMayIhaveyourtelephonenumberande-mailaddress?Maywehaveyouradviceoropinionsonthemanagementofthehotel?6Unit|Unit|FourFour1.DescriptionofahotelsurveyA hotel survey includes customer satisfaction with the Front Desk,GuestServices,GuestRoom/Bath,RoomService,Restaurant,Lounge,andanoverallrating.PASSAGEIIPASSAGEIIInformationRelatedtotheReadingPassageInformationRelatedtotheReadingPassageBackUnit|Unit|FourFourAfriendofminerecentlywentonabusinesstrip.Hestayedinahotelthathadasurveyforeveryservicethatthehotelprovided.Heappreciatedthatthehotelwantedtothoroughlyunderstandhowitwasdoingineachoftheseservices,buthedidnothavethetimetoprovidecustomerfeedbackforeachhotelsurvey.Withthatinmind,hesuggestedonecomprehensiveandconsolidatedhotelguestsurveythatwouldhavemadeitsimpletotakeandcompletethesurvey.Hereareafewofhisideasaboutwhattoincludeinahotelguestsurvey:DecorWhilehotelatmospheremaynotseemlikeitshouldmatter,itcanoftensetthetonefortheentireguestsexperience.Decorcandeterminewhatcustomershotelsattractandhowthoseguestsexperiencethehotel.Doestheresortmaketheguestsfeelrelaxed?Luxurious?Energized?Inshort,decormatters,soitshouldbeincludedinyourhotelguestsurvey.PASSAGEIIPASSAGEIIWhattoIncludeinaHotelGuestSurveyWhattoIncludeinaHotelGuestSurveyUnit|Unit|FourFourUnit|Unit|FourFourCleanlinessThismaybeanobviouscategorytoincludeinthehotelguestsurvey.Butsometimestheobviouscanbeoverlooked.Cleanlinessoftherooms,floors,lobbies,andsharedspacesofthehotelscanmakeorbreaksomeonesexperience.Askaboutthecleanliness in both shared and private spaces to ensure that the hotel is meeting thestandardsofcleanliness.FoodandbeverageFoodandbeveragemaynotbecriticaltohotelguestsifthehotelislocatedinacity.Butiftheguestsarehotel-boundorthehotelismeanttomeettheguestseveryneed,thenaskingaboutthefoodandbeveragesisessential.Ensuringthattheguestsfeelliketheyaregettinggoodqualityfoodforthepriceandthattheyaresatisfiedoveralliswhatthehotelguestsurveyshouldconsider. Staff The friendliness and helpfulness of hotel staff can also make or breaksomeoneshotelexperience.Ensuringthatyourstaffisfriendlywithoutbeingpushyormeddlingiskey,soincludequestionsonyourhotelguestsurveythathomeinonthis.Whileotherhotelcriteriacanbeimportanttoincludeinahotelguestsurvey,thosearethefourkeyaspectsofahotelexperiencethatshouldbeconsideredwhencreatinghotelguestsurveys.BackExercisesUnit|Unit|FourFourUnit|Unit|FourFour1.(Para.1)Hestayedinahotelthathadasurveyforeveryservicethatthehotelprovided.Analysis:Therearetworelativeclausesinthiscomplexsentence.Thefirstisthat had a survey for every service, whichismodifyinga hotel. Thesecondisthat the hotel provided, whichisusedtomodifyevery service.Translation:他入住的酒店有一个对酒店提供的各项服务的调查表。Example:Fortunatelytherearesomechemicalfuelsthatarecleanandsmokeless.LanguagePointsLanguagePoints1ExplanationofDifficultSentencesBackUnit|Unit|FourFour2.(Para.1)Withthatinmind,hesuggestedonecomprehensiveandconsolidatedhotelguestsurveythatwouldhavemadeitsimpletotakeandcompletethesurvey.Analysis:With that in mind isanabsolutestructureusedasanadverbialofcondition.That would have made it simple to take and complete the survey isarelativeclause,modifyingsurvey.Inthisclausesubjunctivemoodisusedtoimplythatinthepastthesurveywasnotsimpletotakeandcomplete.Translation:考虑及此，他提出了一个综合而统一的酒店客人服务调查表，这样会使得调查表既便于填写又易于完成。