Use of Project Admin Tools:Compliance to Global ASAP for Better Efficiency and QualityJune 28June 28thth 2005 2005DRAFT FOR DISCUSSION2024/9/151第 2 页机密文件，仅供内部使用。第 2 页机密文件，仅供内部使用。ContentqPositioning of Selected ToolsqRoadmap in Solution ManagerASAP RoadmapGlobal Template RoadmapqPositioning of Solution ManagerqSAP Best Practices for Detailed Global Blueprint DesignqAction Plans第 3 页机密文件，仅供内部使用。第 3 页机密文件，仅供内部使用。Project AdminProject ExecutionValueImplementation RoadmapIssue Mgt: PMDDeliverable Mgt: PMDMeeting Mgt: PMDContact: PMDLevel 1Enterprise AreaLevel 2ScenariosLevel 3ProcessLevel 4FunctionLevel 5SAP TransactionLevel 1Enterprise AreaLevel 2ScenariosLevel 3ProcessLevel 4FunctionLevel 5SAP TransactionProject Prep.Detailed DesignOverall DesignGlobal Req.Best PracticeCore Template V1.0Solution Manager - Roadmap + MPP?Q&A dbSolution ComposerBest PracticeReleaseTestDevelopmentIMG(AL, CCT)eCATTBC Sets?Project PlanChecklistL3 ScopeManage Config.Manage TestPackage TRs1. Global TemplateProject Setup2. Global Business Blueprint3. Global RealizationAcceleratorDoc StdProgress Tracking: Solution Manager Roadmap + MPP?Working Doc Mgt: Shared DrivePositioning of Selected Tools第 4 页机密文件，仅供内部使用。第 4 页机密文件，仅供内部使用。ContentqPositioning of Selected ToolsqRoadmap in Solution ManagerASAP RoadmapGlobal Template RoadmapqPositioning of Solution ManagerqSAP Best Practices for Detailed Global Blueprint DesignqAction Plans第 5 页机密文件，仅供内部使用。第 5 页机密文件，仅供内部使用。ContentqPositioning of Selected ToolsqRoadmap in Solution ManagerASAP RoadmapGlobal Template RoadmapqPositioning of Solution ManagerqSAP Best Practices for Detailed Global Blueprint DesignqAction Plans第 6 页机密文件，仅供内部使用。第 6 页机密文件，仅供内部使用。ASAP MethodologyProjectPreparationBusinessBlueprintRealizationFinalPreparationGo Live &SupportContinuousImprovementASAP RoadmapMethodologyMethodology第 7 页机密文件，仅供内部使用。第 7 页机密文件，仅供内部使用。Accelerated SAP SAPs Full Life-Cycle SolutionTraining, Licensing Training MaterialTraining, Knowledge WarehouseSupport, Project Reviewsl ImplementationAssistantl Q&Adbl ImplementationGuidel Profile Generatorl Transport Systeml ProjectManagementl OrganizationalChangeManagementl Risk Analysisl ReviewMethodologyMethodologyServicesServicesProject-Project-RelatedRelatedKnowledgeKnowledgeToolsToolsASAP RoadmapProject PreparationBusiness BlueprintRealizationFinal PreparationGo Live &SupportContinuousImprovementASAP第 8 页机密文件，仅供内部使用。第 8 页机密文件，仅供内部使用。Defining the Points on the ASAP RoadmapProjectPreparationBusiness BlueprintRealizationFinalPreparationGo Live &Support Initial Project Planning & Kickoff Project Procedures & Standards Ongoing Project Management Training Plans Quality Management High Level Business Requirements Completed Project Management Organizational Change Management Training & Documentation Plan Businese Process Blueprint Development Procedures & Requirements User Roles, Authorizations Requirements & Design Quality Management Business Blueprint Completed Project Implementation Environment Ready Project Management Organizational Change Management Training & Documentation Plan User Roles & Authorizations Implementation Development & Customization Baseline Configuration & Confirmation Functional & Performance Test Planning Final Integration Test Quality Management Core Business Processes Implemented Project Management Functional & Performance Tests Execution Cutover & Production Support Quality Management Project Implementation Completed Start of Production Project End Continuous Improvement Handover Completed第 9 页机密文件，仅供内部使用。第 9 页机密文件，仅供内部使用。Key Deliverables Project Preparation1. Project PreparationrPurpose- Defining the project goals and objectives - Clarifying the scope of implementation - Defining the implementation strategy - Defining the overall project schedule and implementation sequence - Establishing the project organization and committees- Assigning resourcesrDeliverables- Project charter- Project documentation standards- Project scope management plan- EUT and documentation strategy and plan- Training curriculum (e.g. Level 1)- Project preparation phase signed off2. Business Blueprint3. Realization4. Final Preparation5. Go Live & Support第 10 页机密文件，仅供内部使用。第 10 页机密文件，仅供内部使用。Key Deliverables Business Blueprint1. Project PreparationrPurpose- Refining the original project goals and objectives- Defining the baseline scope- Refining the overall project schedule and implementation sequence- Finishing the business plueprintrDeliverables- Defined business impact report and OCM plan- Finalized EUT & documentation strategy & plan- Training curriculum (e.g. Level 2)- Verified business blueprint- Determined development requirements and technical design- Defined user roles & authorization requirements and design- Installed development system environment- Business blueprint phase signed off2. Business Blueprint3. Realization4. Final Preparation5. Go Live & Support第 11 页机密文件，仅供内部使用。