商务英语基础-Unit-11-Inquiries-and-Repliesv Listeningv Speakingv Business Readingv Grammarv Practice Exercises Unit 11 Inquiries and RepliesListeningTask One: Listen to the dialogue first and repeat the Task One: Listen to the dialogue first and repeat the following sentences.following sentences.1. We have a great interest in Item No. 10. 1. We have a great interest in Item No. 10. 2. Generally speaking, we can supply from stock.2. Generally speaking, we can supply from stock.3. Please quote us your lowest price, CIF San Francisco.3. Please quote us your lowest price, CIF San Francisco.4. By the way, can you tell me the time of delivery?4. By the way, can you tell me the time of delivery?5. We usually require an irrevocable letter of credit. 5. We usually require an irrevocable letter of credit. ListeningTask Two:Listen to the dialogue again and fill in the missing words.Task Two:Listen to the dialogue again and fill in the missing words.Doris: Which Doris: Which 1 1 are you interested in? are you interested in?Jones: We have a great interest in Item No. 10. ItsJones: We have a great interest in Item No. 10. Its 2 2 . How about . How about thethe 3 3 position? position? Doris: Generally speaking, we can supply from stock.Doris: Generally speaking, we can supply from stock.Jones: Heres ourJones: Heres our 4 4 list. Please quote us your lowest price, CIF list. Please quote us your lowest price, CIF San Francisco.San Francisco.Doris: Ill look into yourDoris: Ill look into your 5 5 first and let you have our firm offers first and let you have our firm offers tomorrow. Youll surely find our prices verytomorrow. Youll surely find our prices very 6 6 . . Jones: I hope so. By the way, can you tell me the time of delivery? Jones: I hope so. By the way, can you tell me the time of delivery? Doris: Yes. Do you have any special requirements for the delivery Doris: Yes. Do you have any special requirements for the delivery time? time? Jones: I need aJones: I need a 7 7 in September. I hope you can send the goods on in September. I hope you can send the goods on time. time. Doris: We can ensure that.Doris: We can ensure that.Jones: OK. And for the Jones: OK. And for the 8 8 terms, what do you usually require? terms, what do you usually require? Doris: We usually require an irrevocable letter of credit. Doris: We usually require an irrevocable letter of credit. Jones: I see. Jones: I see. ListeningKey to fill in the missing words.Key to fill in the missing words.1. items 1. items 2. attractive 2. attractive 3.supply 3.supply 4.enquiry 4.enquiry 5. requirements 5. requirements 6. favorable 6. favorable 7. shipment 7. shipment 8. payment 8. payment ListeningTask Three:Task Three: Listen to the dialogue the last Listen to the dialogue the last time and answer the following questions.time and answer the following questions. Which items are Mr. Jones interested in? Which items are Mr. Jones interested in? What is the supply position? What is the supply position? What price would Mr. Jones like to have? What price would Mr. Jones like to have? When will shipment be made? When will shipment be made? What terms of payment will be required? What terms of payment will be required? Item No.10. Item No.10. It can be supplied from stock.It can be supplied from stock. Lowest price, CIF San Francisco.Lowest price, CIF San Francisco. The shipment is to be shipped in September.The shipment is to be shipped in September. Payment is to be made by an irrevocable letter of credit.Payment is to be made by an irrevocable letter of credit. v Sound discriminationv Short conversations ListeningSpeaking Situation: Student A is a businessman/ Student A is a businessman/ businesswoman of Zhejiang Light businesswoman of Zhejiang Light Industrial