Example:Withhisfamilyandfriendsinmind,Charlesrefusedtheoffertoworkabroad.LanguagePointsLanguagePoints1ExplanationofDifficultSentencesBackUnit|Unit|FourFour3.(Para.2)Ifyourcallisnotexpected,unlessitwillbeashortcall,askthepartyiftheyhavethetimeforyou.Analysis:Thisisacomlexsentence.Inthissentence,theimperativeclauseask the party isthemainclausewithanif-clause;if they have the time for you asitsofject.Unless it will be a short call isanadverbialclauseofconcession.Translation:如果你的电话不是他们期待的，除非你的电话内容很短，否则你要问问对方是否有时间和你交谈。Example:Hewontfinishhistaskintimeunlessheworkshard.Unlessyouaretryingtoloseweighttopleaseyourself,itsgoingtobetoughtokeepyourmotivationlevelhigh.LanguagePointsLanguagePoints1ExplanationofDifficultSentencesBackUnit|Unit|FourFour4.(Para.3)Thismaybeanobviouscategorytoincludeinthehotelguestsurvey.Analysis:Theinfinitiveto include isusedtomodifycategory,whichisthelogicalobjectoftheinfinitive.Therefore,theactivevoiceisusedinsteadofthepassivevoice.Translation:这可能是明显要包含在宾馆调查表中的内容。Example:Everydaythesecretaryhasalotofaffairstodealwith.LanguagePointsLanguagePoints1ExplanationofDifficultSentencesBackUnit|Unit|FourFour5.(Para.3)Askaboutthecleanlinessinbothsharedandprivatespacestoensurethatthehotelismeetingthestandardsofcleanliness.Analysis:Thisinanimperativesentence.To ensure isaninfinitivephrasethattakesanobjectthat-clauseandservesasanadverbialofpurpose.Translation:要了解公用和个人空间的卫生情况，以确保酒店达到卫生标准。Example:Domorningexerciseeverydaytoensurethatyouareingoodhealth.LanguagePointsLanguagePoints1ExplanationofDifficultSentencesBackUnit|Unit|FourFour6.(Para.4)Ensuringthattheguestsfeelliketheyaregettinggoodqualityfoodforthepriceandthattheyaresatisfiedoveralliswhatthehotelguestsurveyshouldconsider.Analysis:Thisisacomplexsentence.ThebasicS-VstructureofthesentenceisEnsuring is Thetwothat-clausesaretheobjectsofthegerundensuring,andthesubjectcomplementclauseisintroducedbywhat.Translation:确保客人能享用优质的饭菜且价格公道，并对饮食服务总体满意，这是酒店调查表中应该考虑的内容。Example:Tomakesurethatshecanbecomeadoctor,Helenworksveryhardatherlessons.LanguagePointsLanguagePoints1ExplanationofDifficultSentencesBackUnit|Unit|FourFour7.(Para.5)Ensuringthatyourstaffisfriendlywithoutbeingpushyormeddlingiskey,soincludequestionsonyourhotelguestsurveythathomeinonthis.Analysis:Ensuring that isagerundphrase,usedasthesubjectofthesentence.That home in on this isarelativeclause,modifyingquestions on your hotel guest survey.Translation:确保你的员工态度友好，不至于粗暴待客或者干预客人事务是很关键的。因此,你的调查表中应该收入针对这一方面的问题。Example:Workingdiligentlywithoutanyemptytalksmayleaveaverygoodimpressiononyouremployer.LanguagePointsLanguagePoints1ExplanationofDifficultSentencesBackUnit|Unit|FourFourLanguagePointsLanguagePoints2ImportantWords1. survey n. a detailed critical inspection 调查调查 e.g. vThe recent survey of 450 advertising companies found that art schools are providing most of their new recruits.vIn five of the villages that were surveyed, non-farm work provided one quarter of their income.BackUnit|Unit|FourFourLanguagePointsLanguagePoints2ImportantWords2. appreciate v. to recognize the value of something, understand a situation fully, be grateful for 喜欢，欣赏，感激喜欢，欣赏，感激 e.g. vWe would much appreciate guidance from an expert in this