第 11 页机密文件，仅供内部使用。Key Deliverables Realization1. Project PreparationrPurpose- Implementing business and process requirements based on the business blueprint- Baseline configuration and confirmation- Final configuration and confirmationrDeliverables- Determined cut-over plan- Updated business impact and OCM plan- Created EUT and documentation materials- Implemented user roles and authorization- Reviewed and signed off baseline confirmation- Reviewed and tested development- Defined technical, functional, performance test plan- Installed QAS and productive system environment- Approved final scope confirmation- Approved final integration test- Realization phase signed off 2. Business Blueprint3. Realization4. Final Preparation5. Go Live & Support第 12 页机密文件，仅供内部使用。第 12 页机密文件，仅供内部使用。Key Deliverables Final Preparation1. Project PreparationrPurpose- Finalizing testing, EUT and cut-over activities- Resolving all crucial open issuesrDeliverables- Conducted end-user and system administration training- Conducted going live check- Approval for going live- Final preparation phase signed off2. Business Blueprint3. Realization4. Final Preparation5. Go Live & Support第 13 页机密文件，仅供内部使用。第 13 页机密文件，仅供内部使用。Key Deliverables Go Live & Support1. Project PreparationrPurpose- Cutting over to live productive operation- Continuously supporting and improving the live operationsrDeliverables- Confirmed transition to production support- Closed open issues and signed off going live and support phase- Assessed improvements measurement and completion2. Business Blueprint3. Realization4. Final Preparation5. Go Live & Support第 14 页机密文件，仅供内部使用。第 14 页机密文件，仅供内部使用。ContentqPositioning of Selected ToolsqRoadmap in Solution ManagerASAP RoadmapGlobal Template RoadmapqPositioning of Solution ManagerqSAP Best Practices for Detailed Global Blueprint DesignqAction Plans第 15 页机密文件，仅供内部使用。第 15 页机密文件，仅供内部使用。Global ASAP - RoadmapRoll Out ASAP RoadmapRoll Out ASAP RoadmapR/3 ERPR/3 APOR/3 BW, CRM, SCM第 16 页机密文件，仅供内部使用。第 16 页机密文件，仅供内部使用。Global ASAP Overview of PhasesCustomer Competence CenterProgram ManagementStrategyTemplateRoll out第 17 页机密文件，仅供内部使用。第 17 页机密文件，仅供内部使用。Global Program Set-up Program Preparation (Template/Strategy) Global Template Project Setup Quality Management Program Planning Program Procedures & Standards Define CCC Implementa- tion Plan Management Signoff on High-Level Program Plan Create Global Template Project Charter Verify Project Scope Prepare Template Project Plan Establish Project Team & Working Area Create Project Team Training Plan Training, Demo and Evalu- ation System Template Project Kick-off Internal Quality Check Global Program Set-up Review Obtain Approval1 12 23 3第 18 页机密文件，仅供内部使用。第 18 页机密文件，仅供内部使用。Global Business Blueprint (1) Program Management Early RolloutPreparation Install TemplateSandbox System Project Management OCM Develop Global Rollout Plan Early Involvement of Next Rollout Sites Set up Template Sandbox System System Administration for Template Sandbox System1 12 23 3Template Team Training Conduct Template Team Training4 4Template Preparation Historic System Assessment Refine Template Require- ments and Approach5 5Define Global BusinessRequirements Prepare for Global Business Process Workshop Conduct Global Business Process Workshop6 6第 19 页机密文件，仅供内部使用。第 19 页机密文件，仅供内部使用。Global Business Blueprint (2) Develop GlobalEnvironment Setup TemplateSystem Environment Install TemplateSandbox System Validation for Distribution Standardization for Soft- ware and Hardware Verify Global System Landscape Detail Transport Manage- ment Strategy Define Global Systems Release and Upgrade Strategy Prepare Global ABAP Development Project Define Global Security Strategy Define System Landscape Strategy Identify Technical Requirements Resolve Translation Management Issues Procure Hardware Create Technical Design Set up Template Develop- ment and Reference Systems Identify Technical Requirements Hardware Procurement7 78 89 9第 20 页机密文件，仅供内部使用。第 20 页机密文件，仅供内部使用。Global Business Blueprint (3) Global Business BlueprintReview and SignoffQualityManagement Complete Global Business Blueprint Management Signoff of Global Business Blueprint Internal Quality Check Global Business Blueprint Review Obtain Approval10101111第 21 页机密文件，仅供内部使用。第 21 页机密文件，仅供内部使用。