Products Import & Export Industrial Products Import & Export Corporation. Student B is a customer Corporation. Student B is a customer from Englandfrom England，who is making an who is making an inquiry at Student A.inquiry at Student A. SpeakingUseful knowledge:Id like to make an inquiry for.Id like to make an inquiry for.At what price?At what price?I shall be glad if you .I shall be glad if you .What about ?What about ?Thank you for.Thank you for.SpeakingA model:A: Listen to the model carefully and then work in pairs. scriptSpeakingA modelBackA:Good afternoon. Im from Zhejiang Light Industrial Products A:Good afternoon. Im from Zhejiang Light Industrial Products Import & Export Corporation. Heres my card.Import & Export Corporation. Heres my card.B:Thank you. Im from England and we are interested in your B:Thank you. Im from England and we are interested in your canned mushrooms.Nice to meet you.canned mushrooms.Nice to meet you.A:Nice to meet you, too. I hope we can do business together.A:Nice to meet you, too. I hope we can do business together.B:Im glad to hear that. Would you please give me a brief B:Im glad to hear that. Would you please give me a brief introduction to your product?introduction to your product?A:Sure. Our canned mushrooms are full of minerals, high in A:Sure. Our canned mushrooms are full of minerals, high in protein, rich in nourishment and tasty.protein, rich in nourishment and tasty.B:It sounds good and I hope they will be popular with the B:It sounds good and I hope they will be popular with the consumers in our country.consumers in our country.A:I hope so.A:I hope so.B:Thank you for your introduction. Id like to have your lowest B:Thank you for your introduction. Id like to have your lowest quotation CIF London.quotation CIF London.A:Thank you very much for your inquiry.A:Thank you very much for your inquiry.Business Reading Selfstudying Activity Selfstudying Activity Prereading Questions:Prereading Questions: 1. What is an inquiry? 1. What is an inquiry? 2. What should be included in a letter of 2. What should be included in a letter of inquiry?inquiry?3. When is a specific inquiry needed?3. When is a specific inquiry needed? Business Reading Guessing Game Guessing Game seek concisely satisfactory reasonable seek concisely satisfactory reasonable mention intend to do make an inquirymention intend to do make an inquiryenable sb. to do sth. specific inquiryenable sb. to do sth. specific inquiryAn inquiry is made to seek the supply of An inquiry is made to seek the supply of products, services or information. products, services or information. Every time he makes such an inquiry, he Every time he makes such an inquiry, he should write in simple English. should write in simple English. As soon as the necessary information comes to As soon as the necessary information comes to hand, he has to find out whether the quality hand, he has to find out whether the quality is satisfactory and the price reasonable. is satisfactory and the price reasonable. I. Write “ T” for true, “ F” for false according to the text.I. Write “ T” for true, “ F” for false according to the text.( ) 1. A letter of inquiry is a letter sent from an ( ) 1. A letter of inquiry is a letter sent from an exporter to an importer. exporter to an importer. ( ) 2. An inquiry is made to seek the exchange of ( ) 2. An inquiry is made to seek the exchange of products, services or information. products, services or information. ( ) ( ) 3. General information, and catalogue or price list, 3. General information, and catalogue or price list, a sample, a quotation etc. are something needed in a sample, a quotation etc. are something needed in inquiry letters.inquiry letters.