field.vThey really appreciated the peace and quiet of rural.BackUnit|Unit|FourFourLanguagePointsLanguagePoints2ImportantWords3. feedback n. comments made in response to something you have done 反馈反馈e.g. vAny feedback is greatly appreciated.vHer job with that company is to collect market information and feedback. BackUnit|Unit|FourFourLanguagePointsLanguagePoints2ImportantWords4. comprehensive a. full, including or dealing with all aspects of something 综合的，全面的综合的，全面的e.g. v Here is a comprehensive list of all the items in stock.v The modern market system developed in a comprehensive way.BackUnit|Unit|FourFourLanguagePointsLanguagePoints2ImportantWords5. tone n. style, manner, character 口气，风格，气氛口气，风格，气氛e.g. v The room with an elegant tone made her feel relaxed and comfortable. v Your commanding tone irritated him.BackUnit|Unit|FourFourLanguagePointsLanguagePoints2ImportantWords6. experience v. to feel, suffer or know as an experience 经历，感受经历，感受e.g. v The city experienced 11,000 such incidents in 1997.v She experienced a genuine feeling of quiet happiness.BackUnit|Unit|FourFourLanguagePointsLanguagePoints2ImportantWords7. resort n. place visited for holidays 度假地度假地e.g. v The cafe happened to be a favorite resort of artists and writers.v Hawaii is an excellent tourist resort.BackUnit|Unit|FourFourLanguagePointsLanguagePoints2ImportantWords8. relax v. to become less anxious, rest from work 放松放松e.g. v You should grasp any chance to relax. v Relax and enjoy yourself on your trip.BackUnit|Unit|FourFourLanguagePointsLanguagePoints2ImportantWords9. overlook v. to ignore or disregard 忽视，忽略忽视，忽略e.g. vThey overlooked the fact that the caves were on the other side.vI decided to overlook his unkindness to me.BackUnit|Unit|FourFourLanguagePointsLanguagePoints2ImportantWords10. share v. to have, use or experience jointly with others 分享分享e.g. v The children were being taught to share.v In the company we all share the decision making.BackUnit|Unit|FourFourLanguagePointsLanguagePoints2ImportantWords11. standard n. a level of quality of achievement 水平水平e.g. v Networking Standard promises clear picture.v By what standard do you measure it?BackUnit|Unit|FourFourLanguagePointsLanguagePoints2ImportantWords12. critical a. very important in terms of success or failure 关键的关键的e.g. v The twelve weeks of summer were critical to most of restaurants and pubs.v The problems of food supplies are bound to be critical.BackUnit|Unit|FourFourLanguagePointsLanguagePoints2ImportantWords13. overall a. & ad., including everything, taken as a whole 包括一切的，全面的，包括一切的，全面的，整体的整体的e.g. v What is the overall land planning?v Overall, prices are still rising.BackUnit|Unit|FourFourReadandJudge7Arethefollowingstatementstrueorfalseaccordingtothepassage?WriteT/Faccordingly.1)Thehotelmentionedinthepassagetriedtoknowcustomersopinionsoneveryserviceitprovided.2)Theauthorsfrienddidntliketocompletethehotelsurveybecausehethoughtitwasunnecessary.3)Theauthorwassurethatthehotelsurveyhesuggestedwassimplerforcustomerstocomplete.4)Thehotelatmospherecreatedbythedecorcansetthetonefortheentireguestsexperience.5)Itisobviousthatcleanlinessinprivatespacesisoftenoverlookedinahotel.6)Ifthehotelislocatedoutoftown,foodandbeveragemaybecriticaltoitsguests.7)Acustomersgoodexperiencewithahoteldependswhollyonthefriendlinessandhelpfulnessofthehotelstaff.8)Accordingtotheauthor,decor,cleanliness,foodandbeverageandfriendlystaffareallimportantcriteriaofhotelservice.BackUnit|Unit|FourFourUnit|Unit|FourFourReadandTranslate8TranslatethefollowingsentencesintoChinese.1)Withthatinmind,hesuggestedonecomprehensiveandconsolidatedhotelguestsurveythatwouldhavemadeitsimpletotakeandcompletethesurvey.2)Whilehotelatmospheremaynotseemlikeitshouldmatter,itoftencansetthetonefortheentireguestsexperience.考虑及此，他提出了一个综合而统一的酒店客人服务调查表，这样会使考虑及此，他提出了一个综合而统一的酒店客人服务调查表，这样会使得调查表既便于填写又易于完成。得调查表既便于填写又易于完成。尽管酒店的气氛好像不那么重要，但是它却常常能为顾客的总体感受定尽管酒店的气氛好像不那么重要，但是它却常常能为顾客的总体感受定下基调。下基调。BackUnit|Unit|FourFourReadandTranslate8TranslatethefollowingsentencesintoChinese.Back3)Askaboutthecleanlinessinbothsharedandprivatespacestoensurethatthehotelismeetingthestandardsofcleanliness.4)Butiftheguestsarehotel-boundorthehotelismeanttomeettheguestseveryneed,thenaskingaboutthefoodandbeveragesisessential.5)Ensuringthatyourstaffisfriendlywithoutbeingpushyormeddlingiskey,soincludequestionsonyourhotelguestsurveythathomeinonthis.要了解公用和个人空间的卫生情况，以确保酒店达到卫生标准。要了解公用和个人空间的卫生情况，以确保酒店达到卫生标准。但是如果客人是常住酒店的，或者酒店想要满足客人的所有需要，那么但是如果客人是常住酒店的，或者酒店想要满足客人的所有需要，那么了解他们对餐饮的意见就很必要了。了解他们对餐饮的意见就很必要了。确保你的员工态度友好，不至于粗暴待客或者干预客人事务是很关键的。确保你的员工态度友好，不至于粗暴待客或者干预客人事务是很关键的。因此，你的调查表中应该包括针对这一方面的问题。因此，你的调查表中应该包括针对这一方面的问题。Unit|Unit|FourFourReadandRewrite9Rewriteinthefirstpersontheauthorsideasaboutthecontenttobeincludedinahotelsurveyaccordingtotheoutlinegivenbelow.RecentlyIstayedinahotelandwasaskedtofillinasurveyaboutitsservices.Iwastoobusytoprovidemyfeedbacktoit.ButlaterIthoughtofacompletebuteasyonetotake,whichincludes:Firstly.Secondly.Thirdly.Lastbutnottheleast.Thoughthereareotherhotelcriteria,thosearethefourkeyaspectstobeconsideredinahotelguestsurvey.BackUnit|Unit|FourFourRecentlyIstayedinahotelandwasaskedtofillinasurveyaboutitsservices.Iliketheidea,butwastoobusytoprovidemyfeedbacktoit.ButlaterIthoughtofacompletebuteasyonetotake,whichincludes:Firstly,thedecor,foritcansetthetoneforcustomerstofeelgood.Itmayhelpthehoteltoattractguests,too.Secondcomescleanliness,becausewhethertherooms,thelobbies,etc.arecleancanmakeguestsfeelgoodorbad.Thirdly,foodandbeveragearealsoanimportantparttobeincluded.Itisthehotelsresponsibilitytoprovideguestswithgoodqualityfoodandbeveragewhetherthehotelislocatedinacityoroutofit.Lastbutnottheleast,thestaffofahotelshouldbefriendlyandhelpful.Iftheyarepushyormeddling,itwillbreakguestsexperienceinthehotel.Thoughthereareotherhotelcriteria,thosearethefourkeyaspectstobeconsideredinahotelguestsurvey.Key:Key:BackUnit|Unit|FourFourSECTION SECTION V V Appreciating Culture Tips Appreciating Culture TipsDiscuss,Discuss,AppreciateandAppreciateandCommentCommentAppreciatethefollowingculturetipschosenaroundlifephilosophyandbusiness ethics, and then search online for new logos, advertisingslogansormottoestointroducetotheclass.Unit|Unit|FourFourUnit|Unit|FourFourSECTION SECTION V V Appreciating Culture Tips Appreciating Culture TipsDiscuss,Discuss,AppreciateandAppreciateandCommentCommentUnit|Unit|FourFourSECTION SECTION V V Appreciating Culture Tips Appreciating Culture TipsDiscuss,Discuss,AppreciateandAppreciateandCommentComment