Global Realization (1)Program Management CCCEstablishment Template TeamTraining Project Management OCM Define Functions and Processes of CCC Define Roles and Responsibilities in CCC Define Staffing and Training Define CCC Infrastructure Conduct Template Team Training1 12 23 3Template Configurationand Confirmation Global SystemManangement Develop GlobalConversion Programs Develop Plans for Template Configuration Initial Settings and Org. Structure Configure and Validate Global Template Perform Global Template Configuration Define Service Level Commitment Establish System Admin. Functions Implement Global Security Strategy Create Global Conversion Procedures Test and Migrate Conversion Programs4 45 56 6第 22 页机密文件，仅供内部使用。第 22 页机密文件，仅供内部使用。Global Realization (2)Develop Global Appl.Interface Programs Develop GlobalEnhancementsCreate Global Reports Create Global Interface Programs Test and Migrate Global Interface Programs Develop Global Enhance- ment Procedures Test and Migrate Global Enhancement Programs Create Global Report Procedures Test Global Reports Translation Management7 78 89 9Create GlobalLayout SetsTemplateIntegration Test RolloutPreparation Create Global Layout Set Procedures Test Global Layout Sets Determine Template Integration Test Plan Conduct Template Integration Test Confirm Rollout Plan Establish Template Delivery System / Solution Package Test Solution Package, Contents and Roll-in Develop Template Rollout Training Materials101011111212第 23 页机密文件，仅供内部使用。第 23 页机密文件，仅供内部使用。Global Realization (3)Execute Rollout Quality Management Start Local Rollout Projects Internal Quality Check Global Realization Review Obtain Approval13131414第 24 页机密文件，仅供内部使用。第 24 页机密文件，仅供内部使用。Global Maintenance and SupportProgram ManagementRollout Support Upgrade TemplateVersion Project Management OCM Assist Local Implement- ation Teams Support Local Operations Provide Training Support Correction of Solutions Collect and Analyze Requirements Collect and Analyze Solutions Initiate Next Template Project1 12 23 3ContinuousImprovementsDefine Long Term PlanQuality Management Continuous Improvements within the Program Update Business Case and TCO Future Process Require- ments Planning Long Term Service and Support Strategy Internal Quality Check Global Maintenance and Support Review Obtain Approval4 45 56 6第 25 页机密文件，仅供内部使用。第 25 页机密文件，仅供内部使用。Key Deliverables Global Program SetuprProgram CharterrProgram OrganizationrProgram PlansrProgram Procedures, Standards and ToolsrTemplate Project Setup项目章程工作环境需求清单项目组组建通告项目工作计划（Program Plan v4.1）项目预算项目资源计划项目组培训课表项目沟通计划项目文档规范/模板项目管理标准附件1问题管理计划组织变革管理计划范围管理计划团队建议计划模板子项目里程碑计划模板子项目主计划进度监控及计划：双周工作计划、会议纪要、问题跟踪表蓝图设计工作指引标准编码建议方案SAP服务使用策略质量保证策略和计划项目审计计划项目配置标准(包括BC Sets使用标准)用户文档和培训标准测试策略上线后技术支持策略系统授权标准系统问题标准和解决程序系统增强和修改的审批程序ABAP开发标准BW开发标准Client Landscape Strategy：Client部署标准Client Landscape Strategy：版本管理策略Client Landscape Strategy：系统传输策略第 26 页机密文件，仅供内部使用。第 26 页机密文件，仅供内部使用。Key Deliverables Global Business BlueprintrOCM Risk Assessment and Mitigation PlansrEarly Roll-out PreparationrTemplate Team Training Business BlueprintrTemplate PlansrGlobal Business RequirementsrGlobal Business Blueprint ReportrGlobal Systems EnvironmentrPreparations for Local Project Delivery System组织变革管理手册访谈计划及会议纪要组织结构和业务流程现状分析报告SAP相关软硬件环境的评估报告SAP组织架构设计报告CCC策略/管理手册业务蓝图设计报告系统开发清单及工作计划用户手册开发和培训工作计划第 27 页机密文件，仅供内部使用。第 27 页机密文件，仅供内部使用。Key Deliverables Global RealizationrCustomer Competence CenterrTemplate Team Training RealizationrConfigured and Confirmed TemplatesrGlobal System Management ProceduresrGlobal RICEF DevelopmentrTemplate Integration TestingrFinal Roll-out PreparationSAP模板版本发布计划配置计划系统配置清单灾难恢复测试计划压力测试计划系统管理功能测试计划打印传真等系统测试计划BASIS服务水平标准Template Reference系统、PRD系统维护管理策略CRP计划、测试案例SAP功能范围详细定义ABAP开发计划功能说明书、技术说明书、测试案例、程序角色清单、用户清单、授权清单后备管理计划(Archiving)集成测试计划、测试案例系统管理制度和手册用户文档、培训材料SAP用户上岗考试试卷（范本）系统测试报告（范本）数据转换检查清单（范本）全球模板咨询热线的工作程序一期实施阶段详细推广计划模板维护支持策略第 28 页机密文件，仅供内部使用。第 28 页机密文件，仅供内部使用。Key Deliverables Global Maintenance & SupportrCorrection of Template SolutionrRequirements for Next Template VersionrContinuous Improvements within ProgramrUpdated Business Case and Total Cost of OwnershiprFuture Plans第 29 页机密文件，仅供内部使用。第 29 页机密文件，仅供内部使用。ContentqPositioning of Selected ToolsqRoadmap in Solution ManagerASAP RoadmapGlobal Template RoadmapqPositioning of Solution ManagerqSAP Best Practices for Detailed Global Blueprint DesignqAction Plans第 30 页机密文件，仅供内部使用。第 30 页机密文件，仅供内部使用。SAP Solution Manager Is Now a Standard Component of R/3rWith the latest release of SAP Solution Manager, SAP is packaging tools and methods to Plan, Implement, and Deliver an R/3 implementationSolution Manager is an standard component of R/3 and is included at no extra costClients will be asking us to use Solution Manager because of its relatively low cost and integration in the R/3 environmentCertain components of SAP Solution Manager will be mandatory, for example, note reporting to receive SAP Service support第 31 页机密文件，仅供内部使用。第 31 页机密文件，仅供内部使用。rSAP Solution Manager 3.1 Solution Management Solution Manager Implementation Area Solution Manager Operation AreaComponents of SAP Solution Manager第 32 页机密文件，仅供内部使用。第 32 页机密文件，仅供内部使用。Challenges of Sophisticated System EnvironmentsGlobalOperationsDifferent locationsDifferent countriesDifferent languagesDifferent time zonesCentral vs. distributedGlobal Planning and ATPHeterogeneousSolutionsDifferent applicationsDifferent technologiesDifferent vendorsPoint-to-point integrationCustom-made solutionsBusiness ProcessesNew TechnologiesWeb EnablingGlobal Planning ATPR3R3R3RR3R3IR3R3第 33 页机密文件，仅供内部使用。第 33 页机密文件，仅供内部使用。Software Change ManagementBusiness Process ManagementManagement of SAP Technology Support Desk Management (Support Desk, Problem Resolution, etc.)Global Strategy & Service Level ManagementSAP Solution Management - Key Components第 34 页机密文件，仅供内部使用。第 34 页机密文件，仅供内部使用。SAP Solution Manager as a Central PlatformDEVMessage HandlingPRDSolution MonitoringService DeliveryProcess-oriented configuationQASSITSCM3.1I4.6CLegacyCRMCUS4.70SCM3.1I4.6CLegacyCRMCUS4.70SAP SolutionManagerSCM3.1I4.6CLegacyCRMCUS4.70第 35 页机密文件，仅供内部使用。第 35 页机密文件，仅供内部使用。Why SAP Solution ManagerrNecessity to Support Distributed Systems Support delivery platform to enable SAP to deliver optimal standardized services and support for distributed SystemsrLowering the Total Cost of Ownership Service and tool platform to optimize implementation, go-live and operation of your SAP Solutions, e.g. through speeding up your return on investmentrTailor-Made SolutionUse those functions within the SAP Solution Manager which are most applicable for your Solution第 36 页机密文件，仅供内部使用。第 36 页机密文件，仅供内部使用。SAP Solution Manager Life-Cycle ApproachFunctional ImplementationTechnical ImplementationImplementation of OperationsSupport Desk Services for OperationsSolution MonitoringImplementationof SAP SolutionsOperationof SAP SolutionsGo Live Go Live & Support& SupportFinalFinalPreparationPreparationSAP SolutionSAP SolutionManagerManagerRealizationRealizationBusinessBusinessBlueprintBlueprintProjectProjectPreparationPreparation第 37 页机密文件，仅供内部使用。第 37 页机密文件，仅供内部使用。rSAP Solution Manager 3.1 Solution Management Solution Manager Implementation Area Solution Manager Operation AreaComponents of SAP Solution Manager第 38 页机密文件，仅供内部使用。第 38 页机密文件，仅供内部使用。r PC-based applicationSAP Solution Manager: What It Is/Is Notr Add-on based on SAP Web AS including multiple transactions to support key activities in implementation and operationr On-site platform to support key implementation activities from the Business Blueprint phase to Operation:Replaces Implementation Assistant, Q&Adb, BPMLIntegrating with customizing and testing tools and technologiesr Central platform to support efficient implementation & operation of SAP solutions at customers siter Replacement of Value SAP tool platformIt IsIt Isr Replacement of all existing SAP implementation toolsr Tool for only Service and Supportr Replacement of ASAP MethodologyIt is NotIt is Not第 39 页机密文件，仅供内部使用。第 39 页机密文件，仅供内部使用。Value SAP vs SAP Solution Manager Value SAP Edition 2SAP Solution ManagerMethodology/Roadmapsr ASAP Methodologyr One roadmap for implementation aspectsr Other roadmaps available (Global Template/Roll-out, upgrade,)Methodology/Roadmapsr ASAP Methodologyr Functional and technical roadmapsr Product-related information includedr Alignment with SAP ServicesContentr Reference Structuresr Business Process Proceduresr Test Scenariosr Pre-defined QuestionsContentr Process-based structure (Implementation Content)r Scenario and Business Process documentationr User Scriptsr Configuration Guide and Development SpecificationsToolsr Q&A DBr Masterlistsr Implementation Assistantr Focus: Project managementToolsr Scoping and Blueprint functionalityr Process-oriented configuration and testingr Customizing Distributionr Test Workbenchr Graphical front end to access Roadmaps Focus: Project management第 40 页机密文件，仅供内部使用。第 40 页机密文件，仅供内部使用。SAP Solution Manager Use in ImplementationConfigurationProject DefinitionDefine Business Blueprint Customizing SynchronizationAuthorizationDataTransferEnd user Training and DocumentationTesting ProjectPhasesRoadmapsProject AdministrationCrossFunctionsProject ActivitiesIssue Tracking / Status Monitoring / ReportingDevelopmentsDefineSystem Landscape Focus of Tool Support ProjectPreparationBusinessBlueprintRealizationGo Live & SupportFinalPreparation第 41 页机密文件，仅供内部使用。第 41 页机密文件，仅供内部使用。