( ) ( ) 4. Specific inquiries and the necessary details enable 4. Specific inquiries and the necessary details enable the receiver to answer the questions completely. the receiver to answer the questions completely. ( ) ( ) 5. As soon as the necessary information comes to 5. As soon as the necessary information comes to hand, an exporter has to find out whether the quality is hand, an exporter has to find out whether the quality is satisfactory and the price reasonable. satisfactory and the price reasonable. ( ) ( ) 6. If an importer decides to buy, he will send a 6. If an importer decides to buy, he will send a specific inquiry, in which the name of the article, the specific inquiry, in which the name of the article, the quantity and other particulars should be included. quantity and other particulars should be included. Business Reading F FF FT TT TT TF F Business Reading II. Choose the best answer.II. Choose the best answer.1. Please _ best price CIF New York.1. Please _ best price CIF New York. A. make B. quote C. enquire D. order A. make B. quote C. enquire D. order2. Wed like to place an _ with you.2. Wed like to place an _ with you. A. order B. offer C. inquiry D. inquiry A. order B. offer C. inquiry D. inquiry3. All the prices quoted are _ CIF basis.3. All the prices quoted are _ CIF basis. A. in B. at C. on D. for A. in B. at C. on D. for4. We intend to make _ of your goods.4. We intend to make _ of your goods. A. shipment B. order C. quotation D. purchase A. shipment B. order C. quotation D. purchase5. Would you please send your _ to us so that we can 5. Would you please send your _ to us so that we can make an inquiry?make an inquiry? A. photos B. letters C. faxes D. catalogue A. photos B. letters C. faxes D. catalogue6. We are glad to find the quality of your goods _.6. We are glad to find the quality of your goods _. A. necessary B. important C. satisfactory D. reasonable A. necessary B. important C. satisfactory D. reasonable7. We have _ in your mens shirt.7. We have _ in your mens shirt. A. interest B. interested C. interesting D. been interest A. interest B. interested C. interesting D. been interest8. The letter we received yesterday is an inquiry _ 8. The letter we received yesterday is an inquiry _ bicycles.bicycles. A. of B. for C. in D. to A. of B. for C. in D. toB BA AC CD DD DC CA AB B Grammar Chinese Whisper (传话游戏传话游戏)RulesA. As many players as possible line up such that they A. As many players as possible line up such that they can whisper to their immediate neighbours but not can whisper to their immediate neighbours but not hear any players farther away.hear any players farther away.B. The player at the beginning of the line whispers the B. The player at the beginning of the line whispers the sentence given by the teacher as quietly as possible to sentence given by the teacher as quietly as possible to her/his neighbour.her/his neighbour.C. The neighbour then passes on the message to the C. The neighbour then passes on the message to the next player to the best of his or her ability.next player to the best of his or her ability.D. The passing continues in this fashion until it D. The passing continues in this fashion until it reaches the player at the end of the line, who calls reaches the player at the end of the line, who calls out the message he or she received. out the message he or she received. Grammar Sentences for the game:Sentences for the game:1.The secretary was filing the documents when 1.The secretary was filing the documents when the manager came into the office. the manager came into the office. 2.Every evening after supper, he would go out 2.Every evening after supper, he would go out for a walk along the bank of the river. for a walk along the bank of the river. 