SAP Solution Manager Methodology/RoadmapsrEnhanced Implementation Roadmap for SAP SolutionsTarget Group: Project Managers, Functional Implementation Team (Application Consultants)Including latest content updates for CRM, roadmap handlingMilestone/synch points concept and support services alignedrEnhanced Solution Management RoadmapTarget Group: Technical Implementation Team (Technical Consultants)Some content updates Milestone/synch points concept and support services alignedrGlobal Template Roadmap Target Group: Program / Project Managers第 42 页机密文件，仅供内部使用。第 42 页机密文件，仅供内部使用。Roadmap in DetailGraphical entry into and status overview about your projectPhase driven approach for functional and technical implementation of operations and ongoing operation activities Links to accelerators suitable to your actual project phase第 43 页机密文件，仅供内部使用。第 43 页机密文件，仅供内部使用。Global Template / Rollout ApproachGlobal Elements Local Elements Documen-tation IMG structuresand settings Global customerdevelopments Organiza- tional structureMaster datadocumentsCountryversionsLocal develop- mentsGlobal and inte- grated processesLocal processesCentral template definition like documents, IMG configuration and customer developmentsReusable on all of your rollout sites第 44 页机密文件，仅供内部使用。第 44 页机密文件，仅供内部使用。Project Preparation - Define ProjectProject AdministrationChoose your project typeDefine general project dataImplementation ProjectImplementation of SAP solutionsTemplate ProjectCreation of re-usable solutionsPerson responsible for the projectLanguage of the project Overall project statusProject time frame for plan and actual data 第 45 页机密文件，仅供内部使用。第 45 页机密文件，仅供内部使用。Business Blueprint Define Business BlueprintSelect your Business Scenarios and according Business Process Templates Get a graphical display of your component-specific or cross-component scenarioBusiness Process RepositoryAdd Business Process Steps from the Business Process Repository to your Business Process Template Business Process TemplateOrder to CashPurchase to PayManufacture ProductProcess Steps第 46 页机密文件，仅供内部使用。第 46 页机密文件，仅供内部使用。Business Blueprint Create Project DocumentationnCentral storage of all project documentation in SAP Knowledge WarehousenFunctionality to create, edit, store, upload and download documentation nPredefined templates / document types foruScenario descriptions, diagrams, installation guides uCustomer Input uInterfaces, forms, reportsnCreation of own templatesnReporting features to track and filter on documents第 47 页机密文件，仅供内部使用。第 47 页机密文件，仅供内部使用。Realization Configure Business ProcessesCustomizing via Implementation Guide (IMG)Re-use of Customizing via BC Sets, e.g. in a Rollout locationAssign test casesnConfiguration of process requirements, specified in the Business Blueprint nAutomatic assignment to transactions and BC Sets through use of objects from the Business Process Repository第 48 页机密文件，仅供内部使用。第 48 页机密文件，仅供内部使用。Business Configuration Sets DefinitionrA Business Configuration Set is a set of Customizing settings Grouped according to logical, business management criteria to a unitUsed for documentary, quality assurance and re-use purposesIndependent of the original Customizing tables/viewsAccessible across the system landscaperBC Sets are snapshots of Customizing settings第 49 页机密文件，仅供内部使用。第 49 页机密文件，仅供内部使用。Realization Customizing DistributionrEnsures that Customizing of certain objects is in-sync across systemsrReuses Customizing (e.g. of SAP R/3) in other systems (e.g. SAP CRM) rAvoids redundant Customizing activities in a solution landscapeCustomizingTransportR/3DEVR/3QASR/3PRDCRMDEVCRMQASCRMPRDAPODEVAPOQASAPOPRD.DEV.QAS.PRDTransportTransportTransportTransportTransportTransportTransportCentral systemPredefinedlist of synchronizing objectsCustomizingDistribution第 50 页机密文件，仅供内部使用。第 50 页机密文件，仅供内部使用。Realization - TestingCentral definition and preparation of test plans and packagesAssign test packages to TestersTesters find test packages in theirpersonal Worklist and execute thetest e.g using eCATTsCheck the status of your tests in the Status Info System Business Blueprint & ConfigurationTest PlanBC第 51 页机密文件，仅供内部使用。第 51 页机密文件，仅供内部使用。rSAP Solution Manager 3.1 Solution Management Solution Manager Implementation Area Solution Manager Operation AreaComponents of SAP Solution Manager第 52 页机密文件，仅供内部使用。第 52 页机密文件，仅供内部使用。SAP Solution Manager Used in OperationsDefineSystemLandscapeRecom-mendedFunctionsSequenceMicrosoft NetMeetingSupport desk/ SAP Note AssistantCrossFunctionsIssue TrackingSAPEarly WatchAlertDefine / ImportBusinessProcessesServiceDeliveryEnablingBestPracticesDocumentsService LevelReportingSystemMonitoringCentral SystemAdministrationBusinessProcessMonitoringUpgradeSAP Service Marketplace第 53 页机密文件，仅供内部使用。第 53 页机密文件，仅供内部使用。Service Delivery Platform Proposals and OrderingOrder services through direct links to SAP Service MarketplaceMaintain the solution landscape in SAP Solution ManagerGet proposals for services and Best Practices Service Delivery throughSAP Solution ManagerSAP SolutionManagerSAP SolutionManagerSAP Service Marketplace第 54 页机密文件，仅供内部使用。