3.He has worked in that factory for seventeen 3.He has worked in that factory for seventeen years. years. 4.She had visited China twice before she came 4.She had visited China twice before she came this year. this year. Grammar 动词的时态动词的时态2I. I.过去进行时过去进行时过去进行时过去进行时 构成：构成：构成：构成： 用法：用法：用法：用法：II.II.过去将来时过去将来时过去将来时过去将来时 构成：构成：构成：构成： 用法：用法：用法：用法：III.III.现在完成时现在完成时现在完成时现在完成时 构成：构成：构成：构成： 用法：用法：用法：用法：IV.IV.过去完成时过去完成时过去完成时过去完成时 构成：构成：构成：构成： 用法：用法：用法：用法：was/ were + was/ were + 现在分词现在分词现在分词现在分词表示过去某一时刻或某一段时间正在进行的动作或状态表示过去某一时刻或某一段时间正在进行的动作或状态表示过去某一时刻或某一段时间正在进行的动作或状态表示过去某一时刻或某一段时间正在进行的动作或状态 would / should +would / should +动词原形或动词原形或动词原形或动词原形或was/were going to +was/were going to +动词原形动词原形动词原形动词原形 表示从过去的某时看将来要发生的事情和状况或表示过去表示从过去的某时看将来要发生的事情和状况或表示过去表示从过去的某时看将来要发生的事情和状况或表示过去表示从过去的某时看将来要发生的事情和状况或表示过去习惯性的动作习惯性的动作习惯性的动作习惯性的动作have / has+have / has+动词过去分词动词过去分词动词过去分词动词过去分词 表示过去发生的某一动作或存在的状态对现在造成的影表示过去发生的某一动作或存在的状态对现在造成的影表示过去发生的某一动作或存在的状态对现在造成的影表示过去发生的某一动作或存在的状态对现在造成的影响或结果响或结果响或结果响或结果 had+had+动词过去分词动词过去分词动词过去分词动词过去分词 表示一个动作或状态在过去某一时间或动作之前已经完表示一个动作或状态在过去某一时间或动作之前已经完表示一个动作或状态在过去某一时间或动作之前已经完表示一个动作或状态在过去某一时间或动作之前已经完成或结束成或结束成或结束成或结束 Practice Exercises VI. Complete the following sentences with the Chinese in the brackets, paying attention to tenses.1. _ 1. _ _(_(我正和外商洽谈业务我正和外商洽谈业务我正和外商洽谈业务我正和外商洽谈业务)when they came.)when they came. (have a business talk with) (have a business talk with)2. She said that _ 2. She said that _ ( (她将参观我公司她将参观我公司她将参观我公司她将参观我公司)the next week. (visit)the next week. (visit)3. By the end of last March, _ 3. By the end of last March, _ ( (我们已出口了我们已出口了我们已出口了我们已出口了10001000台电脑台电脑台电脑台电脑) )。 (export)(export)4. _(4. _(你去过广你去过广你去过广你去过广交会吗交会吗交会吗交会吗) in the last three years? (have been to) in the last three years? (have been to)I was having a business talk with some foreign I was having a business talk with some foreign businessmen businessmen she would visit our company she would visit our company we had exported 1000 computerswe had exported 1000 computers Have you been to China Import and Export FairHave you been to China Import and Export Fair Practice Exercises 5. _(5. _(他一到达他一到达他一到达他一到达) when he ) when he call back to the client.call back to the client. (hardlywhen) (hardlywhen)6. The manager said _6. The manager said _ ( (他将会见外宾他将会见外宾他将会见外宾他将会见外宾).(meet).(meet)7. I first met him three years 7. I first met him three years ago._(ago._(当时他在学打当时他在学打当时他在学打当时他在学打字字字字) )。 (learn to type)(learn to type)8. _(8. _(中国发中国发中国发中国发生了巨大的变化生了巨大的变化生了巨大的变化生了巨大的变化) since 1978. (take place) since 1978. (take place)Hardly had he arrived Hardly had he arrived He would meet a foreign guest He would meet a foreign guest He was then learning to typeHe was then learning to type Great changes have taken place in ChinaGreat changes have taken place in China Practice Exercises VII. Choose the best answer.VII. Choose the best answer.1. Mr. Green _ already_ in this factory for twelve 1. Mr. Green _ already_ in this factory for twelve years.years.A. was, working B. will, work C. has, worked D. are, work A. was, working B. will, work C. has, worked D. are, work 2. They _ many machine tools before they made their 2. They _ many machine tools before they made their own.own.A. have imported B. is importing C. imported D. had A. have imported B. is importing C. imported D. had importedimported3. The businessman_ his homeland for two years.3. The businessman_ his homeland for two years.A. has left B. left C. has been away from D. is leavingA. has left B. left C. has been away from D. is leaving4. He told her that he _ soon.4. He told her that he _ soon.A. was leaving B. left C. has left D. will leaveA. was leaving B. left C. has left D. will leave5. By the end of last year, they _ 10,000 sewing 5. By the end of last year, they _ 10,000 sewing machines.machines.A. produced