第 54 页机密文件，仅供内部使用。rService Level Management Service Level Management for periodic, long-term and cross-system reporting including business processes based on SAP EarlyWatch AlertrSystem MonitoringReal-time monitoring of business processes and system components based on the CCMS infrastructurerBusiness Process and Interface Monitoring Monitoring of the most important or critical business processes of a companyObservation of all technical and business application-specific functions required for a smooth and reliable flow of business processesSolution Monitoring Long-term and Real-time第 55 页机密文件，仅供内部使用。第 55 页机密文件，仅供内部使用。Service Level Reporting Workflow ExamplerMeasures and communicates agreed service goals defined in your service level agreementsrTriggers reports regularly, e.g. once a week or monthrEvaluates key performance indicatorsrPreconfigures recommen-dations to be individually tailored rFacilitates forecasting Alert OverviewAlert DetailsService recommen-dationsLink to SAP Service Catalog第 56 页机密文件，仅供内部使用。第 56 页机密文件，仅供内部使用。System Monitoring WorkflowrSystem monitoring of core components to detect critical situations as early as possiblerSupport administrators working with new SAP productsrSystem monitoring and Central System Administration complement each otherOpen task overviewSystem-related tasks with integrated and automated logAlert graphicsExpert monitors directly linked in satellite systems第 57 页机密文件，仅供内部使用。第 57 页机密文件，仅供内部使用。Business Process and Interface MonitoringrDetailed procedures for error handling and problem resolutionrPrecise definition of contact persons and escalation pathsrTight integration of the customers support organizationAlert graphicsAlerts overview of business process stepMonitoring session with detailed information in the step related check Expert monitors directly linked in satellite systems第 58 页机密文件，仅供内部使用。第 58 页机密文件，仅供内部使用。Support Desk in SAP Solution ManagerrSupport desk will be powered by SAP CRM 3.1rThis offers a state of the art call center / message handling environmentrSmart Implementation for SAP Solution Manager and SAP CRM 3.1 for message handling will be availablerTraining and services will be offered for implementation and customizingrIntegration with billing and controlling functionalityrAdvanced reporting via SAP BW第 59 页机密文件，仅供内部使用。第 59 页机密文件，仅供内部使用。Working with Support Desk - Support ProcessSAP SupportSAP SystemCustomerSAP ServiceMarketplaceSAPSAPSAP Solution SolutionManagerManager1Creates MessageProvides Solution Find Solutionor3Forward MessageProvides Solution 4Provides Solution 2Search for SolutionCustomersSolution DatabaseSAP Notes DatabaseService ProductsBest Practices DBEnd UserSolutionSupport第 60 页机密文件，仅供内部使用。第 60 页机密文件，仅供内部使用。Recommendation (1)rUse SAP Solution Manager as the primary toolsetIntegrated installation & implementation guideSelected process models & best practicesDevelopment management, change control, & migrations - good for distributed rather than centralizedTechnology managementPredictive & proactive services (e.g., GoingLive, EarlyWatch)Support & integration to SAP Service Marketplace第 61 页机密文件，仅供内部使用。第 61 页机密文件，仅供内部使用。Recommendation (2)rSupplement with Accenture Tools and Methodology in specific areasProject management and change managementDocumentation templatesEstimating and WorkplanningKnowledge CapitalProject deliverablesBest practices for SAP Enterprise Core functionalityIndustry experiencerSupplement with MDM/BI Designer componentsDocument repository, including check-in/check-outProject & status managementCollaboration / workbench user interface第 62 页机密文件，仅供内部使用。第 62 页机密文件，仅供内部使用。ContentqPositioning of Selected ToolsqRoadmap in Solution ManagerASAP RoadmapGlobal Template RoadmapqPositioning of Solution ManagerqSAP Best Practices for Detailed Global Blueprint DesignqAction Plans第 63 页机密文件，仅供内部使用。第 63 页机密文件，仅供内部使用。对增值有兴趣么?怎样才能：通过减少你的项目的评价/实施成本来增值？通过减少业务流程成本来增值？通过增加收入来增值？SAP 最佳业务实践最佳业务实践个问题个问题但是只有一个答案但是只有一个答案.第 64 页机密文件，仅供内部使用。第 64 页机密文件，仅供内部使用。mySAP All-in-One 最佳业务实践l扩展预配置以设置扩展预配置以设置 a) 完整的系统蓝图完整的系统蓝图b) 端对端的业务情景端对端的业务情景l关于设置和程序的明细文档关于设置和程序的明细文档l清晰的方法论清晰的方法论: 易于理解的系统使用进阶易于理解的系统使用进阶时间风险实证方法论已验证的预配置扩展文档mySAP All-in-One最佳业务实践成本组件SAP SAP 最佳业务实践是预装最佳业务实践是预装配完毕的即时可用的业务配完毕的即时可用的业务解决方案的可靠基础。解决方案的可靠基础。SAPSAP最佳业务实践包括通过最佳业务实践包括通过严格测试的业务情景。它严格测试的业务情景。它可以帮助您充分发挥可以帮助您充分发挥 mySAP mySAP 商务套件的功能。商务套件的功能。灵活的灵活的building block building block 技技术术 让您以更加灵活的方式让您以更加灵活的方式应用您的解决方案。应用您的解决方案。第 65 页机密文件，仅供内部使用。第 65 页机密文件，仅供内部使用。 什么是 mySAP All-in-One 最佳业务实践?使用使用 SAP 最佳业务实践最佳业务实践传统项目传统项目节省时间和劳力节省时间和劳力 Working CRM prototype在几天之内得到一个生动的和完全在几天之内得到一个生动的和完全文档化的原型，帮助您快速生成生文档化的原型，帮助您快速生成生产系统产系统.展示具有下列特点的解决方案展示具有下列特点的解决方案:l易于识别易于识别l易于执行易于执行l轻松适应特殊要求轻松适应特殊要求确保快捷轻松的执行确保快捷轻松的执行 mySAP.com重复使用的业务处理和项目活动重复使用的业务处理和项目活动的识别和预测的识别和预测第 66 页机密文件，仅供内部使用。第 66 页机密文件，仅供内部使用。SAP 最佳业务实践可交付结构r集成业务处理的文档和定义预配置设置和预配置设置和自动安装自动安装 适用于所有的业务情景适用于所有的业务情景l 预配置预配置设置设置l 主数据主数据l 测试目录测试目录l安装角色安装角色预配置预配置文档文档l l BP 业务情景总览业务情景总览l l BP 业务处理程序业务处理程序l l 最佳业务实践安装指南最佳业务实践安装指南和安装角色一起使用的逐步安装指南和安装角色一起使用的逐步安装指南l l 最佳业务实践配置指南最佳业务实践配置指南第 67 页机密文件，仅供内部使用。第 67 页机密文件，仅供内部使用。如何开始?r首要条件你已经在系统蓝图中为你的解决方案安装了必需的软件 (如 SAP R/3, SAP 客户关系管理)rmySAP All-in-One 最佳业务实践包包含下列组件:文档 CD包括业务文档，技术文档，文档模板， 和转换表格系统附加。 系统附加包括安装mySAP All-in-One 最佳业务实践所需要的各种要素（CATT 程序，业务配置 集，程序， 事务，项目IMG , 测试目录）GO要准备安装要准备安装 mySAP All-in-One最佳业务实践最佳业务实践, 请把请把 mySAP All-in-One 附加的最佳业务实践导入到系统中。附加的最佳业务实践导入到系统中。第 68 页机密文件，仅供内部使用。第 68 页机密文件，仅供内部使用。mySAP All-in-One最佳业务实践: 安装r选择您想安装的业务情景rmySAP All-in-One最佳业务实践提供的文档使您能够作出有深远意义的决策包括业务情景图表的业务情景总览1.mySAP All-in-One最佳业务实践最佳业务实践业务情景业务情景 业务情景业务情景 1 业务情景业务情景 2 业务情景业务情景 3 . . 第 69 页机密文件，仅供内部使用。第 69 页机密文件，仅供内部使用。SAP 最佳业务实践安装指南和安装角色它支持设置一个原型环境的分它支持设置一个原型环境的分 步向导步向导提供提供 R/3, BW, CRM, EBP和和 APO安装安装角色角色安装角色是安装指南安装角色是安装指南的对应部分的对应部分2.第 70 页机密文件，仅供内部使用。第 70 页机密文件，仅供内部使用。技术信息: Building Block原理rBuilding Blocks是 SAP 最佳业务实践开发和交付的技术方法论 面向SAP 最佳业务实践用户提供小而灵活并且透明的功能块（Building Blocks），例如一个象已存在的解决方案所带有的附加件一样可实施的特定业务情景 通过提供必要的用户手册和工具增强系统的相互操作能力和重复使用性，使得系统的内容开发员能够按照通用的结构创建Building Blocks SAP最佳业务实践: Building Blocks第 71 页机密文件，仅供内部使用。第 71 页机密文件，仅供内部使用。SAP 最佳业务实践工具mySAP All-in-One 最佳业务实践使用两种工具提最佳业务实践使用两种工具提高实施速度高实施速度 业务配置集业务配置集 (业务配置集业务配置集) 计算机辅助测试工具计算机辅助测试工具 (CATT)安装角色包括安装角色包括 自动化的活动。您可以自动化的活动。您可以 激活一个业务配置集激活一个业务配置集 启动一个启动一个CATT 程序程序1 12 2第 72 页机密文件，仅供内部使用。第 72 页机密文件，仅供内部使用。业务配置集 定义r业务配置集是一套配置设置 是根据逻辑和业务管理的标准来分组成单位, 以达到文档化，预配置，质量保证和重复使用的目的. 它独立于原始配置表/视图 它可以通过系统蓝图访问业务配置的设置业务配置集是配置设置的快照业务配置集是配置设置的快照业务配置集是配置设置的快照业务配置集是配置设置的快照业务处理业务处理业务处理业务处理配置表配置表配置表配置表/ /视图视图视图视图.业务配置集业务配置集业务配置集业务配置集第 73 页机密文件，仅供内部使用。第 73 页机密文件，仅供内部使用。计算机辅助测试工具程序 一般使用r1. 计算机辅助测试工具 (CATT) 作为可重复的测试程序支持合并和自动业务处理。计算机辅助测试工具自动检查事务处理和事务链。 检查事务处理结果 。检查系统消息。 通过决定值和目标与实际情况的比较检查数据库更新。 检查客户定制化设置的更改影响。 r2. 计算机辅助测试工具支持创建样本主数据测试数据培训数据第 74 页机密文件，仅供内部使用。第 74 页机密文件，仅供内部使用。安装程序r按照用户菜单安装所需要的业务情景r所有可能的地方都已自动化安装程序 r只需输入您的个人数据并执行事务r所有的步骤在安装指南中都有相关文档描述您自己的您自己的mySAP All-in-One 原型原型4.5.加载包含安装相应系统需要的业务情景的活动的用加载包含安装相应系统需要的业务情景的活动的用户角色，并给这些角色分配用户。户角色，并给这些角色分配用户。3.第 75 页机密文件，仅供内部使用。第 75 页机密文件，仅供内部使用。将 SAP 最佳业务实践转化成生产系统 SAP 最佳业务实践是您整个项目最佳业务实践是您整个项目实施期间的基石实施期间的基石.特定客户的差异配置特定客户的差异配置原型原型开发系统开发系统测试系统测试系统生产系统生产系统进口进口出口出口预配置系统预配置系统定义需求定义需求培训项目团队培训项目团队挑选预配置挑选预配置把预配置加载到把预配置加载到开发开发系统系统自动传输预配置内容自动传输预配置内容,作为进作为进一步设置的基础一步设置的基础 运行运行 CATTs激活选择的激活选择的 BC集集+ 运行运行 CATTs激活激活BC 集集+6.第 76 页机密文件，仅供内部使用。第 76 页机密文件，仅供内部使用。使用 mySAP All-in-One 最佳业务实践的收益节省时间和资金 取得预期的效果.降低风险降低风险避免电子商务创业者容易出现的错误权威性 通过有竞争力的业务专门技术. 快速扩展通过新的 mySAP.com 业务处理进行系统扩展无测试运行 直接启动可重用的完全文档化的原型不可能失败!它做到: 所见即所得.沟通项目团队成员和执行管理人员之间的沟通更有效率业务合作伙伴的业务平台评估，联合开发，自行开发 方向一致集中在集成的端对端的业务处理上第 77 页机密文件，仅供内部使用。第 77 页机密文件，仅供内部使用。mySAP All-in-One 最佳业务实践信息l更多信息和联系方式lhttp:/www.sap.com/bestpractices (网络)lhttp:/service.sap.com/bestpractices (SAP 市场服务)lbestpracticessap.com (电子邮件)怎样订阅怎样订阅 仅仅CD 文档文档 在线订阅: 在市场服务的首页上 www.service.sap.com from 有知识库有知识库 (业务合作伙伴/仅适应于客户) 完整的软件包带文档完整的软件包带文档 CD 和配置设置和配置设置 CD从合同部门订阅或直接在市场服务的首页上 www.service.sap.com 订阅软件包(业务合作伙伴/仅适应于客户)免费免费第 78 页机密文件，仅供内部使用。第 78 页机密文件，仅供内部使用。ContentqPositioning of Selected ToolsqRoadmap in Solution ManagerASAP RoadmapGlobal Template RoadmapqPositioning of Solution ManagerqSAP Best Practices for Detailed Global Blueprint DesignqAction Plans第 79 页机密文件，仅供内部使用。第 79 页机密文件，仅供内部使用。7.11 -11.116.27-7.1Develop Approach DocumentReview Project Standards Ready NOWu 7.7Project Team TrainingContinuous Process Improvement7.4-7.8Action PlanReview Global Documentation StdsReview Global Escalation ProceduresReview Scope Management PlanReview Use of Project Admin ToolsDefine Decision-Making Process for DevpReview Global Planning & MonitoringReview Global Quality StandardsReview Interaction Points for Global & Local TeamsBlueprint Phase TrainingRealization Phase Trainingu 8.13 (TBD)u 6.29第 80 页机密文件，仅供内部使用。第 80 页机密文件，仅供内部使用。