B. produce C. had produced D. haveA. produced B. produce C. had produced D. have producedproducedC CD DC CA AC CPractice Exercises 6. She said she _ the reply to the letter.6. She said she _ the reply to the letter.A. will find B. would find C. finds D. has foundA. will find B. would find C. finds D. has found7. The book I _ all the yesterday afternoon is 7. The book I _ all the yesterday afternoon is written by Yi Zhongtian.written by Yi Zhongtian.A. read B. was reading A. read B. was reading C. am reading D. have readC. am reading D. have read8. When we _ a meeting, the reporter came.8. When we _ a meeting, the reporter came.A. have had B. have C. were having D. are A. have had B. have C. were having D. are havinghaving9. She _ a letter from 7 to 9 last night.9. She _ a letter from 7 to 9 last night.A. was typing B. typed C. has typed D. would typeA. was typing B. typed C. has typed D. would type10.Mr. Black wondered when we _ them the 10.Mr. Black wondered when we _ them the catalogue.catalogue.A. send B. will send C. sent D. would sendA. send B. will send C. sent D. would sendB BB BC CA AD DPractice Exercises VIII. Translate the following sentences into VIII. Translate the following sentences into Chinese.Chinese.1. We are interested in your bicycles.1. We are interested in your bicycles. 2. We should be glad if you would send us your 2. We should be glad if you would send us your catalogue. catalogue. 3. Would you please let us have your best prices CIF.3. Would you please let us have your best prices CIF. 4. Generally speaking, inquiries are made by the buyers.4. Generally speaking, inquiries are made by the buyers. 5. We are pleased to receive your inquiry of May 24.5. We are pleased to receive your inquiry of May 24. 我们对贵方自行车感兴趣。我们对贵方自行车感兴趣。我们对贵方自行车感兴趣。我们对贵方自行车感兴趣。若能惠寄目录，不胜感激。若能惠寄目录，不胜感激。若能惠寄目录，不胜感激。若能惠寄目录，不胜感激。请告成本、保险费加运费最低价。请告成本、保险费加运费最低价。请告成本、保险费加运费最低价。请告成本、保险费加运费最低价。询盘一般由买方发出。询盘一般由买方发出。询盘一般由买方发出。询盘一般由买方发出。很高兴收到你方很高兴收到你方很高兴收到你方很高兴收到你方5 5月月月月2424日询盘信。日询盘信。日询盘信。日询盘信。Practice Exercises WritingWritingBackgroundBackground：如果你纽约纺织品贸易公司：如果你纽约纺织品贸易公司：如果你纽约纺织品贸易公司：如果你纽约纺织品贸易公司(New York Textiles Trading (New York Textiles Trading Company)Company)收到收到收到收到ABCABC公司希望建立业务关系的信函，你方对该公司产品感兴公司希望建立业务关系的信函，你方对该公司产品感兴公司希望建立业务关系的信函，你方对该公司产品感兴公司希望建立业务关系的信函，你方对该公司产品感兴趣，请写一封信询盘。趣，请写一封信询盘。趣，请写一封信询盘。趣，请写一封信询盘。Hints: Hints: 感谢贵方感谢贵方感谢贵方感谢贵方8 8月月月月1010日来函，希望与我方建立业务关系。目前，我们对男士日来函，希望与我方建立业务关系。目前，我们对男士日来函，希望与我方建立业务关系。目前，我们对男士日来函，希望与我方建立业务关系。目前，我们对男士衬衫感兴趣。若能收到贵方经营的各种衬衫的目录和样品我们将很高兴。衬衫感兴趣。若能收到贵方经营的各种衬衫的目录和样品我们将很高兴。衬衫感兴趣。若能收到贵方经营的各种衬衫的目录和样品我们将很高兴。衬衫感兴趣。若能收到贵方经营的各种衬衫的目录和样品我们将很高兴。同时，若能报同时，若能报同时，若能报同时，若能报CIFCIF纽约最低价，不胜感激。纽约最低价，不胜感激。纽约最低价，不胜感激。纽约最低价，不胜感激。Key Words: thank sb. for sth., the establishment of business relations, at Key Words: thank sb. for sth., the establishment of business relations, at present, be interested in, mens shirts, be pleased to do, catalogues, samples, present, be interested in, mens shirts, be pleased to do, catalogues, samples, of various sizes, meanwhile, appreciate, quote sbpriceof various sizes, meanwhile, appreciate, quote sbprice Dear Sir,Dear Sir, Thank you for your letter of August 10 for the establishment of Thank you for your letter of August 10 for the establishment of business relations with us.business relations with us. At present, we are interested in mens shirts and shall be pleased to At present, we are interested in mens shirts and shall be pleased to have your catalogues and samples of various sizes. Meanwhile, we have your catalogues and samples of various sizes. Meanwhile, we shall greatly appreciate it if you will quote us your lowest price CIF shall greatly appreciate it if you will quote us your lowest price CIF New York.New York. Yours faithfully, Yours faithfully,The end谢谢！