+Integrated methodology (ASAP) and tool (SM) +Single point of access to SAP environments+Process design and realization fully integrated+Good test management capability+Strong support for Global Template approach+Integrated tool for implementation and operations+Pre-req. for SAP services delivery-Only contains process best practices for selected modules (CRM, SCM and EBP) -Due to level of maturity Solution Manager has less depth in Realization, Final Preparation and Go-live activities-Current version of Solution Manager has limited functionality to support for program and change management-Includes limited no. of templates for project management and critical template deliverables around training, communication and change managementImplementationOperationsFunctional ImplementationTechnical ImplementationImplementation of OperationsProject PreparationProject DefinitionBusiness BlueprintDefine Business BlueprintDefine System LandscapeRealizationConfigurationCustomizing synchronizationDevelopmentsAuthorizationsTestingFinal PreparationEnd user training and documentationData transferGo live and supportServices for OperationsSolution MonitoringSupport DeskProject AdministrationReportingRoadmapsOperations SectionPredictive and proactive servicesContinuous Improvement ServicesBest practices for Solution ManagementSolution MonitoringBusiness Process MonitoringSystems MonitoringSupport SectionSupport Desk (message handling and SAP notes)SAP Remote SupportSAP Solution Manager Overview at Sauer-Danfoss第 81 页机密文件，仅供内部使用。第 81 页机密文件，仅供内部使用。The MDM provides Project Lifecycle Knowledge Management for all project related information, including Project Design, Delivery Support, and Project Management, Administration, and Communication Tools. The MDM is a key element in an effective implementation providing a single integrated project work environmentProject Lifecycle Deliverables & ToolsDesignDeploymentProject Management and AdministrationMDM PortalMDM PortalMethods Delivery Manager (MDM)+Complete suite of databases and templates to manage all phases of implementation program+Strong program management and change management capabilities+Integrates deliverables around process model+Enables single knowledge repository for project- and end-user documentation+Easy navigation, web enabled and replication support for mobile user+Comes populated with detailed documen-tation of Accenture Industry SAP R/3 Templates and process best practices-Not integrated with SAP R/3 system(s)-Lacks direct link from process to SAP IMG configuration -Not integrated with SAP support servicesMethods Delivery Manager Overview at Sauer-Danfoss第 82 页机密文件，仅供内部使用。第 82 页机密文件，仅供内部使用。High-level project work plan following our ASAP methodologyRoadmap View in Solution Manager第 83 页机密文件，仅供内部使用。第 83 页机密文件，仅供内部使用。Detailed project work plan according to ASAP methodologyAccelerators documentation templates, how-to, samples (depending on task)Project Team Can Access Tasks And Deliverables In All Phases Using The Roadmap View In Solution Manager第 84 页机密文件，仅供内部使用。第 84 页机密文件，仅供内部使用。Blueprint: Business Blueprint View In Solution ManagerSAP Solution Manager provides an excellent integrated view of the client specific business process model, project documentation, configuration status reporting and system messagesCustomer specific process model based on templateExecute transaction in SAPTab structure for documentation, status, transactions list, messages and testingAvailable documentation templatesDuring the Blueprint phase we will load the Solution Manager with: Business process scenario and requirements descriptions Configuration details and rationales RICEF Functional and Technical specs Training material and end-user scripts第 85 页机密文件，仅供内部使用。第 85 页机密文件，仅供内部使用。MDM Issue Management Database Provides Easy Access to All IssuesIssue LogQuestions LogStatus reporting and metrics第 86 页机密文件，仅供内部使用。第 86 页机密文件，仅供内部使用。Individual action itemsScheduled meetingsMDM Meeting Management Is Used For Meeting Scheduling And Minutes第 87 页机密文件，仅供内部使用。第 87 页机密文件，仅供内部使用。MDM Organizational Enabling And Training Database Are Used For User Role Management And Training ManagementUser managementUser role mappingTraining planning and training delivery managementPreparation Business Blueprint Realization Final Prep Golive/Roll-out第 88 页机密文件，仅供内部使用。第 88 页机密文件，仅供内部使用。Solution Managers Test Status Gives An Excellent View Of Testing StatusTest plan for specific test package (selected process flow)Test statusExecute transaction in SAP第 89 页机密文件，仅供内部使用。第 89 页机密文件，仅供内部使用。List of testing scriptsSample test script with transaction details, input data, expected result and actual test resultSupplemented Solution Manager With MDM Testing Database With Detailed Test Scripts And Detailed Documentation Of Test Results第 90 页机密文件，仅供内部使用。第 90 页机密文件，仅供内部使用。List of conversion tasksSample conversion task document with sample file for upload, transaction details, and technical detailsMDM Conversion Database Is Used For Detailed Documentation Of Conversion Approach第 91 页机密文件，仅供内部使用。第 91 页机密文件，仅供内部使用。Go-live readiness (KPIs)Deployment diagnosticsThe MDM Deployment Enabling Database Provides Go-live Readiness And Deployment Statistics第 92 页机密文件，仅供内部使用。第 92 页机密文件，仅供内部使用。Ongoing Support After Go-live: Operations View In Solution ManagerReported error from SAP integrated message system (user entries)